Announcements

Dear Sellers,

Please be informed, due to a technical issue Shypmax services are temporarily paused.

Kindly note it might not be resolved in April. While we try to expedite the closure of it, to ensure that you don't miss handling time, we recommend you to book your orders via alternate carriers on EGS.

Kindly note - to mitigate any delays in switching between carriers, we have highlighted our Economic / Postal carrier partners Shiprocket X, Aramex and Lexship to expedite their onboarding process. In case if you experience more than 48 hours delay in account opening kindly create an “Account opening” dispute.

Regret the inconvenience caused.

Regards

Team ebay global shipping

Dear Sellers,

Please be informed, due to a technical maintenance activity Shypmax services are temporarily paused.

Kindly note it might take 3-5 working days to get it resolved. While we try to expedite the closure of it, to ensure
that you don't miss handling time, we recommend you to book your orders via alternate carriers on EGS.

To mitigate any issues in switching between carriers, please note that we have highlighted our Economic / Postal carrier partners Shiprocket X, Aramex and Lexship to fasten their onboarding process. In case if you experience more than 48 hours delay in account opening kindly create an “Account opening” dispute.

Regret the inconvenience caused.

Regards
Team ebay global shipping

Dear Sellers,

Please be informed, due to a technical maintenance activity Shypmax services are temporarily paused.

Kindly note it might take 3-5 working days to get it resolved. While we try to expedite the closure of it, to ensure that you don't miss handling time, we recommend you to book your orders via alternate carriers on EGS.

Regret the inconvenience caused.

Regards

Team ebay global shipping

Dear Seller,

 As informed by DHL team ,please be advised that DHL Webservices will be unavailable tomorrow on 7th April 2023 (Friday) from 9:00 AM to 10:00 AM.

This period of downtime is scheduled for urgent server maintenance.

We apologies for the inconvenience that this may cause.

 Regards

Team eBay Global Shipping

This mail is to inform you, effective 10th April 2023, FedEx has proposed to revise its freight charges upwards for Zones F & G. To understand the impact, we’re providing a summary of the rate increase below. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone.

Post price increase, for weight slabs less than 10 kg, Fedex will still remain economic alternative among express carriers. The updated starting freights (Including fuel & Peak surcharges) for USA is INR 1080 and for UK it is INR 968. Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC in the eBay Global shipping site.

To summarize this will affect all the shipments less than 10kg and for all countries falling in Zones F & G. Countries falling in Zone G are USA, Mexico and countries falling in F are UK, Germany, Spain, etc.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team eBay Global Shipping

On April 1, 2023, Chile’s Ministry of Finance published a decree updating certain tariff value thresholds, including the value-added tax (VAT) and customs duty de minimis value from 30USD Free on Board (FOB) to 41USDFOB. The modification follows a local requirement to periodically update tariff value thresholds that are more susceptible to inflation.   

WHAT IS CHANGING? 

General Norm CVE 2294382 updated the value of the tariff headings 00.09, 00.23, and 00.26 as required by Law 20997 which indicates that every 60 months, the value of the previously mentioned tariff headings shall be updated based on the Index of Wholesale Prices for United States. The period considered for the current update was November 1, 2017, to October 31, 2022.

As a result, tariff heading 00.23, which establishes the threshold value for de minimis shipments, increased from 30USD FOB to 41USDFOB.

The new Chile de minimis threshold value of 41USD FOB became effective April 1, 2023.

REFERENCES:

General Norm CVE 2294382 (Spanish):

https://www.diariooficial.interior.gob.cl/publicaciones/2023/04/01/43517/01/2294382.pdf

 Law 20997 (Spanish):

https://www.bcn.cl/leychile/navegar?idNorma=1100901&idParte=9779554&idVersion=2017-03-13

Dear Sellers,

Please be noted, effective March 23rd, there would be a small change in Pickup creation process of Shypmax.

From Thursday, just like Fedex, once the Shypmax shipment booking process is completed for the day - To generate a pickup, users need to create a consolidated pickup (manifest) through the “Pickup Request” tab that will be provided.

With the help of filters provided, sellers can select all the shipments against which the pickup needs to be scheduled. Before 12:00 PM, the pickup can only be scheduled for the same day. Post that i.e., after 12 PM every day the pickup can only be scheduled for the next day.

