Announcements | eBay Global Shipping

Announcements

: Temporary suspension of UPS Fine Jewelry services to Mumbai

Dear Sellers,

 

Please be informed that UPS has temporarily suspended its Fine Jewelry shipping services for Mumbai region. However, we are working with the logistics partner to make the services live again. Please note that Fashion Jewelry is still allowed through the service and Fine Jewelry is also allowed from SEZ/Seepz region.

 

We shall keep you updated on further developments. Till then request you to refrain from booking Fine Jewelry shipments through UPS from Mumbai location.

 

Appreciate your understanding and cooperation. Thanks for using eBay Global Shipping.

 

Regards,

Team eBay Global Shipping

: Temporary unavailability of “Delivered” tracking event for LEXSHIP SHIP+ Australia shipments

Dear Sellers,

Please be informed, for LEXSHIP shipments destined to Australia, the last tracking event available for now would be “Item arrived to the destination country”. This is because they have temporarily stopped receiving delivery updates for non-registered/ registered product offering from Australia post.

Media links are attached for your reference, the same is likely to continue into the upcoming festival season 2022. We request you to kindly inform your buyers accordingly as well.

https://www.google.com/url?rct=j&sa=t&url=https://kalkinemedia.com/au/news/economy/australians-must-order-christmas-presents-now-australia-post&ct=ga&cd=CAEYAioTNzgxMTMyMjA5MjgwNDMyOTczNzIaMTNhMGE1YjhjZTAzZmM1MDpjb206ZW46VVM&usg=AOvVaw3Mrhms35Uanq2xMm_5YJff

https://www.google.com/url?rct=j&sa=t&url=https://www.dailymail.co.uk/news/article-11192481/Online-shopping-Christmas-Australia-Post-says-order-gifts-September-supply-chain.html&ct=ga&cd=CAEYASoTMjEyNTgxNjk3NzAyOTY1OTg0NjIaMTNhMGE1YjhjZTAzZmM1MDpjb206ZW46VVM&usg=AOvVaw24kxFg0Q0romugKSyRROKK

Appreciate your understanding and cooperation. We shall keep you updated on further developments. Thanks for using eBay Global Shipping.

Regards,

Team eBay Global Shipping

: Launch of Shypmax as logistics partner on EGS

Dear Sellers,

 

We hear you! We are pleased to inform you that effective 2nd September, Shypmax has been launched as one of the logistics partners on our platform.

 

Shypmax is Cross-Border Logistics Platform backed by a contemporary product and premium service. At present, for EGS users, Shypmax is providing two end-end trackable services with a delivery timeline varying from 6 to 12 working days. They assure hassle free documentation for you and are IOSS complaint for all UK & EU shipments.

 

Shypmax Parcel Premium (SPPD):

  • This service is available across USA, Europe and several other major markets.
  • The freights for USA are starting at as low as INR 311 for 50 gm weight slab whereas for UK they are starting at INR 323.
  • Fashion Jewelry is also allowed through this service with no additional documentation requirements.

 

Shypmax Parcel Pre Sort (SPPS):

  • This service is a specialized shipping solution designed exclusively for loose gemstones with no additional documentation requirements.
  • Shipments that weigh less than 100 gm are only allowed through this service.
  • This service is only available in USA. The freights of the same are starting from INR 231 for 25 gm weight slab.

 

The liability coverage offered by the services is INR 1000 or invoice value whichever is lower.

 

For the detailed price list and TnC, please click on https://www.ebayglobalshipping.com/tnc-pricing. For any queries, contact your eBay account manager or write to ops@ebay.com.

 

Regards,

Team eBay Global Shipping

: New documentation requirements for UPS Fine Jewellery Shipments

Dear Seller,

 

Please be informed that based on the announcement in Budget Speech 2022, a simplified regulatory framework to facilitate export of jewellery through eCommerce is being implemented. As per these new changes proposed, the following documents have been deemed mandatory for the export of Jewellery shipments through CSB V clearance mode. Hence, for shipments booked through UPS Express Saver Fine Jewellery service, sellers are requested to share these documents during the pickup handover 

  1. AWB label and Invoice/Invoice-cum-packing list containing product description and SKU No.
  2. Photos / Color print of the export item.
  3. Photos / Color print of the product package/outer covering
  4. Photos / Color print of the product listing on the eCommerce platform.
  5. Photos / Color print from the Online Payment Gateway Service Providers site (OPGSP) or eCommerce website evidencing payment confirmation. 

Kindly make a note of the above and adhere to the same when shipping your next jewelry order through UPS Fine Jewelry service for smoother customs clearance.  Appreciate your understanding and cooperation.

 

Regards,

Team EGS.

 

: Delay in resolution of FedEx Shipment invoice disputes

Dear Seller,
 

We acknowledge that there is significant delay in FedEx Invoice disputes resolution. We apologize for the inconvenience caused to you in this regards. This delay is due to some internal changes in the FedEx invoicing process and we are working with FedEx to resolve the issues on priority basis. We will ensure that your disputes get addressed.

 

Request your patience in this regard.

 

Regards,

Team eBay Global Shipping

 

: Bombino India post Service temporarily on hold

Dear Sellers,

Please be informed, due to few existing technical issues, Bombino India Post service will be on hold temporarily from 21st July 2022 till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team. 

Regards
The eBay Global Shipping Team

: FedEx Discounted Rates for RTO Shipments

Dear Seller,


We are pleased to inform you that discounted import tariff rates will be proactively applied to your FedEx account with eBay Global shipping. This will benefit you for shipments that are returned to origin country due to Return to Sender (RTS) and failed delivery .  

To avail the discounted rates and get a view of the discounted rates, kindly refer to the mail sent by FedEx to your registered email id or click here to fill  the form with the required details and submit. Once FedEx receives your consent, FedEx will apply the discounted import rates within 15 working days on your existing FedEx international export account.

Please contact your eBay account manager for any further clarifications

Regards,

Team eBay Global Shipping

: Temporary suspension of Aramex PPX services to USA and Canada

Dear Sellers,

Please be informed, owing to ongoing disruptions in logistics space, effective 7th July 2022 Aramex is temporarily suspending their PPX services to USA and Canada till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards 

The eBay Global Shipping Team

: Increase in UPS Peak/Demand Surcharges

Dear Sellers,

 

Effective 24th June 2022, UPS is revising its Peak/Demand Surcharges for Europe and Australia.

 

Hence please note that effective 24th June 2022, for shipments originated from India to Europe, the Peak/Demand surcharges have been revised upwards from Rs.25/kg to Rs.45/kg and for Australia and New Zealand from Rs.75/kg to Rs.149/kg.

 

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

 

In case of any further queries, kindly contact eBay Global Shipping Team.

 

Regards

The eBay Global Shipping Team

: Dated 03rd June ’22 : Special USA Promotional Pricing extended by LEXSHIP effective April 1st’22 till July 31st ‘22

Dear Sellers,

We are glad to inform you, LEXSHIP has extended the promotional pricing to 31st July 2022.

LEXSHIP is launching promotional pricing for EGS users. The promotional pricing will be benefiting the shipments that are destined to USA and of weight less than 100 gm.

Please find a summary of the revised rates below:

 

 

Ship + (Fully Trackable)

Ship (Origin Tracking)

Wt. in grams

Existing Pricing

Promotional Pricing

% Change

Existing Pricing

Promotional Pricing

% Change

0 - 50

484

323

-33%

444

270

-39%

50 - 100

605

515

-15%

565

485

-14%

100 -150

726

726

0%

686

719

5%

150 - 200

847

847

0%

807

952

18%

               
  • Please note as part of the proposed pricing -for the weight slabs greater than 200 gm, both Ship and Ship+ USA freights are increased by an average of 52%

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

: Aramex Price revision

Dear Sellers,

Please be informed, effective 1st Jun 2022, Aramex is revising the freight charges upwards by 10% for service type Express/PPX for countries  USA, Canada, Mexico, UK and EU lanes . Aramex has taken this step due to COVID pandemic situation and recent Russia-Ukraine crisis, which led to increased air space restriction, increased fuel prices and air lines surcharges.

 

Please note that this will affect all the shipments booked through Aramex, from Jun 1st, for service type Express/PPX for countries USA, Canada, Mexico, UK and EU lanes for all weight slabs.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

 

Regards
eBay Global Shipping Team

: Increase in Emergency Situation Surcharges (ESS) by DHL Express

Dear Sellers,

Effective 26th May 2022, DHL Express is revising its Emergency Situation Surcharges (ESS) for few of their zones. As per DHL Express team, this adjustment reflects changes in market dynamics, air
capacity availability and operational restrictions imposed related to COVID-19 measures from local governments.

Hence please note that effective 26th May 2022, for shipments originated from India to both Americas and Europe, the ESS surcharges have been revised upwards from Rs.72/kg to Rs.75/kg and for Australia and New Zealand from Rs.170/kg to Rs.210/kg.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

Regards
The eBay Global Shipping Team

: FedEx Price revision effective 20th May 2022.

Dear Sellers,

 

Please be informed, effective 20th May 2022, FedEx is revising its freight charges upwards by 10% for all the Zones excluding the Zone F & G.

