Dear Sellers,
We would like to inform you that, effective 15 March 2024, the “Shipment Cancellation” process
on eBay Global Shipping (“EGS”) will change. At present, the seller can mark the shipment
cancelled when he/she clicks on the cancellation button, irrespective of the status of the
shipment on the logistic services providers ("LSP”) website.
As per the new process, once a seller opts to cancel a shipment, the status of shipment will
change to “Cancellation Initiated”. If there is no movement of the shipment for 5 working days
from the date of booking or if the AWB has become void, the shipment will be marked as
“Cancelled”. Kindly note in case if you are a prepaid seller, the wallet balance deducted during
the shipment booking will also be refunded to you once the status has been changed to
“Cancelled”.
Please remember that the shipments that are cancelled should not be handed over to LSPs for
shipment. This will be classified as a process violation and might lead to suspension of your
EGS account. For more details, please visit: https://www.ebayglobalshipping.com/how-
to/cancel-shipment-process-flow.
Thanks Regards
eBay Global Shipping Team