Post completion of pickup creation, you will get an option to download the manifest document from EGS platform. Kindly download the same to hand over it during the pickup.

In case of any Pickup cancellation, a Pickup History/Reschedule Tab will be provided where seller can cancel the pickup at AWB level or pickup id level or download the manifest. Once the pickup is cancelled the order will be reflecting again in “Pickup Request” tab through which sellers create another pickup request for the order.

You can go through the detail process in the attached document.ShipmentProcess/Document

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,       

Greetings from eBay Global Shipping team!

To keep you informed, the billing of the February 28th cycle could not happen during the March 13th to 17th period. However to keep the before mentioned cycles intact, we will be shifting the Feb 28th billing cycle by a week. We have uploaded the EGS invoice of February 28th cycle so that you can plan your funds accordingly. Going forward too, EGS invoice will be uploaded two days prior to the billing for your convenience.

 Kindly find the tentative timelines as to when the shipping fees will be charged to your eBay accounts.

 “Wire Transfer” for prepaid sellers will also be scheduled in line with these timelines. Request you to manage your funds accordingly.

Regret for the inconvenience caused. In case of any further queries, kindly contact eBay Global Shipping team.

 Regards,

eBay Global Shipping Team

Dear Seller,

Please be informed the CSB-V Shipping Bills for shipment booked via Shypmax will be available on the EGS portal itself once the shipment has been delivered. To retrieve your Shipping Bill from EGS, you need to go to your Shipment History. You will find a “Download Shipping Bills” option below the “Delivered” tab.

We request you to kindly download the Shipping Bills following the above steps and refrain from opening “Shipment Invoice” disputes. You may open a dispute if the Shipping Bills are not available for download, and we will be happy to assist you.

Glad we were able to address your query today. Thanks for choosing eBay Global Shipping.

 Thanks & Regards,

Team ebay global shipping

Dear Sellers,       

Greetings from eBay Global Shipping team!

To keep you informed, due to a technical issue, the billing of eBay Global Shipping fees for the cycles – February 15^th & February 28^th has been delayed. While we are working to resolve the issue, kindly find the tentative timelines as to when the shipping fees will be charged to your eBay accounts.

“Wire Transfer” for prepaid sellers will also be scheduled in line with these timelines. Request you to manage your funds accordingly.

Regret for the inconvenience caused. In case of any further queries, kindly contact eBay Global Shipping team.

Regards,

eBay Global Shipping Team

Hi Seller,

Please be informed due to the impact of Cyclone Gabrielle across multiple regions in New Zealand, there is a likely  delays in delivery of shipments to and from New Zealand in the coming days.

Regards,

Team ebay Global Shipping

Dear Sellers,

Please be informed, effective 15^th February 2023, LEXSHIP is revising its freight charges for all the countries. However, we are also pleased to inform you that they have introduced a promotional pricing for EGS users till April 30^th. As per the promotional rates the starting prices of Ship+ service for USA and UK are 307 and 329 respectively.

For your convenience, we’re providing a summary of the rate increases below. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

lease note that this will affect all the shipments that are booked through LEXSHIP.

Detailed price list and surcharges will be available shortly on https://www.ebayglobalshipping.com/tnc/Lex_Services_Tnc in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Seller,

Please be informed due to  substantial disruptions in US  due to severe winter weather. The weather has created potentially hazardous operating conditions hence kindly expect potential delays  for package deliveries across USA.

Regards

Team eBay global shipping

Dear Sellers,

Please be noted, effective January 18^th, there would be a small change in Pickup creation process of FedEx.

From Wednesday, once the FedEx shipment booking process is completed for the day - To generate a pickup, users need to create a consolidated pickup through the “Pickup Request” tab that will be provided.

With the help of filters provided, sellers can select all the shipments against which the pickup needs to be scheduled. In case of any Pickup rescheduling, a Pickup History/Reschedule Tab will be provided where seller can reschedule the pickup at AWB level or pickup id level.

You can go through the detail process in the process document.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,

As we start the new year 2023 the carrier applied rates and surcharges are expected to change. In this regard, please be informed, effective 29th January 2023, DHL Express is revising its freight charges and surcharges upwards for all the countries.

For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

Please note that this will affect all the shipments that are booked through DHL Express.