Please note that this will affect all the shipments booked through FedEx, from May 20th for all countries falling in the Zones other than Zone F & G.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

 

Regards,

Ebay global Shipping Team

: FedEx ODA Charges

Dear Seller,

 

Please be informed effective 5th May 2022, FedEx will charge Outside Delivery Area charges (ODA) for  Pin codes falling in Tier 1 cities in USA.

The ODA charges that will be applicable will be INR 280.For detailed list of the Tier 1 pin codes please refer to the link below

( https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC )

Please note the list of pin codes is dynamic and subject to change as per FedEx.In case of any further queries, kindly contact eBay Global Shipping Team

Regards,

eBay global shipping team

: Special USA Promotional Pricing by LEXSHIP effective April 1st’22 till May 31st’22

Dear Sellers,

We are glad to inform you, effective 1st April to 31st May 2022, LEXSHIP is launching promotional pricing for EGS users. The promotional pricing will be benefiting the shipments that are destined to USA and of weight less than 100 gm.

 

Please find a summary of the revised rates below:

 

 

Ship + (Fully Trackable)

Ship (Origin Tracking)

Wt. in grams

Existing Pricing

Promotional Pricing

% Change

Existing Pricing

Promotional Pricing

% Change

0 - 50

484

323

-33%

444

270

-39%

50 - 100

605

515

-15%

565

485

-14%

100 -150

726

726

0%

686

719

5%

150 - 200

847

847

0%

807

952

18%

  • Please note as part of the proposed pricing -for the weight slabs greater than 200 gm, both Ship and Ship+ USA freights are increased by an average of 52%

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

: Price revision by Aramex

Dear Sellers,

Please be informed, effective 1st April 2022, Aramex is revising all its freight charges upwards by 4%. Aramex has taken this step due to COVID pandemic situation and recent Russia-Ukraine crisis, which led to increased air space restriction, increased fuel prices and air lines surcharges.

 

Please note that this will affect all the shipments booked through Aramex, from April 1st, irrespective of destination country, weight slab & service type (ETP/EPP/EPX/PPX).

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

 

Regards
eBay Global Shipping Team

: Launch of UPS Express Private Limited as new logistics partner on eBay Global Shipping

Dear Sellers,

 

Greetings from eBay Global Shipping Team! We thank you for your wholehearted support for the eBay Global Shipping (“EGS”) program.

 

We are pleased to announce the launch of UPS Express Pvt Ltd (“UPS”), a global leader in logistics as a new logistic service provider (“LSP”) on EGS. Effective 11th March 2022, UPS shall provide “UPS Express Saver” service with a committed delivery time of 5-10 working days.

 

UPS Express Saver

At present, UPS Express Saver service is available only for UK and the following EU countries - Belgium, Denmark, France, Germany, Italy, Luxemburg, Netherlands, Spain, Switzerland and Vatican City. Set out below is a price comparison with other competitors:

  • In UK and Germany, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 23% when compared to freight costs offered by existing LSPs on EGS.
  • In the remaining countries, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 20% when compared to freight costs offered by existing LSPs on EGS.

UPS’ maximum liability is 100 USD or invoice value, whichever is lower. Sellers may opt for additional insurance.

 

For the detailed price list and list of restricted categories, please click on https://www.ebayglobalshipping.com/tnc-pricing. For any queries, contact your eBay account manager or write to ops@ebay.com.

 

Regards,

Team eBay Global Shipping

: Temporary suspension of Bombino India Post services to USA

Dear Sellers,

 

Please be informed due to the restricted availability of flights / transit connections and reduced space availability, India Post has temporarily suspended bookings under Air Parcel and Air Letter Mail services to USA till further notice.

 

As a result, Bombino India Post services to USA are also temporarily suspended till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team.

 

Regards

The eBay Global Shipping Team

: Impact of the Russia – Ukraine conflict

Dear Sellers,

 

Please be informed due to the ongoing disruption on account of the Russia – Ukraine conflict, there will be a considerable impact in the shipping operations of the logistic service providers (LSP) and deliveries will be affected.

 

The LSPs LEXSHIP, FedEx, DHL Express and Aramex have temporarily suspended their services to Russia and Ukraine

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

Regards
The eBay Global Shipping Team

: Increase in Emergency Situation Surcharges (ESS) by FedEx

Dear Sellers,

Effective 7th March 2022, FedEx is revising its Emergency Situation Surcharges (ESS) for Europe, Asia, Middle East, and Africa.

Please note for shipments originated from India to Europe, Asia, Middle East, and Africa the ESS surcharges have been revised upwards from Rs.17/kg to Rs.57/kg

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

Regards
eBay Global Shipping Team

: eBay Global Shipping Updates- Impact to the Delivery Timelines

Dear Sellers,

Greetings from eBay Global Shipping!

This is with regards to the current situation in Canada which is also spreading to other countries. Due to the ongoing “Freedom Convoy” agitation by truckers in Canada which is further spreading to EU countries (France, Germany, Belgium & Netherlands for now) along with New Zealand & Australia, there is a high chance of impact to the B2C/ D2C package delivery timelines. Requesting you to kindly inform your consignee regarding the same to avoid account defects.

Please feel free to contact us or your eBay Account manager in case of any further queries.


Regards,
Team eBay Global Shipping
: Tracking Issues of LEXSHIP shipments on eBay RESOLVED!

Greetings from eBay Global Shipping Team!

Dear Sellers,

We have observed that, from January 13th, 2022, sellers who booked shipments through LEXSHIP did
not receive tracking updates and validation scans on eBay.

We are pleased to announce that, post connecting with concerned stakeholders, this issue has been
resolved. In case if you are still facing this issue, request you to raise a “Technical dispute” in Resolution Center.

Please note the transactions that are impacted due to No scan will be covered under EGS seller protection, provided they meet the eligibility criteria. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.



Regards,
Team eBay Global Shipping

: FedEx Express services to and from Tonga are temporarily disrupted
Dear Seller,

FedEx Express services to and from Tonga are temporarily disrupted, due to the severe impact of the volcanic eruption and resulting tsunami on air connectivity to the country. FedEx is not accepting any shipments to and from the country until further notice.


We regret any inconvenience this may cause.

Thanks & Regards,
Team ebay global shipping!
: Increase in Emergency Situation Surcharges (ESS) by DHL Express

Dear Sellers,

 Effective 14th February 2022, DHL Express is revising its Emergency Situation Surcharges (ESS) for
few of their zones. As per DHL Express team, this adjustment reflects changes in market dynamics, air
capacity availability and operational restrictions imposed related to COVID-19 measures from local
governments.

Hence please note that effective 14th February 2022, for shipments originated from India to both
Americas and Europe, the ESS surcharges have been revised upwards from Rs.16/kg to Rs.72/kg

For the revised pricing for the countries with revised Emergency Situation Surcharges (ESS), please click
on https://www.ebayglobalshipping.com/tnc/DHL_Services_TnC on the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

Regards
The eBay Global Shipping Team

 

 

: Price revision by DHL Express and Lexship

Greetings from eBay Global Shipping team!

 

As we start the new year 2022 and the carrier applied rates and surcharges are expected to change, Lexship and DHL Express have made some freight revision to their services. For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

 

DHL Express :

  • Effective 20th January 2022, DHL Express will be revising the current freight charges .Below will be the average freight increase across different countries and weight slabs.
    • In USA, the freights will increase by an average of 14%.
    • In U.K and Germany, the overall freights will increase by an average of 28%
    • In Australia, for weight slabs under 2.5 kg the freights will increase by an average of 20%
    • In Canada, the freights will increase by an average of 15%

 

Lexship:

  • Effective 15th January 2022, Lexship has revised the current freight charges for service  SHIP and SHIP + .Below are the average freight increase across different countries and weight slabs.
    • In USA, the Ship+ rates has increased by an average of 13% but when compared to Ship Direct rates ,the prices for USA has decreased by an average of 1%.
    • Sellers who are using Ship+ service to USA are recommended to use “Ship Direct”  as it is more economical, faster and end-end trackable solution.
    • In Canada the ship+ rates has increased by 5% and Ship rates  reduced by 7%
    • In UK, the freights of Ship and Ship+ services has increased by an average of 28%
    • In Germany the ship+ rates has increased by 2% and Ship rates has increased by 6%
  • G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Ship Direct

 

Detailed price list will be available on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

As always, Thank you for selling on eBay.

The eBay Global Shipping Team 

: Price revision by Lexship and resumption of “LEXSHIP Direct” service in USA

Greetings from eBay Global Shipping team!

