EDD Optimization | eBay Global Shipping

EDD Optimization

Dear Seller,

 

As you may know, the Estimated Delivery Date (EDD) of a product is one of the important factors that buyers consider when shopping online. Setting the right EDD for your products can increase your chances of selling and improve your buyer experience.

 

The EDD that buyers see in your listings can vary based on:

  • handling time,
  • shipping method selected by seller,
  • logistics service providers/carriers (LSPs) used to ship the product,
  • item location and buyer’s shipping address,
  • buyer’s order paid date.

 

To further improve the delivery experience of buyers, eBay has updated the classification of shipping methods and LSPs on 7 August 2023. This means that you may need to change the shipping methods offered in your listings based on the LSPs that you ultimately use to ship your products.

 

Please refer to Table 1 below to ensure that your current LSP is eligible for the shipping method offered by you in your listings. Offering the incorrect shipping method may likely impact buyer experience, and in turn, your account health metrics.

 

Table 1

 

img-1

 

Please note that this update is only for the shipping methods and does not affect the handling time that you may have set in your account.

 

For listings on the eBay US site, please refer to Table 2 below to set the domestic shipping methods for buyers based out of the United States.

 

Table 2

 

img-2

 

For your listings on other eBay sites, please refer to Table 3 below to set the shipping methods.

 

Table 3

 

Listing Site

Buyer Country

LSP Service Level

Correct Shipping Method Name

US

US (Domestic)

Economy

Economy Shipping from India

Economy Shipping from Outside US

Standard

Standard Shipping from India

Standard Shipping from Outside US

Expedited

Expedited Shipping from Outside US

Expedited Shipping from India

International

Economy

Economy International Shipping

Standard

Standard International Shipping

Expedited

Expedited International Shipping

UK

UK (Domestic)

Economy

Economy Delivery from outside UK

Standard

Standard Delivery from outside UK

Expedited

Express Delivery from outside UK

International

Economy

Economy Int'l Postage

Standard

Standard Int'l Postage

Expedited

Express Int'l Postage

DE

DE (Domestic)

Economy

Sparversand aus dem Ausland

Standard

Standardversand aus dem Ausland

Expedited

Expressversand aus dem Ausland

International

Economy

Economy International

Standard

Standard International

Expedited

Express International

AU

AU (Domestic)

Economy

Economy Delivery from outside AU

Standard

Standard Delivery from outside AU

Expedited

Express Delivery from outside AU

International

Economy

Economy International Shipping (No Signature)

Standard

Standard International Shipping(No Signature)

Expedited

International Express : tracked-signature

CA

CA (Domestic)

Economy

Economy Shipping from outside Canada

Standard

Economy Shipping from outside Canada

Expedited

Economy Shipping from outside Canada

International

Economy

Economy International Shipping

Standard

Standard International Shipping

Expedited

Expedited International Shipping

FR

FR (Domestic)

Economy

Livraison économique à partir de l'étranger

Standard

Livraison standard à partir de l'étranger

Expedited

Livraison express à partir de l'étrange

International

Economy

Economy Shipping

Standard

Standard International Shipping

Expedited

Expedited International Shipping

IT

IT (Domestic)

Economy

Spedizione economica dall estero

Standard

Spedizione standard dall estero

Expedited

Spedizione espressa dall estero

International

Economy

Spedizione internazionale economica

Standard

Spedizione internazionale standard

Expedited

Spedizione internazionale espressa

ES

ES (Domestic)

Economy

Envio economico desde el extranjero

Standard

Envio estandar desde el extranjero

Expedited

Envio urgente desde el extranjero

International

Economy

Spedizione internazionale economica

Standard

Spedizione internazionale standard

Expedited

Spedizione internazionale espressa

Other

Domestic

Economy

Economy International Shipping

Standard

Standard International Shipping

Expedited

Expedited International Shipping

International

Economy

Economy International Shipping

Standard

Standard International Shipping

Expedited

Expedited International Shipping

 

Note that EDD visible to buyers will be based on the shipping method you have offered. Offering faster shipping methods in your listings (e.g. express shipping) but selecting a slower shipping method (e.g. economy shipping) to ultimately ship your products may result in your actual delivery date being delayed beyond the EDD. Selection of inaccurate shipping methods may lead to buyers having bad buyer experience or filing Item Not Received (INR) claims. As mentioned in our Shipping Performance Policy – Item Not Received Rate dated 16 June 2023, increased INR claims may result in eBay taking action on your seller account.

 

Conversely, offering slower shipping methods in your listings (e.g. economy shipping) than the shipping method you actually ship your products by (e.g. express shipping) could lead to buyers placing fewer orders owing to a longer EDD.

 

We strongly recommend that you offer accurate shipping methods in your listings which ensures that your products reach buyers as per the EDD and not after the EDD. If your products reach buyers significantly before the EDD, you potentially lose out on sales and GMV.  

   

 

In case your current LSP does not provide the service suitable to the shipping method you have offered in your listings, please change to the correct shipping method using the steps mentioned below:

  1. Log in to "My eBay".
  2. Click on "Selling", next click on "Listing" tab, then click on “Business policies” on the left side menu.
  3. Click on “Edit” next to the shipping method – choose your shipping method
img-3

 

img-4

 

Please refer to Table 2 and Table 3 and select the correct shipping method as per the location shown in the relevant table. 

 

As the EDD is fixed, adherence to handling time is critical; breach of handling time will not lead to auto-adjustment of delivery date that would have been visible to the buyer at the time of placing the order.

 

It is strongly recommended that you offer your shipping methods as accurately as possible that will not only help you to improve your performance on eBay but also increase your sales. As stated above, failure to deliver items as per the EDD could lead to increased INR claims, resulting in eBay taking action on your seller account. On the other hand, offering slower shipping methods in your listings than your actual shipping method may affect your potential buyer’s consideration to buy your items, thereby, reducing your sales.

 

We appreciate your patience and look forward to your co-operation as we move towards this change.

 

Regards,

eBay Team