Detailed price list and surcharges will be available shortly on https://www.ebayglobalshipping.com/tnc/DHL_Services_TnC in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,

Please be informed that the technical issues with SPPD (Parcel Premium) service of Shypmax have been
resolved. You can now proceed to book shipments with the service.
Regret if any inconvenience caused. As always thanks for using eBay Global shipping.

Regards
Team ebay global shipping

Dear Sellers,

Please be informed, effective 1st January 2023, FedEx is revising its freight charges upwards for Zones F & G.

For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

Please note that this will affect all the shipments less than 10kg and are booked through FedEx, for all countries falling in Zones F & G. Countries falling in Zone G are USA, Mexico and countries falling in F are UK, Germany, Spain, etc.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,

We are pleased to inform you that Shiprocket X, one of India's leading international shipping solution for eCommerce brands & SMEs, has been launched as one of the logistics partners on our platform.

• Shiprocket X is a unique offering from Shiprocket, India’s leading eCommerce shipping & fulfillment solution, which supports your cross-border business to ship your products abroad.

• You can ship your orders faster through their international courier service “SRX Premium” which provides an end-to-end tracking with a delivery timeline of 10 to 12 working days.

• “SRX Premium” is offering most competitive freights for our sellers on EGS platform which are starting at as low as INR 291 for 50 gm weight slab to USA.

• The service offers shipment protection up to INR 5000 against the risk of shipment loss or damage.

• At present, the service is available across USA and shortly it will be expanded to other regions.

• Fashion and Silver Jewellery is also allowed through this service with no additional documentation.

• Shiprocket X requires minimum documentation with sellers needing to submit only first mile label during handover.

For the detailed price list and TnC, please click on https://www.ebayglobalshipping.com/tnc/Shiprocket_Services_TnC . You can avail their services right away with their exceptionally smooth and quick onboarding process.

For any queries, kindly contact eBay Global Shipping Team.

Regards,

Team eBay Global Shipping

Dear Sellers,

Please be noted, effective December 8^th, there is a change in pickup label generation process of Shypmax.

Going forward, during shipment booking process, Shypmax users will only be receiving international label along with shipment invoice. In place of individual pickup labels that are getting generated during shipment booking, Shypmax will be consolidating all the pickups generated for the day and will be sharing a consolidated pickup label.

This manifest / consolidated pickup label will be shared to your registered mail ids on schedule pickup day around 11 AM by Shypmax from their mail id – support@shypmax.com. Hence you are requested to be active on mails to check for first mile labels.

In case of any further queries, kindly contact Shypmax or eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,

Greetings from eBay Global Shipping Team! We are pleased to inform you that effective November 1st, UPS Express Saver services are available for EGS users in USA lane too. Please find the brief summary of their service offerings. 

1. The committed delivery timeline of service remains same at 5-10 working days
2. Standard liability coverage offered under the service is 100 USD. Additional insurance option is also available.
3. The freights offered by the UPS are starting at INR 1408 for 500 gm slab
4. In few weight slabs, freights offered by UPS are lower by 22% when compared to freights offered by existing LSPs on EGS

In parallel, UPS also has revised their pricing for existing lanes (EU and UK) and Fine Jewelry service. Even post price changes, in EU and UK lanes, for weight slabs > 10kg UPS will continue to be the most economical option among express carriers. 

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc/UPS_Services_TnC in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

Team ebay global shipping

Dear Sellers,

Please be informed, effective 10th October 2022, FedEx is revising its freight charges upwards for Zones F & G.

For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

Please note that this will affect all the shipments booked through FedEx, from October 10th for all countries falling in Zones F & G.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

Note:
      1) Countries in “Zone G” are: USA and Mexico
     2) Major countries in “Zone F” are : UK, Germany and other major EU lanes

Regards

Team ebay global shipping

Dear Sellers,

Please be informed that UPS has temporarily suspended its Fine Jewelry shipping services for Mumbai region. However, we are working with the logistics partner to make the services live again. Please note that Fashion Jewelry is still allowed through the service and Fine Jewelry is also allowed from SEZ/Seepz region.

We shall keep you updated on further developments. Till then request you to refrain from booking Fine Jewelry shipments through UPS from Mumbai location.