 

As we start the new year 2022, the carrier applied rates and surcharges are expected to change and Lexship has brought some freight revision to their services. For your convenience, we’re providing a summary of these rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the increases, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

 

  • Effective 10th January 2022, LEXSHIP has resumed their service - LEXSHIP Direct for USA. “Lexship Direct” is end-end trackable solution with a delivery time line of 8 to 12 days.
  • Effective 15th January 2022, Lexship has revised the current freight charges for service  SHIP and SHIP + and below are the average freight increase across different countries and weight slabs.
    • In USA, the Ship+ rates will be increased by an average of 13% but when compared to Direct rates the prices will be actually decreased by an average of 1%.
    • Sellers who are using Ship+ service to USA are recommended to use “Lexship Direct”  as it is more economical, faster and end-end trackable solution.
    • In Canada the ship+ rates will be increased by 5% and Ship rates will be reduced by 7%
    • In UK, the freights of Ship and Ship+ services will be increased by an average of 28%
    • For Australia, Lexship is discontinuing its origin tracking Ship service and starting destination tracking Ship+ service.
    • In Gemany the ship+ rates will be increased by 2% and Ship rates will be increased by 6%
  • G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Direct

 

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

 

As always, Thank you for selling on eBay.

The eBay Global Shipping Team

: Temporary delays in pickup of shipments by FedEx

Dear Seller,

Following the strategic alliance between FedEx and Delhivery Limited effective December 5, 2021, FedEx will provide pick-up and delivery services for international shipments in New Delhi, Mumbai and Bengaluru, while Delhivery will provide pick-up and delivery services in all other locations across India.

As FedEx and Delhivery align and integrate their processes, eBay sellers may experience some delays in arranging pickups.

If FedEx has not picked up your item, please reschedule pickup in the following manner:

  • If FedEx has not picked up your item on the scheduled pickup date, please reschedule pickup for the next day. Please note FedEx’s pickup reference number is valid only for the scheduled date. 
  • On eBay Global Shipping (“EGS”), you must reschedule pickup on the same day the pickup is scheduled. For eg: If the scheduled pickup date is December 20, 2021, you may reschedule only till end of day on December 20, 2021. 
  • If you don’t reschedule pick up on the same day, please cancel the AWB and generate a new AWB against the order.
  • Please note that FedEx’s AWB number is only valid for a period of 9 days. After this period, if FedEx does not pick up your item, you need to cancel the AWB and rebook pickup to generate a new AWB.

EGS is working with FedEx to reduce delays in pickup. In the meantime, we appreciate your patience and understanding.

In case of any queries, please raise a dispute on EGS Resolution Center at: https://www.ebayglobalshipping.com/resolution-center-seller-interface 

 

Regards,

Team EGS

 

: Aramex – Additional countries serviceable under EPX service - Effective 3 rd Dec 2021

Dear Seller,


Greetings from eBay!
We wish to inform you that effective 3 rd  December 2021, Aramex Express has extended EPX service to the below mentioned countries with weight slab from 50 to 2000 grams.

Countries GERMANY SPAIN UK USA


For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc/aramex_Services_TnC in the eBay Global shipping site.


In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.
Stay Safe!


Regards,
Team eBay Global Shipping

: eBay Global Shipping (EGS) Terms and Conditions Update

Dear eBay Global Shipping users,

We made changes to eBay Global Shipping (“EGS”) Platform Terms and Conditions. We believe that these updates help us serve all our EGS users better.

You may kindly review the updated EGS Terms and Conditions here. These changes are effective immediately for new users and from January 1, 2022, for existing users.

To continue using our EGS Services after January 1, 2022, you must agree and accept the updated EGS Terms and Conditions. If you choose not to accept the updated EGS Terms & Conditions, you shall not be able to avail EGS Services.

Thank you for your ongoing patronage.


eBay Global Shipping Team

  
: LSP DHL ecommerce is blocked

Dear Seller,

 

Please be informed , with reference to the EGS announcement dated 13th Oct ’21 , effective 24th November ’21 DHL Ecommerce has blocked the option for shipment booking .

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

  cs-ecom.in@dhl.com , alternatively ops@ebay.com

: Shipping solution for Gems & Jewelry by LEXSHIP

Dear Sellers,

 

Greetings from eBay!

 

We are glad to inform you that Lexship is providing its shipping services to eBay sellers for their gems and jewelry products through eBay Global Shipping (“EGS”) platform.

 

How does it work?

 

You can now book your shipment of gems and jewelry items using any of the Lexship shipping services (i.e., Ship or Ship+) with no additional documentation requirement. Moreover, Lexship will facilitate sellers for the appraisal process for valuation of the item at no additional cost wherever such appraisal is required by the competent authorities.

 

Things to be followed by sellers:

 

  • Item value: Seller must ensure that value of the item on the invoice and airwaybill of the shipment must match the value of its corresponding eBay transaction order/proof of sale.

·         Item quantity: Seller must specify the exact quantity of the item(s) in the invoice. In case of loose gems, stones, beads, please provide the exact number of gems, stones, beads packed in the shipment.

·         Items description: The invoice must contain complete line-item description with the accurate HSN code.

Please note, your packages with inaccurate descriptions or incorrect value and quantity of items shall not be cleared by customs.

 

 

Do sellers need to provide valuation certificates?

 

No, Lexship will provide you this at zero cost as and when competent authorities require your product to be appraised. To ensure that there is accurate valuation, Lexship will collect your eBay transaction order receipts (i.e., proof of sale). Once Lexship receives the order, its operations team will connect with sellers on call. Sellers must share the corresponding eBay transaction order receipt by email to customerservice@lexship.com with the following subject line “EGS G&J Order – AWB XXXXXXXXXX”.

 

Is there any consignment value limit for such orders?

 

Yes, the consignment values of such orders must be in accordance with Duty De Minimis value of destination countries. Please find the limits of some of the countries accordingly:

 

Country / Region

Currency

USA

800 USD

UK

135 GBP

EU zone

150 EUR

Australia

1000 AUD

 

For example, in case of USA, you can combine multiple orders such that the total consignment value is less than 800 USD. Please note for EU and UK, combining multiple orders is not allowed on EGS due to latest IOSS-VAT reforms.

 

Eligible product categories for such Lexship services:

 

All jewelry items which satisfy the above consignment limit may be shipped through the aforesaid Lexship services.

 

Lexship SLAs and liability coverage in case the item is lost:

 

Service Type

Ship +

Ship

Transit time (in working days)

15 - 17 days

17 - 19 days

Is acceptance scan available?

Yes

Yes

Is delivery scan guaranteed?

Yes

Not Available (last tracking event = “arrived at destination country”)

Standard liability available?

Yes

No

Maximum liability covered

USD 40

Not Available

 

At present liability coverage is as per the values mentioned in the above table. Currently, no insurance is provided by Lexship to cover total product value.

 

 

Regards,

Team eBay Global Shipping

 

: Important announcement regarding Logistic Service provider DHL eCommerce.

Dear Seller,

 

Please be informed DHL eCommerce will be discontinuing their deferred non-time definite international cross-border products in India with effect from 30th November 2021. 

This decision will impact all DHL eCommerce’s deferred non-time definite international cross-border services mentioned below:

  • DHL Packet International Standard - PKD
  • DHL Packet Plus International Standard - PPS
  • Parcel International Direct – PLT

 

Last day for the pickups of these services by DHL eCommerce Solutions would be 27th November 2021.

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

  cs-ecom.in@dhl.com , alternatively ops@ebay.com

 

Regards,

Team eBay Global Shipping

: Maintenance Activity eBay Global Shipping

Dear Seller,

 

We will be performing a scheduled maintenance  on 8th October ’21 from 10.30 pm to 1.30 am.

 

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

 

Regards,

eBay Global Shipping

: Check your Shipping Invoice & AWB

Dear Sellers,

 

EGS Platform is now live with the upgraded version with several changes. Hence, we recommend you to  cross check your AWB & Shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

 

Regards,

eBay Global shipping Team

: Maintenance activity eBay Global Shipping

Dear Seller,

 

We will be performing a scheduled maintenance and system upgrade on 5th October ’21 from 6 pm to 11 pm.

 

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

 

Regards,

eBay Global Shipping

: Launch of Bombino India Post Service under eBay Global Shipping

Dear Seller,

Greetings from eBay!
 
We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

We are pleased to launch the Bombino India Post Service under EGS effective 3rd September 2021
How will this work?
Bombino will provide pickup service under EGS and handover your items to India Post for delivery to destination country.
Features of Bombino India Post:
    • Pickup from seller facility – within 2 working days in Mumbai, Delhi, Jaipur and Surat.
        ◦ Please note, at present, service is available only in areas where Bombino has pickup service. You can check whether your pin-code is serviceable on https://www.ebayglobalshipping.com/tnc-pricing.  
    • Handover to India post – within 24 hours of pick up in Mumbai and 48 hours of pick up in Delhi, Jaipur and Surat
    • Tracking visibility – same as the tracking visibility of India Post’s registered post service
    • Bombino Express’ liability in case of loss/damage is limited to INR 1500 or Freight value (whichever is lower)
    • Transit time between pick up till delivery – 15 to 20 working days
    • Item can only be shipped through CSB-V mode
    • Prohibited/restricted goods cannot be shipped via CSB-V mode

    • To book your shipment via this service please recharge to add the required balance in your prepaid EGS account.
    • Please note all existing Bombino Users need to reapply for Bombino Express.
How will this service benefit you?
    • Automatic AWB upload on eBay
    • Download pre-filled documents required by India Post (Postal Bill of Export 1 and invoice) for booking a shipment
    • No need for minimum number of items to book pickup
    • After pickup, you will receive validation scan for Bombino’s AWB on eBay  
    • Save time and manpower through Bombino’s pickup service
For the detailed price list and list of restricted categories, please check on

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.
 
