Frequently Asked Questions

Book shipments and tracking

For any issues related to Shipping/Items/Tracking, you need to go to raise a ticket on the resolution center. In case of delay in resolution contact us page for the relevant contact details of the Logistic Partners and the eBay ops team.
You need to submit an AWB printout and a copy of the Invoice for the item shipped. Which is available once your booking process is complete on www.eBayglobalshipping.com

Billing

Invoices are raised on 15th & 30th of every month.   Reversals/credits are done on the 15th & 30th of every month  
In case of issues related to billing, you need to raise a ticket on the resolution center inputting all the details required. In case of delay in resolution please connect on mail with the eBay ops team mentioned on the contact us page.
Please refer to the How To page for download of the shipping invoice details.

Disputes

Raise the ticket on the Resolution center specifying the details required for raising the ticket for the dispute.
In Below cases, Logistic Partners are not responsible for undelivered parcels: Wrong contact details of the Consignee. Consignee Not available. Consignee refuses to accept the shipment. Booking Shipments for Remote area / Prohibited Items.
If the parcel is damaged due to the negligence of the Logistic partner and they have acknowledged the same , the claim will be processed by the Logistic partner.
The claim once confirmed by the Logistic partner is credited via NEFT to the seller. TAT for the same is Dependent on the Logistic partner.
If parcel lost in transit, Logistic partner takes the liability Bombino Express Postal service ā€“ 10 $ or the declared value which is lower Express ā€“ 100 USD or the declared value which is lower DHL Express, FedEx and Aramex - 100 USD or the declared value which is lower DHL eCommerce Packet Plus - 40 euro or the declared value which is lower Parcel Direct ā€“ 100 USD or the declared value which is lower

Payments

You need to contact eBay customer support
You can make payments via Cheque, Credit card, Debit Card & Demand Draft.
The Logistic Partner will first contact the buyer. If buyer refuses to pay the custom duty, it will be upon you as a seller to make the necessary payments.
In case of a failure to pay fees on time, the eBay account in question will be restricted up until the payment has been cleared.
Your eBay Global Delivery fees will be included in your monthly eBay Invoices.

Registration

To register with eBay Global Shipping, you will have to login on www.ebayglobalshipping.com with your eBay user id and password and accept the agreement. Update your user profile Upload KYC docs Select Logistic partner

About eBay Global Shipping

eBay Global Shipping is a shipment facilitation service designed to benefit Indian CBT Sellers who sell their products to buyers abroad (Exports).  
There are various benefits of eBay Global Shipping. Some of the key benefits are highlighted as below: Competitive pricing across all weight slabs. Better cash flow virtue of longer credit period. Real-time parcel tracking facility. Faster receipt of goods. Dedicated customer support for shipping related queries. Single Window Clearance for all export-related documents. Bulk Order upload and instant AWB printing facility. Consolidated eBay invoice, as per seller billing cycle. Expedited Shipping within 4 days. Auto-Customs clearance facility at the port of destination to avoid time delay.
Sellers can log in to global shipping and register post which they have to upload the KYC and select the logistic partner. The entire process is completed in three working days subject to all the documents are submitted and verified on time.  
The Logistic Partners FedEx and DHL Express are providing the Insurance option at an additional cost , you have to select the insurance option while booking your shipment.  
No , currently EGD does not provide return services  
Dedicated Customer is available from the eBay ops  and the Logistics partners , the details which are available on the contact us page.  
Please go to the T&C page for the list of prohibited items under each Logistic Partner.