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Contact Us


Related to (Online AWB generation, Registration, Pickup, Online Booking)

For a Service-Related query,(Tracking, Delivery, Claims & Follow-up with booking ref no.)


Customer Support

For Escalations:
Yagnesh M Pandya
Mobile: 9833598766
Shashi Shukla
Tel:- +91 22 39419900 Extn No. 1547
Mob:- +91 7738350681

For Escalations:
Sanjay Chaurasiya
+91-22-39419900  Extn 1660
Mobile -7738369897


Manmeet Dhillon


For Escalations:
Dhruv Keshwani
Mobile: +91 9920779082
Landline No: 022 66789109

Pradeep Manchalwar


For Escalations:
Ecommerce Helpdesk (DHL IN)

For Escalations:

Customer Support + 91 22 2571 4444

Toll Free: 18002096161 / 1800226161

Customer Service Escalation Matrix
Level 1
Level 2, if query not resolved at Level 1
Level 3, if query not resolved at Level 2

PS - Please do not mark a combination of email ids or all e mail ids at once. Each level has to be given at least 24 hours to have the query resolved


Customer Support


Pick and Tracking Queries


KYC Queries


Shipment Booking


Customer Support

Pick and Tracking Queries


KYC Queries


Shipment Booking


eBay Global Shipping

Contact persons:

Resolution Center


  1. For any issues related to Online Booking / Shipping/ Tracking / Delivery /Claims, firstly you need to contact the respective Logistic Partners