Regards,
Team eBay Global Shipping

 

: Maintenance activity eBay Global Shipping

Dear Seller,


eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.


Regards,

Team eBay Global Shipping

: Holiday Notification
: Launch of Bombino India Post Service under eBay Global Shipping

Dear Seller,

Greetings from eBay!
 
We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

We are pleased to launch the Bombino India Post Service under EGS effective 3rd September 2021
How will this work?
Bombino will provide pickup service under EGS and handover your items to India Post for delivery to destination country.
Features of Bombino India Post:
    • Pickup from seller facility – within 2 working days in Mumbai, Delhi, Jaipur and Surat.
        ◦ Please note, at present, service is available only in areas where Bombino has pickup service. You can check whether your pin-code is serviceable on https://www.ebayglobalshipping.com/tnc-pricing.  
    • Handover to India post – within 24 hours of pick up in Mumbai and 48 hours of pick up in Delhi, Jaipur and Surat
    • Tracking visibility – same as the tracking visibility of India Post’s registered post service
    • Bombino Express’ liability in case of loss/damage is limited to INR 1500 or Freight value (whichever is lower)
    • Transit time between pick up till delivery – 15 to 20 working days
    • Item can only be shipped through CSB-V mode
    • Prohibited/restricted goods cannot be shipped via CSB-V mode

    • To book your shipment via this service please recharge to add the required balance in your prepaid EGS account.
    • Please note all existing Bombino Users need to reapply for Bombino Express.
How will this service benefit you?
    • Automatic AWB upload on eBay
    • Download pre-filled documents required by India Post (Postal Bill of Export 1 and invoice) for booking a shipment
    • No need for minimum number of items to book pickup
    • After pickup, you will receive validation scan for Bombino’s AWB on eBay  
    • Save time and manpower through Bombino’s pickup service
For the detailed price list and list of restricted categories, please check on

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.
 
Regards,
Team eBay Global Shipping

 

: LEXSHIP Direct Service resumed for USA

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 24th August 2021, LEXSHIP has resumed their service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.


Regards,
Team eBay Global Shipping

: eBay Global Shipping Update - For sellers who are using FedEx packaging under EGS

Dear Sellers,

 

Greetings from team eBay!

Note: eBay Global Shipping platform is on maintenance from 11:15  pm to 12:15 PM on 10th August 2021.

This notification is with regards to the shipments booked via FedEx under eBay Global Shipping.

Please note that the FedEx packaging charges will be applicable if you are using FedEx packaging for shipments booked via FedEx through eBay Global Shipping.

Click the link to know details of FedEx packaging rates.: https://www.ebayglobalshipping.com/tnc-pricing

In order to avoid additional charges, we recommend you use your own packaging.

 

Regards,

eBay Global Shipping

: Reduction in Freight rates by LEXSHIP in SHIP + service effective 5th August 2021

Dear Seller,

Greetings from eBay!

We are pleased to inform you that LEXSHIP has reduced the Freight rates for the SHIP+ service in 15 countries effective from 5th August 2021.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

: Reduction in Freight rates for specific countries in DHL Packet Plus Standard service effective for the period 3rd August to 3rd November 2021

Dear Seller,

Greetings from eBay!

We are pleased to inform you that DHL eCommerce has revised the Freight rates for 5 Countries in DHL Packet Plus Standard service effective for the period 3rd August to 3rd November 2021

Country Avg Reduction in Price (%)
UK 40
Germany 35
France 30
Italy 20
Spain 35

 

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping


 

: Shipping Invoice

Dear Sellers,

 

EGS Platform is now live with changes in the shipping invoice format to accommodate requirements related to EU VAT regulations. Hence, we recommend you cross check your shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

 

Regards,

eBay Global shipping Team

 

: Important update: Changes in European Union VAT rules w.e.f 1st July 2021

Dear Seller,

Greetings from eBay!

This is in reference with our AB post dated 10 th September 2020 wherein we had communicated about the changes to VAT import regulations for the UK and EU in 2021.

Further, note that for eBay orders placed after 1 July 2021, where eBay has collected import VAT on your shipment into the EU (up to a consignment value of €150), eBay’s IOSS (Import One-Stop Shop) number will be available.

To offer you a smooth shipping experience, eBay Global Shipping (“EGS”) will pass on eBay’s IOSS number for shipments to EU electronically to the selected logistic service provider for consignments up to a value of €150 with effect from 22 nd July 2021.

It is important that you follow the below mentioned Do’s and Don’ts while booking shipments to EU and UK on EGS.

Do’s:

  • Ensure correct value of goods in the invoice: The value of the goods on the invoice and airwaybill (“AWB”) must match the value of your eBay transaction order.
  • Proof of Purchase: Send the copy of your eBay transaction order/proof of purchase with your shipment to the logistic service provider.
  • Description of Goods: Ensure that the item description in the AWB and invoice is simple and precise so that custom authorities are able to identify the goods.

Don’ts:

  • Multiple orders under one AWB: The consolidation of multiple orders under one AWB will not be accepted.
  • Multiple line items under one order: Orders with more than one line item cannot be split and booked under more than one AWB.
  • Prohibited/Restricted goods: All goods falling under prohibited category are excluded from IOSS number arrangement. eBay will not collect import VAT on such goods and therefore, do not share the IOSS number for such goods.
  • B2C Shipment: The shipment should be a B2C shipment (i.e. you are selling products to end consumers).

For any further clarification please reach out to the eBay global shipping team.


Regards,
Team eBay Global Shipping

: URGENT ACTION NEEDED: Mandatory fields to be updated on ICEGATE and EGS Platform

Dear Seller,

 

As you are aware that Central Board of Indirect Taxes and Customs vide its notification dated February 27, 2019 has made the Authorized Dealer (“AD”) code mandatory for shipping through Courier Shipping Bill (“CSB”) -V. There have been further regulatory changes in Express Cargo Clearance System for exporting shipments via CSB-V through courier mode.

 

Per the aforesaid notification, exporters/sellers are expected to register/update their AD code and bank account number (used for foreign remittances) under their accounts (“ICEGATE accounts”) on www.icegate.gov.in

 

We therefore, request you to complete the following two activities at the earliest for smooth processing of your shipments:

 

  • Register/update your AD code and bank account number (used in foreign remittances) in your ICEGATE accounts. Click here to access an advisory for Authorized Dealer Code Bank Account Registration on ICEGATE. 

  • Update your AD code and AD code document on eBay Global Shipping (“EGS”) platform www.ebayglobalshipping.com . Please note that your AD code on EGS platform must match with the AD code updated on ICEGATE.

 

We recommend you keep the below pointers in mind while you update your AD code on ICEGATE:

 

  • Register your AD codes at all ports in India (eg. DEL, BLR, BOM, MAA, AMD), since your shipments may be routed via any port basis logistic service provider’s preference.

  • Only 1 (one) AD code can be registered at each clearance port. However, the same AD code can be registered at multiple ports.

  • Customs turnaround time for approval of registration is minimum 48 working hours.

 

In case of any further clarifications, please reach out to your account manager or EGS team.

 

Regards,

Team eBay Global Shipping

: Compliance requirements for Shipments moving to EU and UK via DHL Express

Dear Seller,

 

Greetings from eBay!

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

Kindly note the following guidelines from DHL Express especially for consignments headed to EU & UK:

  • Ensure correct value of goods in the invoice: Your invoice must have the correct value of goods. The value of the goods on the invoice and airwaybill must be the same as per your eBay transaction order. 

  • Proof of Purchase: Please send copy of your eBay transaction order/Proof of Purchase (“POP”) with your shipment. 

  • Upload the POP: Please ensure the POP is uploaded on the DHL URL: https://dhl-ecom.com/3c/signin.aspx

  • Failure to upload POP: If you fail upload the POP, there may be a delay in delivery or return by DHL Express. 

 

Please reach out to DHL Express contact Mr. Manmeet Dhillon, email id :manmeet.dhillon2@dhl.com and Mobile: +91 0 7506670145 for your  username and password for login to the DHL URL.

For any further clarification please reach out to the eBay global shipping team. 

 

Thanks & Regards,

Team eBay Global Shipping

: Compliance requirements for Shipments moving to EU and UK via DHL Express

 

Dear Seller,

Greetings from eBay!

 

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

 

  • An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.

  • Complete line items description with correct HSN code - The invoice must contain complete line items description along with the correct HSN code.

  • Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. DHL Express requires you to send copy of your eBay transaction order with your shipment for smooth custom clearance.

 

Packages with inaccurate descriptions or incorrect value of goods may delay custom clearance process and attract fines by the relevant customs authorities. It is likely that the shipments may be refused/returned to originating country at shipper’s cost by the logistic carrier.

 

You are requested to follow the requisite compliance strictly while shipping to destination countries (including UK and EU) to ensure that your shipments are delivered quickly and enable a smooth shipping experience.