Appreciate your understanding and cooperation. Thanks for using eBay Global Shipping.

Regards,

Team eBay Global Shipping

Dear Sellers,

Please be informed, for LEXSHIP shipments destined to Australia, the last tracking event available for now would be “Item arrived to the destination country”. This is because they have temporarily stopped receiving delivery updates for non-registered/ registered product offering from Australia post.

Media links are attached for your reference, the same is likely to continue into the upcoming festival season 2022. We request you to kindly inform your buyers accordingly as well.

https://www.google.com/url?rct=j&sa=t&url=https://kalkinemedia.com/au/news/economy/australians-must-order-christmas-presents-now-australia-post&ct=ga&cd=CAEYAioTNzgxMTMyMjA5MjgwNDMyOTczNzIaMTNhMGE1YjhjZTAzZmM1MDpjb206ZW46VVM&usg=AOvVaw3Mrhms35Uanq2xMm_5YJff

https://www.google.com/url?rct=j&sa=t&url=https://www.dailymail.co.uk/news/article-11192481/Online-shopping-Christmas-Australia-Post-says-order-gifts-September-supply-chain.html&ct=ga&cd=CAEYASoTMjEyNTgxNjk3NzAyOTY1OTg0NjIaMTNhMGE1YjhjZTAzZmM1MDpjb206ZW46VVM&usg=AOvVaw24kxFg0Q0romugKSyRROKK

Appreciate your understanding and cooperation. We shall keep you updated on further developments. Thanks for using eBay Global Shipping.

Regards,

Team eBay Global Shipping

Dear Sellers,

We hear you! We are pleased to inform you that effective 2nd September, Shypmax has been launched as one of the logistics partners on our platform.

Shypmax is Cross-Border Logistics Platform backed by a contemporary product and premium service. At present, for EGS users, Shypmax is providing two end-end trackable services with a delivery timeline varying from 6 to 12 working days. They assure hassle free documentation for you and are IOSS complaint for all UK & EU shipments.

Shypmax Parcel Premium (SPPD):

• This service is available across USA, Europe and several other major markets.
• The freights for USA are starting at as low as INR 311 for 50 gm weight slab whereas for UK they are starting at INR 323.
• Fashion Jewelry is also allowed through this service with no additional documentation requirements.

Shypmax Parcel Pre Sort (SPPS):

• This service is a specialized shipping solution designed exclusively for loose gemstones with no additional documentation requirements.
• Shipments that weigh less than 100 gm are only allowed through this service.
• This service is only available in USA. The freights of the same are starting from INR 231 for 25 gm weight slab.

The liability coverage offered by the services is INR 1000 or invoice value whichever is lower.

For the detailed price list and TnC, please click on https://www.ebayglobalshipping.com/tnc-pricing. For any queries, contact your eBay account manager or write to ops@ebay.com.

Regards,

Team eBay Global Shipping

Dear Seller,

Please be informed that based on the announcement in Budget Speech 2022, a simplified regulatory framework to facilitate export of jewellery through eCommerce is being implemented. As per these new changes proposed, the following documents have been deemed mandatory for the export of Jewellery shipments through CSB V clearance mode. Hence, for shipments booked through UPS Express Saver Fine Jewellery service, sellers are requested to share these documents during the pickup handover.  

1. AWB label and Invoice/Invoice-cum-packing list containing product description and SKU No.
2. Photos / Color print of the export item.
3. Photos / Color print of the product package/outer covering
4. Photos / Color print of the product listing on the eCommerce platform.
5. Photos / Color print from the Online Payment Gateway Service Providers site (OPGSP) or eCommerce website evidencing payment confirmation. 

Kindly make a note of the above and adhere to the same when shipping your next jewelry order through UPS Fine Jewelry service for smoother customs clearance.  Appreciate your understanding and cooperation.

Regards,

Team EGS.

Dear Seller,
 

We acknowledge that there is significant delay in FedEx Invoice disputes resolution. We apologize for the inconvenience caused to you in this regards. This delay is due to some internal changes in the FedEx invoicing process and we are working with FedEx to resolve the issues on priority basis. We will ensure that your disputes get addressed.

Request your patience in this regard.

Regards,

Team eBay Global Shipping

Dear Sellers,

Please be informed, due to few existing technical issues, Bombino India Post service will be on hold temporarily from 21st July 2022 till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team. 

