Dear EGS User,
We would like to inform you of any important update to the eBay Global Shipping Platform (“EGS”). Effective 16 May 2026, EGS will discontinue the current prepaid shipment booking model that operates using a value limit balance. In its place, we will introduce a more streamlined and efficient ‘Pay & Ship’ model..
Under the new model, users will be required to complete shipment bookings through immediate payment at checkout on the EGS portal, replacing the existing prepaid balance model. This change is aimed to improve transaction efficiency and provide a smoother booking experience without affecting the working capital of the users.
What does this mean for you:
● From 16 May 2026, you will no longer be able to add funds to your value limit balance.
● Any existing value limit balance can continue to be utilized for shipment bookings until it is fully utilized till 15 May 2026
● Any unutilized value limit balance remaining after 16 May 2026 will be refunded.
● All refunds will be processed by 20 June 2026 to your registered account/payment method.
What you need to do:
● Plan your upcoming shipments accordingly before the transition date.
● Ensure your payment method is updated on the EGS Portal to avoid any disruption in bookings after 16 May 2026.
We will share additional details, including steps-by-step guidance on using the new Pay & Ship model, shortly. If you have any questions or need assistance, please contact eBay Global Shipping Team. We appreciate your continued support as we enhance our platform to better serve your shipping needs.
Warm regards,
eBay Global Shipping Team