 

You may reach out to your Account Manager for your query/clarification, if any.

 

Thanks & Regards 

Team eBay Global Shipping   

 

: Restriction lifted for >30 kg parcels for USA in DHL Express

Dear Sellers,

 

Please be informed ,  DHL Express has removed the restriction  on the weight limit of 30 kg per piece (actual scale weight) for shipments  originating from and destined to the USA, effective 8th June 2021

 

Regards,

eBay global shipping

: DHL Express Shipments >30 kg for US

Dear Sellers,

 

Please be informed , DHL Express will implement a temporary weight limit restriction of 30 kg per piece (actual scale weight) for shipments only originating from and destined to the USA, effective Friday 28th of May, 2021. This means that from this date, DHL Express will not pick up any pieces over 30 kg in actual scale weight with origin or destination USA.

 

This suspension will apply until further notice.

 

Regards,

eBay global shipping

: Revision in the FedEx Express Emergency Situation Surcharge

Dear Seller,

Please note effective 26th May 2021 , FedEx will be increasing the  Emergency Situation Surcharge for Zone E . The surcharge will be INR 75 per half kg for parcels with weight up to half kg and INR 150 per kg for parcels with weight 1kg and above.

The surcharge applicable will be visible to you at the time of booking the shipment via FedEx .

 

Thanks,

eBay Global Shipping Team

: Aramex launches their Postal Service on eBay Global Shipping- Effective 6th May 2021

Dear Seller,

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

We are pleased to inform you that effective 6th May 2021, Aramex is launching their New Postal service under eBay Global Shipping

Service type for the postal service:

  1. Ecommerce Plus Postal: EPP 

  2. Ecommerce Tracked Postal: ETP

Benefits:

Ecommerce Plus Postal: EPP

Ecommerce Tracked Postal: ETP 

Fully Tracked

Fully Tracked

Small Packet Service

Small Packet Service

Max weight up to 2 kg

Max weight up to 2 kg

SLA 15-17 days 

SLA 15-17 days 

POD (Proof of Delivery)

 

 

For the detailed price list & further details on restricted categories, please check the TnC page - https://www.ebayglobalshipping.com/tnc

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Regards,

Team eBay Global Shipping

 
: Maintenance activity eBay Global Shipping

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.

 

Regards,

Team eBay Global Shipping

: DHL eCom - Price revision in the Parcel Direct Service for Country Canada- Effective 4th May 2021

Dear Seller,

Greetings from eBay!

We wish to inform you that effective 4th May 2021, DHL eCommerce will raise the current freight charges  by 10% for the service: DHL Parcel Direct (PLT) for the Country Canada applicable on eBay Global Shipping .

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Stay Safe!

Regards,
Team eBay Global Shipping

 
: Compliance requirements for Shipments moving to EU and UK via DHL Express

Dear “Seller”,

 

 

Greetings from eBay!

 

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

 

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

 

  • An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.
     
  • Complete line items goods description with correct HSN code - The invoice must contain complete line items goods description along with the correct HSN code.
     
  • Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. We recommend to send copy of your eBay transaction order with your shipment for smooth custom clearance.

 

Packages with inaccurate descriptions or incorrect value of goods may delay custom clearance process and attract fines by the relevant customs authorities. It is likely that the shipments may be refused/returned to originating country at shipper’s cost by the logistic carrier.

 

You are requested to follow the requisite compliance strictly while shipping to destination countries (including UK and EU) to ensure that your shipments are delivered quickly and enable a smooth shipping experience.

 

You may reach out to your Account Manager for your query/clarification, if any.

 

Thanks & Regards 

 

eBay INCBT Team

: LEXSHIP Direct for USA

Dear Seller,

Greetings from eBay!

 We are pleased to inform you that effective 9th March 2021, LEXSHIP has introduced an additional service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, please check the TnC page.
 

Regards,
Team eBay Global Shipping

: LEXHShip - revised UK rates for SHIP

Dear Seller,

Greetings from eBay!

 

We are pleased to inform you that effective 24th February 2021, LEXSHIP has revised the rates for UK in SHIP service with an Average reduction of 20%

For the detailed price list, please check the TnC page
 

Regards,
Team eBay Global Shipping

: eBay Global Shipping - Ship Smarter With Bulk Shipments!!!

Dear Seller

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. Effective 15th January 2020, the bulk booking feature has gone live on the ebay Global Shipping portal. This feature will enable you to have a smooth experience while shipping all your bulk orders.

 

What is Bulk Booking-

 

Bulk booking feature can be used if you have multiple shipments to book. Through this feature, you can book multiple shipments at one go. The bulk shipment feature will allow you to save time and the hassle of booking shipments manually by entering package details in one by one.

 

How does it work?

 

The bulk shipping tool will automatically download your sold orders in a CSV file. You can then enter the required details in the file which you have downloaded (For e.g. parcel dimensions, logistic partner) and upload your orders by clicking on the “upload orders” button. Once the orders are uploaded, you can select the item you wish to book by simply clicking on the book shipment button.

Note- Kindly enter all the details in the CSV file. In case any field is left blank, you will receive an error post uploading the CSV file and the details then will have to be re-entered.

 

Benefits of Bulk booking-

 

  • Your time is precious, so it is far more efficient to upload all of your orders in one go rather than manually booking the orders one by one.
  • Quick and easy capture of all your orders in a CSV template.

 

PFB link for the detailed process of Bulk Booking-

https://www.ebayglobalshipping.com/howto/bulk-shipment-booking-process

 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thanks & Regards,

Team eBay Global Shipping

: Aramex revised price list - Effective 19th February 2021

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 19th February 2021, Aramex has revised the rates for Middle East countries in the Express service.

 

             Country      Average Reduction in Price (%)
              Israel                                  40
   Rest of the middle east                                  15

 

Aramex has also introduced an additional service “ EPX” which is a deferred service with an estimated delivery of 7 to 10 working days.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

 
: Announcement

Dear Seller,

We’re committed to resolving your queries and may reply to your email within two (2) working days.  In case your concerns/queries require an internal enquiry, we’ll keep you updated on the progress.

Our system prioritizes the emails in the order as they are received. Your multiple emails on the same issue may slow down our response. For instant answers to your queries, request you to follow the below steps:

1. Kindly raise a ticket on the eBay Global Shipping Resolution Centre.

2. In case you have already raised a ticket on the eBay Global Shipping Resolution Centre, you may kindly email to ops@ebay.com mentioning the dispute ID in subject line of your email.

3.For Disputes raised and which needs to be escalated please use the option to escalate against the dispute in the resolution center

 

We appreciate your patience and continued support.

 

Regards,

eBay Global shipping Team

: Price Revision, Defects / Metrics protection Offered and CSB V mode of shipping

Dear Seller,

 

Greetings from eBay!

Note: Price Revision effective January 11th,2021 for DHL Ecommerce.

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. 


We wish to inform you regarding the price revision effective January 11th, 2021 for the Logistic Service Provider DHL eCommerce 


For a detailed revised price list, click on the T&C page in the eBay Global Shipping
Site: https://www.ebayglobalshipping.com/tnc-pricing


For any queries or clarification, feel free to write to us or contact your eBay account support.

 

----------------------------------------------------------------------------------------------------------------------------

Note: Defects / Metrics protection Offered and CSB V mode of shipping on EGS

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

For a hassle free experience in shipping with FedEx, please ensure you upload the below mentioned documents on the eBay Global shipping portal and share the same on email with the FedEx SPOC anup.srivastava@fedex.com for approval.

 

  • IEC document (to be shared on mail)
  • FedEx SLI Upload (all mandatory columns to be filled in)
  • LUT
  • AD code on bank Letter head
  • GSTIN certificate (to be shared on mail)

 

In case of incomplete information, the shipments could be returned to you and also charges could be levied on the same.

 

Applicable charges –

 

1) Penalty levied by Origin customs

2) Custodian Warehouse charges if held in Origin customs

 

Hence, requesting you to kindly share all the mandatory details/information that is required for smooth clearance of your shipment. Please ignore in case you have uploaded all the correct documents.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

1. Defects / Metrics protection Offered

We are pleased to inform you that effective 1st November’2020, sellers will be pro-actively protected for shipments sent via eBay Global Shipping between 1st November’2020 and 30th April’2021 if the item is shipped within handling time.

 

Additional benefits offered apart from the current benefits –

Defects / Metrics protection which includes -

  • Late Shipment Rate (Seller Standard)
  • Open INR (Service Metrics)
  • Negative/Neutral Feedback

In case of any further queries, kindly contact your eBay Account Manager or the eBay Global Shipping Team.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

2. CSB V mode of shipping on EGS

 Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.

Effective 26th November 2020, CSB V will be the shipping mode on eBay global shipping and CSB IV /Regular option of booking shipments  will not be available .

 

For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

  1. LUT /Bond /GSTIN Invoice 

  2. AD Code no to be updated in the User profile page

  3. AD Code letter from your bank 

  4. IEC

  5. SLI (CSB V requirement when shipping via FedEx)

 

For the LSP FedEx , it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 25th November, 2020

Kindly see the screenshots for your reference.

