Dear Seller,
As you may know, the Estimated Delivery Date (EDD) of a product is one of the important factors that buyers consider when shopping online. Setting the right EDD for your products can increase your chances of selling and improve your buyer experience.
The EDD that buyers see in your listings can vary based on:
- handling time,
- shipping method selected by seller,
- logistics service providers/carriers (LSPs) used to ship the product,
- item location and buyer’s shipping address,
- buyer’s order paid date.
To further improve the delivery experience of buyers, eBay has updated the classification of shipping methods and LSPs on 7 August 2023. This means that you may need to change the shipping methods offered in your listings based on the LSPs that you ultimately use to ship your products.
Please refer to Table 1 below to ensure that your current LSP is eligible for the shipping method offered by you in your listings. Offering the incorrect shipping method may likely impact buyer experience, and in turn, your account health metrics.
Table 1
Please note that this update is only for the shipping methods and does not affect the handling time that you may have set in your account.
For listings on the eBay US site, please refer to Table 2 below to set the domestic shipping methods for buyers based out of the United States.
Table 2
For your listings on other eBay sites, please refer to Table 3 below to set the shipping methods.
Table 3
|
Listing Site |
Buyer Country |
LSP Service Level |
Correct Shipping Method Name |
|
US |
US (Domestic) |
Economy |
Economy Shipping from India |
|
Economy Shipping from Outside US |
|||
|
Standard |
Standard Shipping from India |
||
|
Standard Shipping from Outside US |
|||
|
Expedited |
Expedited Shipping from Outside US |
||
|
Expedited Shipping from India |
|||
|
International |
Economy |
Economy International Shipping |
|
|
Standard |
Standard International Shipping |
||
|
Expedited |
Expedited International Shipping |
||
|
UK |
UK (Domestic) |
Economy |
Economy Delivery from outside UK |
|
Standard |
Standard Delivery from outside UK |
||
|
Expedited |
Express Delivery from outside UK |
||
|
International |
Economy |
Economy Int'l Postage |
|
|
Standard |
Standard Int'l Postage |
||
|
Expedited |
Express Int'l Postage |
||
|
DE |
DE (Domestic) |
Economy |
Sparversand aus dem Ausland |
|
Standard |
Standardversand aus dem Ausland |
||
|
Expedited |
Expressversand aus dem Ausland |
||
|
International |
Economy |
Economy International |
|
|
Standard |
Standard International |
||
|
Expedited |
Express International |
||
|
AU |
AU (Domestic) |
Economy |
Economy Delivery from outside AU |
|
Standard |
Standard Delivery from outside AU |
||
|
Expedited |
Express Delivery from outside AU |
||
|
International |
Economy |
Economy International Shipping (No Signature) |
|
|
Standard |
Standard International Shipping(No Signature) |
||
|
Expedited |
International Express : tracked-signature |
||
|
CA |
CA (Domestic) |
Economy |
Economy Shipping from outside Canada |
|
Standard |
Economy Shipping from outside Canada |
||
|
Expedited |
Economy Shipping from outside Canada |
||
|
International |
Economy |
Economy International Shipping |
|
|
Standard |
Standard International Shipping |
||
|
Expedited |
Expedited International Shipping |
||
|
FR |
FR (Domestic) |
Economy |
Livraison économique à partir de l'étranger |
|
Standard |
Livraison standard à partir de l'étranger |
||
|
Expedited |
Livraison express à partir de l'étrange |
||
|
International |
Economy |
Economy Shipping |
|
|
Standard |
Standard International Shipping |
||
|
Expedited |
Expedited International Shipping |
||
|
IT |
IT (Domestic) |
Economy |
Spedizione economica dall estero |
|
Standard |
Spedizione standard dall estero |
||
|
Expedited |
Spedizione espressa dall estero |
||
|
International |
Economy |
Spedizione internazionale economica |
|
|
Standard |
Spedizione internazionale standard |
||
|
Expedited |
Spedizione internazionale espressa |
||
|
ES |
ES (Domestic) |
Economy |
Envio economico desde el extranjero |
|
Standard |
Envio estandar desde el extranjero |
||
|
Expedited |
Envio urgente desde el extranjero |
||
|
International |
Economy |
Spedizione internazionale economica |
|
|
Standard |
Spedizione internazionale standard |
||
|
Expedited |
Spedizione internazionale espressa |
||
|
Other |
Domestic |
Economy |
Economy International Shipping |
|
Standard |
Standard International Shipping |
||
|
Expedited |
Expedited International Shipping |
||
|
International |
Economy |
Economy International Shipping |
|
|
Standard |
Standard International Shipping |
||
|
Expedited |
Expedited International Shipping |
Note that EDD visible to buyers will be based on the shipping method you have offered. Offering faster shipping methods in your listings (e.g. express shipping) but selecting a slower shipping method (e.g. economy shipping) to ultimately ship your products may result in your actual delivery date being delayed beyond the EDD. Selection of inaccurate shipping methods may lead to buyers having bad buyer experience or filing Item Not Received (INR) claims. As mentioned in our Shipping Performance Policy – Item Not Received Rate dated 16 June 2023, increased INR claims may result in eBay taking action on your seller account.
Conversely, offering slower shipping methods in your listings (e.g. economy shipping) than the shipping method you actually ship your products by (e.g. express shipping) could lead to buyers placing fewer orders owing to a longer EDD.
We strongly recommend that you offer accurate shipping methods in your listings which ensures that your products reach buyers as per the EDD and not after the EDD. If your products reach buyers significantly before the EDD, you potentially lose out on sales and GMV.
In case your current LSP does not provide the service suitable to the shipping method you have offered in your listings, please change to the correct shipping method using the steps mentioned below:
- Log in to "My eBay".
- Click on "Selling", next click on "Listing" tab, then click on “Business policies” on the left side menu.
- Click on “Edit” next to the shipping method – choose your shipping method
Please refer to Table 2 and Table 3 and select the correct shipping method as per the location shown in the relevant table.
As the EDD is fixed, adherence to handling time is critical; breach of handling time will not lead to auto-adjustment of delivery date that would have been visible to the buyer at the time of placing the order.
It is strongly recommended that you offer your shipping methods as accurately as possible that will not only help you to improve your performance on eBay but also increase your sales. As stated above, failure to deliver items as per the EDD could lead to increased INR claims, resulting in eBay taking action on your seller account. On the other hand, offering slower shipping methods in your listings than your actual shipping method may affect your potential buyer’s consideration to buy your items, thereby, reducing your sales.
We appreciate your patience and look forward to your co-operation as we move towards this change.
Regards,
eBay Team