Dear Seller,
Greetings from eBay!
We are committed to improve your shipping experience on eBay Global Shipping platform (“EGS”) and with this aim, we are happy to inform you that:
- Sellers would be able to cancel their shipments on EGS. However, sellers would not be able to cancel shipment:
- After 24 hours of its booking;
- Whose status is updated as ‘Picked Up’, ‘Submitted’ or ‘In-transit’
- Mentioned fields are editable under the Buyer info edit Tab – Buyer Name, City, State, Pin Code and Contact Number. Kindly click on the buyer info post selecting the Logistic Partner to edit the fields in case the required details need to be edited.
In light of the above, sellers are no more required to raise any dispute for shipment cancellation/Buyer info edit (for the fields mentioned above) in the Resolution Centre on the EGS portal.
Should you have any query or clarification, please feel free to contact your eBay account support.
Regards,
Team eBay Global Shipping