 

 

 

Please ignore in case you have already updated the required information. 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

 

Thanks & Regards,

Team eBay Global Shipping

 
 
 
 

Stay Safe!

 

Regards,

Team eBay Global Shipping

: Reminder for CSB V Compliance Requirement

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

 

  1. LUT /Bond /GSTIN Invoice 

  2. AD Code no to be updated in the User profile page

  3. AD Code letter from your bank 

  4. IEC

  5. SLI (CSB V requirement when shipping via FedEx)

 

For the LSP FedEx, it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 24th November, 2020. 

Kindly see the screenshots for your reference.


 


 

Please ignore in case you have already updated the required information. 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

: CSB V Compliance Requirement

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

 

  1. LUT /Bond /GSTIN Invoice 
  2. AD Code no to be updated in the User profile page
  3. AD Code letter from you bank 
  4. IEC
  5. SLI (CSB V requirement when shipping via  FedEx )

 

Please update your AD Code and LUT, if applicable, in your user profile on www.eBayglobalshipping.com by 30th October, 2020 failing which you shall not be able to book your shipments through EGS facility.  Kindly see the screenshots for your reference.

 

Step 1: AD Code, IEC & LUT update: 

.

 

Step 2: AD Code letter from your bank upload: 

 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

 
: Maintenance activity eBay Global Shipping

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 09:00 PM to 12:00 AM on 21th October 2020.

 

Regrads,

Team eBay Global Shipping

: CSB V Compliance Requirement

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

  1. LUT /Bond /GSTIN Invoice 
  2. AD Code with AD Code letter from you bank 
  3. IEC

 

Please update your AD Code and LUT, if applicable, in your user profile on www.eBayglobalshipping.com by 30th October, 2020 failing which you shall not be able to book your shipments through EGS facility.  Kindly see the screenshots for your reference.

 

Step 1: AD Code, IEC & LUT update: 

.

 

Step 2: AD Code letter from your bank upload: 

 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

 
: DHL express

Dear Seller,

 

Please note DHL express has extended the limit of shipping via CSB V  up to maximum of INR 500000.

 

Regards,

eBay Global Shipping

: Maintenance activity eBay Global Shipping

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 09:30 PM to 12:00 AM on 05th Octomber 2020.

 

Regards,

Team eBay Global Shipping

 

: DHL eCom revised price list - Effective 1st October 2020

Dear Seller,


Greetings from eBay!


We are pleased to inform you that effective 1 st October 2020, a price reduction by an average
12% for the DHL eCommerce service: DHL Parcel Direct (PLT) for the Countries UK, Australia
and Canada will be applicable on eBay Global Shipping .


For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.


In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.


Stay Safe!


Regards,
Team eBay Global Shipping

: Important instructions for DHL eCommerce activation

Dear Seller,

 

As per the customs notification “Public notice no. 24/2020 issued, vide C No. VIII (12)/ACE/Tech/PN/06/2020-21 dated 29.07.2020” ECCS is live in Delhi port for CSB V & IV  from August 2020.

To ensure activation of your DHL eCommerce account and seamless clearance of your export  shipments, we request you to submit the following details in soft copy to the DHL ecommerce Account manager , with the EGS team in CC .

 

For activation via  CSB V  , seller has to submit

1.LUT /Bond  or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2 AD Code

 

For activation via CSB IV , seller has to submit

1. LUT /Bond  or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2. AD code is not mandatory ( However we strongly recommend to have AD code handy for CSB IV shipments incase if its required in future as per regulatory guideline)

 

If the above details are not shared with the LSP, you could see an error while booking your shipments.

For Shipments booked via CSB IV please note :

  • GST Invoice needs to be submitted with every shipment booked along with the AWB to DHL eCommerce .
  • GST invoice should be stamped and signed .
  • GST invoice will be available for download via an email from DHL eCommerce with the handover information.

In case of any clarifications please contact your DHL Ecommerce account manager or the EGS team

 

Regards,

eBay Global Shipping team

: Account Opening Registration Page - New Updates

Dear Seller,

Greeting from ebay!!!

 

We are committed to improve your shipping experience on eBay Global Shipping platform (“EGS”) and with this aim, we are happy to inform you that we have revamped the Account Opening Registration Page. PFB updates-

Personal Settings:

When you click on your user profile you will be directed to the Personal Settings page. Two new fields have been added as below -

  1. Select Form of Organization: Kindly select the appropriate option from the dropdown. The value selected will reflect the respective document fields on the KYC/Common Documents tab.

 

  1. PAN: Kindly enter a valid PAN no.

 

Pickup Addresses:

This page displays all the pickup addresses that you have added. You can add a new address by clicking on the Add Address button. The section adjacent to the address specifies whether the LSPs have Approved/Disapproved the address with subsequent remarks (if any). 




If the address is disapproved, you will be able to view the reason for disapproval in the remark column as shown in the screenshot below-

 

KYC/Common Documents:

This page displays the related document fields with respect to the form of organization selected on the Personal Settings tab. The below screenshot refers to a seller who has selected Company as his form of organization.

An additional option has been provided to upload the AD code on the bank letter head.

 

After uploading the necessary documents, kindly click on the Submit button to submit the documents. Once the documents are submitted the tab will be disabled and you will not be able to re-upload the documents.

 

Logistic Partners:

This page displays all the Logistic Service Providers (LSP) associated with EGS portal.

Kindly click on the checkbox associated with LSPs and upload the respective documents and click on the Apply button in order to apply for the account opening process. The documents submitted on the KYC/Common Documents tab will be displayed in a disabled field for all the LSPs. 

 

 

Each document will have a Status attribute which will display the current status of the document along with the date. 

 

For E.g. The status of a document could be as follows - 

  1. Uploaded: This indicates that the you have uploaded the document.

  2. Approved: This indicates that the LSP has approved the document.

  3. Disapproved: This indicates that the LSP has disapproved the document.

  4. N.A: This indicates that no action has been taken against the document.

 

Each document will have a Remarks attribute which will display the remarks from the LSPs.

You can view the current status of the approval process to the extreme right of the LSPs name on the accordion bar.

The status of the approval process will be as follows - 

  1. Pending

  2. Approved

  3. Disapproved    

 

The Below screenshot refers to a seller who has successfully applied for an account opening request for Aramex. 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards,

Team eBay Global Shipping

 

: AD code in the Personal details

Dear Seller,

 

Kindly update your AD code in the Personal details tab along with the GSTIN no in pick up address TAB.

 

Thanks,

eBay Global shipping

: DHL Ecommerce Update

Dear Seller,

Greetings from eBay!!!

DHL eCommerce is currently upgrading their systems to align with the new regulations and to enable the shipments to be filed under ECCS – CSB V & IV environment. Due to this up-gradation you might face issues while booking your shipments, incase of issue please reach out directly to your DHL Ecommerce Account manager for resolution.

To ensure seamless clearance and export of your shipments, we request you to submit the shipment invoice as per the new ECCS format directly to DHL eCommerce. Shipments sent under the new ECCS format only will be considered for customs clearance and further connection and delivery.

Request your support and understanding for seamless movement of your shipments. Apologies for the inconvenience caused.

Regards,

Team eBay Global Shipping

: Important Notification on the Transit Time

Dear Seller,

Greetings from ebay !!!

There is an over all delay in the transit time due to the tremendous pressure to clear the backlog of pending shipments and packages stuck at the airports. The backlog is also due to the 100% customs check of the shipments at the origin and with flight capacity across the world continuing to be constant, there are inordinate delays in the connection, transit and next level scans of shipments on which Logistic Service Providers (LSPs)  have limited control currently hence LSPs are unable to quote any guaranteed transit time under current situation

Please note below the approx. extended transit time :

 

LSP

Delivery Timelines (Working Days)

LEXship

25 to 40 days

DHL eCommerce

27 to 45 days

FedEx

5 to 10 days

DHL Express

5 to 10 days

Aramex

10 to 15 days

 

Regards,

Team eBay Global Shipping

: Price Revision effective August 3,2020 - DHL Express & DHL eCommerce

Dear Seller,

Greetings from eBay!

 

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. 

We wish to inform you regarding the price revision effective August 3, 2020 for the below Logistic Service Providers-

1.           DHL Express

2.           DHL eCommerce

For a detailed revised price list, click on the T&C page in the eBay Global Shipping

Site: https://www.ebayglobalshipping.com/tnc-pricing

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

eBay Global Shipping Team.

: Update on DHL eCommerce – Parcel Direct service .

Dear Seller,

 

We wish to inform you that we are coordinating with our logistic service providers to develop the best solutions to deliver your commodities in a streamlined and efficient manner.

 

In view of that we are pleased to inform you that DHL eCommerce has extended their Parcel Direct service to Europe and Canada effective 8th July 2020.

For further details on the pricing please refer to the T&C page on www.ebayglobalshipping.com

 

Regards,

eBay Global Shipping Team.

: Important notification on the SLA's

Dear Seller,

Greetings from ebay !!!

