Contact Us | eBay Global Shipping

LSP

Related to (Online AWB generation, Registration, Pickup, Online Booking)

For a Service-Related query,(Tracking, Delivery, Claims & Follow-up with booking ref no.)

Shashi Shukla
Tel:- +91 22 39419900 Extn No. 1547
Mob:- +91 7738350681
ShashiSh@aramex.com

For Escalations:
majoraccounts@aramex.com

Escalation Matrix
First Point of contact (Sriya Dutta)	indiakeyaccounts3@aramex.com	Phone: +912268103300 x 1637
1st escalation (Salman Shaikh)	SalmanSha@aramex.com
2nd escalation (Sanjay Chaurasiya)	SanjayCh@aramex.com

Account manager:
Kunal Rajan Jadhav
K.Jadhav@dhl.com
7506670145

For Escalations:
Ammar Ali Nawab
Mobile: +91 9920806973
Landline No: 022 66789109
ammarali.nawab@dhl.com

Pradeep Manchalwar
In.ebay@dhl.com

For Escalations:
Ecommerce Helpdesk (DHL IN)
EcommerceHelpdesk@dhl.com

For Escalations:
Diwesh Moudgalya
diwesh.moudgalya@fedex.com

Customer Support + 91 22 2571 4444

Toll Free: 18002096161 / 1800226161

Customer Service Escalation Matrix
Level 1	ebaysupport@fedex.com (For all queries except FedEx Invoice) vilasini.s@fedex.com(FedEx Invoice)
Level 2, if query not resolved at Level 1	nimish.mhatre@fedex.com (For all queries except FedEx Invoice) vilasini.s@fedex.com(FedEx Invoice)
Level 3, if query not resolved at Level 2	diwesh.moudgalya@fedex.com(All queries including FedEx invoice)
PS - Please do not mark a combination of email ids or all e mail ids at once. Each level has to be given at least 24 hours to have the query resolved