Dear Seller,
Following the strategic alliance between FedEx and Delhivery Limited effective December 5, 2021, FedEx will provide pick-up and delivery services for international shipments in New Delhi, Mumbai and Bengaluru, while Delhivery will provide pick-up and delivery services in all other locations across India.
As FedEx and Delhivery align and integrate their processes, eBay sellers may experience some delays in arranging pickups.
If FedEx has not picked up your item, please reschedule pickup in the following manner:
- If FedEx has not picked up your item on the scheduled pickup date, please reschedule pickup for the next day. Please note FedEx’s pickup reference number is valid only for the scheduled date.
- On eBay Global Shipping (“EGS”), you must reschedule pickup on the same day the pickup is scheduled. For eg: If the scheduled pickup date is December 20, 2021, you may reschedule only till end of day on December 20, 2021.
- If you don’t reschedule pick up on the same day, please cancel the AWB and generate a new AWB against the order.
- Please note that FedEx’s AWB number is only valid for a period of 9 days. After this period, if FedEx does not pick up your item, you need to cancel the AWB and rebook pickup to generate a new AWB.
EGS is working with FedEx to reduce delays in pickup. In the meantime, we appreciate your patience and understanding.
In case of any queries, please raise a dispute on EGS Resolution Center at: https://www.ebayglobalshipping.com/resolution-center-seller-interface
Regards,
Team EGS