There is an over all delay in the transit time due to the tremendous pressure to clear the backlog of pending shipments and packages stuck at the airports. The backlog is also due to the 100% customs check of the shipments at the origin and with flight capacity across the world continuing to be constant, there are inordinate delays in the connection, transit and next level scans of shipments on which LSPs  have limited control currently.

Given below the approx. extended transit time :

LSP Delivery Timelines (Working Days)
LEXship 25 to 30 days
DHL eCommerce 27 to 40 days
FedEx 5 to 10 days
DHL Express 5 to 10 days
Aramex 10 to 15 days


Regards,

Team eBay Global Shipping

: DHL Express Emergency Situation Surcharge
Dear Seller,
 
Please note effective 18th June 2020 , DHL Express is charging an Emergency Situation Surcharge on all shipments.
 
The surcharge applicable has been added to the shipping cost ,the revised price is available for your view on the shipping calculator and the T & C page .
 
Thanks,
eBay Global Shipping Team
: Waiver of Temporary Surcharge applied by DHL Express and FedEx

Dear Sellers,

Greetings from eBay!

We are pleased to inform you that the pickup and delivery operations for DHL Express and FedEx Express have resumed for limited postal codes.

The disruption and uncertainty in the global cargo industry has increased the cost of Logistic Service Providers (LSP) for their services.  Therefore, DHL Express and FedEx Express have implemented the following temporary surcharge on all shipments effective April 1, 2020 until further notice.​

Logistic Provider Billing Method Chargeable Weight (in Kgs) Charge Amount (INR)
DHL Express Fixed Charge Up to 2.50 No charge
Per Shipment 2.51 – 30.00 200/-
30.10 – 70.00 1,200/-
70.10 – 300.00 4,000/-
>300.00 16,000/-
FedEx Express Per Parcel   Minimum Rs.73/- or Rs.17/- per kg, whichever is higher.

In order to support our sellers for their financial position amid Covid-19, eBay has decided to provide 100% waiver of aforesaid temporary surcharge applied by DHL Express and FedEx on all shipments booked during May 2020 via eBay Global Shipping.

 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Good luck and Stay Safe!

Regards,

Team eBay Global Shipping

: Resumption of DHL Express and FedEx Services in specific pin codes

Dear Seller,
Greetings from eBay!


We wish to inform you that we are coordinating with our logistic service providers to develop the best solutions to deliver your commodities in a streamlined and efficient manner.
In view of that we are pleased to inform you that the pickup and deliveries services of DHL Express and FedEx have resumed for limited postal codes effective May 5th, 2020. However, their serviceability is
subject to change basis the applicable government notifications. We will continue to update you with more serviceable postal codes.


In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.
Stay Safe!


Regards,
Team eBay Global Shipping

: COVID19 | Block for all LSPs till further notice

Dear Sellers,

Greeting from eBay !!!

 
Kindly note that you will be unable to book any shipments till further notice through all below  logistic service providers as they have temporarily suspended their services  due to the outbreak of COVID-19 and  many states across India have issued directions for a lock down until 17th May 2020 .

 

1.FedEx Express

2.DHL Express

3.DHL eCommerce

4.LEX ship

5.Aramex

6.Bombino Express

7.DTDC  Express

 
We are closely monitoring the situation and taking every action necessary to maintain our service quality at its best possible level. Apologies for the inconvenience caused and thank you for your continuous support. We will keep you informed when we are able to resume our normal operations.

Regards,

Team eBay Global Shipping

: Notification Regarding improve your shipping experience

 

Dear Seller,

 

Greetings from eBay!

 

We are committed to improve your shipping experience on eBay Global Shipping platform (“EGS”) and with this aim, we are happy to inform you that:

 

  1. Sellers would be able to cancel their shipments on EGS.  However, sellers would not be able to cancel shipment:
  2. After 24 hours of its booking;
  3. Whose status is updated as ‘Picked Up’, ‘Submitted’ or ‘In-transit’

 

  1. Mentioned fields are editable under the Buyer info edit Tab – Buyer Name, City, State, Pin Code and Contact Number. Kindly click on the buyer info post selecting the Logistic Partner to edit the fields in case the required details need to be edited.

In light of the above, sellers are no more required to raise any dispute for shipment cancellation/Buyer info edit (for the fields mentioned above) in the Resolution Centre on the EGS portal.

 

Should you have any query or clarification, please feel free to contact your eBay account support.

 

Regards,

Team eBay Global Shipping

: Announcement:

Dear Sellers,

 

Dear Sellers,

Please note the charges applied when shipping through FedEx is applicable only on “your packaging” in case you use FedEx packaging additional charges will be applicable as per the FedEx rate chart.

In order to avoid additional charges please use your packaging.

Regards,

eBay Global Shipping



 

: FedEx Charges Applicable Only On Your Packaging

Dear Sellers,

Please note the charges applied when shipping through FedEx is applicable only on “your packaging” in case you use FedEx packaging additional charges will be applicable as per the FedEx rate chart.

In order to avoid additional charges please use your packaging.

Regards,

eBay Global Shipping



 

: New interface notification 9 th September 2019

Dear Seller
 
Greetings from eBay!
 
It has been a great journey so far and we believe it will only get better in the coming years. Effective 9 th
September 2019, we have made 3 major enhancements in the ebay Global Shipping portal for a smooth
experience while shipping.
Please note our main aim here is to improve your shipping experience, below are the enhancements
implemented on the Portal
1. Resolution Center: Our main aim here is to make sure all your issues are resolved within the
stipulated time. Please note the below

  • Initiate dispute TAB - We have created a dispute Tab which makes it easier to open the specific case related dispute.
  • View ticket Status - The Ticket status helps you to view the current status of your dispute
  • Escalation Tab – For the disputes open beyond the TAT, the option is now available for escalation

To know more please find below the screenshots of the revamped Resolution center.
2. Buyer info edit:

  • The option to edit the “Buyer name” in the Buyer info while booking the shipment.
  • No requirement of whitelisting approval required for editing the buyer name.

New interface of the resolution center

Step 1: You will get 2 options- 1) Initiate Dispute 2) View ticket status. You can click on the dispute which
best described the issue you are facing. Enter the AWB no. and proceed to initiate a dispute.

Step 2: Click on view ticket status dropdown to view the status of your ticket. We have categorized your
disputes as per the below folders. Now you can track the status of your case by clicking on the individual
folders-
Brief description of the folders -
Pending for ebay/LSP - Once you initiate a dispute the case will reflect under “Pending for ebay/LSP”.
Pending for my action In case any information is required by the Logistic Partner or eBay, the case will
be assigned back to you and the same will reflect in the “Pending for my action’ folder.
Overdue Cases We have set a TAT for resolving each case. Once the case has crossed the TAT, the
cases will reflect in your “Overdue” folder.
Escalated Cases - Once the case is overdue and in case you are not receiving any satisfactory response,
an escalation button will be available against the case in your overdue folder. You can click on escalate
in order to escalate that case. Once you click on the escalate button, the cases will reflect in your
“Escalated” folder.
Pending for claims 30 Days In case any claim for the Product value needs to be settled, the same will
reflect in the “Pending for claims 30 Days” folder.
Pending for Freight Credit - In case any freight charges need to be credited from ebay global shipping,
the same will reflect in the “Pending for Freight Credit” folder.

Points to be noted while raising a dispute

  1. Raise all the request in the correct dispute Box so that we can try to resolve your concerns at the earliest.
  2. Mention all necessary details while raising a dispute and give a brief about your requests while raising a dispute.
  3. Share necessary screenshots while raising a dispute.
  4. For damaged shipments, kindly share supporting images of the damage done internally and externally.
  5. Check the “Pending for my Action” folder on a timely basis and revert with the requested details (if any) within 48 hours so that the issue can be addressed at the earliest.

For any further clarifications, feel free to contact your eBay Account Manager or team eBay Global shipping : Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com.

Regards,

Team eBay Global Shipping

: FedEx Express Price Revision from September 1st, 2019

Dear Seller,

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program.  

 

We wish to inform you that effective September 1st, 2019, one of our logistics partners, FedEx Express will raise their current freight charges by 5%.

 

For a detailed revised price list, click on the https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC for the LSP T&C page in the eBay Global Shipping

Site: https://www.ebayglobalshipping.com/tnc-pricing 

 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

 

eBay Global Shipping Team.

: Commercial shipments

Dear Seller,

 

Commercial shipments < INR 5,00,000 is allowed through courier mode, using CSB V shipping bill applicable when shipping thorough Logistic Providers FedEx and DHL Express

 

Thanks,

eBay Global Shipping

: DHL eCommerce announcements for the country Singapore

Dear Seller,

Please be informed the service  DHL Packet Plus International under DHL eCommerce will not be available for the country Singapore, consignments to Singapore can be shipped through the DHL Packet International – Standard service only till further notice.

For any queries feel free to contact  team eBay global shipping.

Thanks,

eBay Global Shipping

: Customs Board (CBEC) has issued a notification commercial shipments

Dear Sellers,

 

 

The Customs Board (CBEC) has issued a notification on August 03, 2018 which states that commercial shipments < INR 5,00,000 is allowed through courier mode, using CSB V shipping bill.

 

Effective today commercial shipments < INR 500000 is applicable  via FedEx and DHL Express.

 

Please note this would be not be applicable for rest of  the Logistic Partners eBay Global Shipping who are offering CSB V.

 

 

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification in August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay Global Shipping Team

 

Regards,

Team eBay Global Shipping

: Notification Regarding AD (Authorized Dealer) Code

Dear Seller,

As per a notification by CBEC on 27th Feb 2019 - AD (Authorized Dealer) Code has been made mandatory for shipping through CSB (Courier Shipping Bill) V. This new regulation is applicable with immediate effect.

For a more detailed understanding of the notifications, please click on the links below:

http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/notifications/notfns-2019/cs-nt2019/csnt16-2019.pdf;jsessionid=AE69DF3C423662D78A959C76C93BD14D?Ref=email&dm_i=9WO,660Y6,GK7TID,O9IAN,1

http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/notifications/notfns-2019/cs-nt2019/csnt15-2019.pdf;jsessionid=C5E49AAC92A0CB3F1C7CBCBDF3C9E67F?Ref=email&dm_i=9WO,660Y6,GK7TID,O9IAN,1

To make this change easier for you, we have incorporated an additional field in our CSB V tool. You simply need to fill the AD Code (as an additional field) in your user profile & generate the Air Way Bill (AWB).This feature is currently live with the Logistic Provider DHL Express .The AD code will be mentioned in the Invoice once you book a shipment. PFB screenshot –

 

 

In case of any queries please contact your Account Manager / Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

: Regarding valid description of goods along with HS (Harmonized System) code

Dear Seller,

The customs authorities at Origin, Destination and Transiting countries insist on the valid description of goods along with HS (Harmonized System) code to be included along with shipping documents.

HS Code is an internationally accepted product coding system used by all countries globally to classify all imported and exported goods. When you are looking to ship a product overseas, it is a legal requirement that you have valid goods description with an HS code mentioned in the shipping documentation. When goods and offerings are recognized via valid goods descriptions including their specific HS codes, which are globally acceptable, the identification of goods becomes easy, and resultant possibilities of misinterpretation tend to reduce. Valid goods descriptions and HS Codes are mandatory to avoid delays, detention, possible fines, additional storage costs or repatriation in transit or at the destination.

You are hereby requested to comply with the requirement and have the correct information (Commodity Description and HS Code) at the time of booking the shipment. This will ensure complete export documentation with relevant customs authorities correctly.

 

Thanks,

eBay Global Shipping

: Expedite service option for shipping through eBay Global Shipping

Dear Seller,

We would like to inform you of a change in the shipping options available to users shipping through the eBay Global Shipping platform. Effective 15th June 2019, the below process will be applicable.

1.       When the Buyer Selects expedited shipping options at the time of check out, users shipping through eBay Global Shipping will get only two shipping options:

          a) DHL Express

          b) FedEx – Priority

2.       The two shipping options listed above will be applicable when the buyer selects from any of the expedited shipping options below during check out:

SHPMT_MTHD
EXPEDITED_SHIPPING_FROM_OUTSIDE_US
FEDEX_INTERNATIONAL_ECONOMY
FEDEX_INTERNATIONAL_ECONOMY
FEDEX_INTERNATIONAL_ECONOMY
EXPEDITED_SHIPPING_FROM_INDIA

 

Please note the order where the buyer selects expedite will look as per the screenshot below:

Please note this change in order to enhance the seller and buyer experience while shipping the order on eBay.

In case of any queries please contact your Account Manager / Team eBay Global Shipping.

 

Regards,

Team eBay Global Shipping

 

: Aramex will not be shipping items to USA and Canada with effect from June 10, 2019

Dear Seller,

Please be informed the logistic service provider, Aramex India Pvt Ltd, will not be shipping items to USA and Canada with effect from June 10, 2019, till further notice. We suggest using the alternative shipping services for US and Canada available under eBay Global shipping through our other logistic service providers.

For any queries feel free to contact your eBay Account Manager or team eBay global shipping.

Thanks,

eBay Global Shipping

: Error while booking shipments through Bombino Express Resolved.

Dear Sellers,

 

The below issue has been resolved and you will now be able to book the shipments via Bombino Express.

 

Thank You for your cooperation.

 

Regards,

Team eBay Global Shipping.

 

____________________________________________________

 

Dear Sellers,

 

You will be unable to book shipments via Bombino Express due to the following error – “This is soap fault error or time out for getting the response.” Our technical team is trying to get this issue resolved at the earliest.

 

Appreciate your patience and cooperation on the same.

 

Regards,

Team eBay Global Shipping

: Leave your valuable Feedback

Dear Seller,

Your feedback is valuable to us. To help us create a better experience for you, kindly leave a feedback on - https://www.ebayglobalshipping.com/seller-feedback.

Regards,

Team eBay Global Shipping.

: Update for pickups through the LSP Aramex

Dear Seller,

Greetings from eBay!!!

This is with regards to the Aramex pick up model. Going forward, it’s imperative to have an updated Pick up address & Seller Contact details while booking shipments through the eBay Global Shipping Portal as currently, we are receiving few cases where our Pick up partner is not in a position to contact the seller which is leading to missing/Delayed pick up. We request you to kindly update the below details for a smooth transition of pickups -

 

  1. Complete Pick up Address (Including Landmark & Pin codes)
  2. Contact name & Contact Number (For Mobile – complete 10 digits number & for land line complete 13 number e.g. - +9122448800000)

 

Please note there should be at least 02 hours gap from the Booking till the actual pick up timings, this is critical because the Pickup team will action pick up within one hour from the time of Booking unless they don’t mention pickup time in particular.

Thank You for your support and cooperation.

Regards,

Team eBay Global Shipping.

: Price revision by the Logistic Partners effective 1st March 2019

Dear Seller

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program.  

We wish to inform you that effective March 1st, 2019, our logistics partners will raise their prices by an average rate as mentioned below:

LSP

Average hike %

DHL Express

10%

DHL eCommerce

12%

Aramex

5%

 

Please note due to operational reasons DHL Packet International – Economy service under DHL eCommerce will be discontinued after 31st March 2019.

For a detailed revised price list, please click on the LSP T&C page in the eBay Global Shipping site: https://www.ebayglobalshipping.com/tnc-pricing 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

eBay Global Shipping Team.

: Bombino Express Price Revision From February 1st, 2019
Dear Seller
 
Greetings from eBay!
 
It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program. 
 
We wish to inform you that effective February 1st, 2019, one of our logistics partners, Bombino Express Pvt. Ltd., will raise their current freight charges by an average of 20%.
 
For a detailed revised price list, click on the “Price list effective from 1st February 2019 New Price List” tab for the LSP TnC page in the eBay Global Shipping site: https://www.ebayglobalshipping.com/tnc-pricing
 
For any queries or clarification, feel free to write to us or contact your eBay account support.
 
Thank you,
 
eBay Global Shipping Team.
: Changes will be applied on EGS Shipping Platform

Dear Seller,

Please be informed that effective from 31st Jan’2019, the following changes will be applied on the shipping platform www.ebayglobalshipping.com

        1. The Auto AWB sync will be applied on all the Shipments booked through eBay Global Shipping.

As per the current process on www.ebayglobalshipping.com, once an eBay sold order is booked for shipment and the AWB is generated, sellers have the option to update the details of the AWB either manually or through the Auto update function on their eBay account.

Kindly note that applying the mandate of automating the AWB update on your eBay account will help eliminate typo errors and will also help save the time taken to do the manual update on several orders at one time.

  1. Buyer info edit option will no longer be available on the shipping platform.

The checkout address of the buyer on the eBay site where the transaction was completed will be applicable when booking the shipment on the Shipping Platform.

For any further clarifications, feel free to contact your eBay Account Manager or team eBayglobalshipping: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com 

Thanks, 
eBay Global Shipping

: Introduction of CSB V through DHL eCommerce India Pvt Ltd.

Dear Sellers,

We are delighted to announce the Introduction of CSB V for eCommerce shipments effective 06th December’2018 through the Logistic Service Provider – DHL eCommerce India Pvt Ltd.

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification in August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

 

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay Global Shipping Team: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary: cchalissary@ebay.com.

Regards,

Team eBay Global Shipping

: Introduction of CSB V through FedEx Express Pvt Ltd

Dear Sellers,

We are delighted to announce the Introduction of CSB V for eCommerce shipments effective 13th November’2018 through the Logistic Service Provider – FedEx Express Pvt Ltd.

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification on August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay global shipping Team: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary:cchalissary@ebay.com.

Regards,

Team eBay Global Shipping

: Welcome to eBay Global Shipping

Dear Sellers,

Please be informed that effective from Friday 12’Oct’18, the shipping platform www.ebayglobaldelivery.com will be deactivated.

Your accounts from the existing shipping platform will be automatically moved to the www.ebayglobalshipping.com platform. All processes for shipping will continue to be the same.

For any queries feel free to contact your eBay Account Manager or team eBayglobalshipping: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary: cchalissary@ebay.com.

Thanks,
eBay Global Shipping