Regards
The eBay Global Shipping Team

Dear Seller,

We are pleased to inform you that discounted import tariff rates will be proactively applied to your FedEx account with eBay Global shipping. This will benefit you for shipments that are returned to origin country due to Return to Sender (RTS) and failed delivery .  

To avail the discounted rates and get a view of the discounted rates, kindly refer to the mail sent by FedEx to your registered email id or click here to fill  the form with the required details and submit. Once FedEx receives your consent, FedEx will apply the discounted import rates within 15 working days on your existing FedEx international export account.

Please contact your eBay account manager for any further clarifications

Regards,

Team eBay Global Shipping

Dear Sellers,

Please be informed, owing to ongoing disruptions in logistics space, effective 7^th July 2022 Aramex is temporarily suspending their PPX services to USA and Canada till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards 

Dear Sellers,

Effective 24th June 2022, UPS is revising its Peak/Demand Surcharges for Europe and Australia.

Hence please note that effective 24th June 2022, for shipments originated from India to Europe, the Peak/Demand surcharges have been revised upwards from Rs.25/kg to Rs.45/kg and for Australia and New Zealand from Rs.75/kg to Rs.149/kg.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

The eBay Global Shipping Team

Dear Sellers,

We are glad to inform you, LEXSHIP has extended the promotional pricing to 31^st July 2022.

LEXSHIP is launching promotional pricing for EGS users. The promotional pricing will be benefiting the shipments that are destined to USA and of weight less than 100 gm.

Please find a summary of the revised rates below:

• Please note as part of the proposed pricing -for the weight slabs greater than 200 gm, both Ship and Ship+ USA freights are increased by an average of 52%

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

Dear Sellers,

Please be informed, effective 1st Jun 2022, Aramex is revising the freight charges upwards by 10% for service type Express/PPX for countries  USA, Canada, Mexico, UK and EU lanes . Aramex has taken this step due to COVID pandemic situation and recent Russia-Ukraine crisis, which led to increased air space restriction, increased fuel prices and air lines surcharges.

Please note that this will affect all the shipments booked through Aramex, from Jun 1st, for service type Express/PPX for countries USA, Canada, Mexico, UK and EU lanes for all weight slabs.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

Dear Sellers,

Effective 26th May 2022, DHL Express is revising its Emergency Situation Surcharges (ESS) for few of their zones. As per DHL Express team, this adjustment reflects changes in market dynamics, air
capacity availability and operational restrictions imposed related to COVID-19 measures from local governments.

Hence please note that effective 26th May 2022, for shipments originated from India to both Americas and Europe, the ESS surcharges have been revised upwards from Rs.72/kg to Rs.75/kg and for Australia and New Zealand from Rs.170/kg to Rs.210/kg.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
The eBay Global Shipping Team

Dear Sellers,

Please be informed, effective 20th May 2022, FedEx is revising its freight charges upwards by 10% for all the Zones excluding the Zone F & G.

Please note that this will affect all the shipments booked through FedEx, from May 20th for all countries falling in the Zones other than Zone F & G.

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards,

Ebay global Shipping Team

Dear Seller,

Please be informed effective 5th May 2022, FedEx will charge Outside Delivery Area charges (ODA) for  Pin codes falling in Tier 1 cities in USA.

The ODA charges that will be applicable will be INR 280.For detailed list of the Tier 1 pin codes please refer to the link below

( https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC )

Please note the list of pin codes is dynamic and subject to change as per FedEx.In case of any further queries, kindly contact eBay Global Shipping Team

Regards,

eBay global shipping team

Dear Sellers,

We are glad to inform you, effective 1^st April to 31^st May 2022, LEXSHIP is launching promotional pricing for EGS users. The promotional pricing will be benefiting the shipments that are destined to USA and of weight less than 100 gm.

Please find a summary of the revised rates below:

• Please note as part of the proposed pricing -for the weight slabs greater than 200 gm, both Ship and Ship+ USA freights are increased by an average of 52%

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

Dear Sellers,

Please be informed, effective 1st April 2022, Aramex is revising all its freight charges upwards by 4%. Aramex has taken this step due to COVID pandemic situation and recent Russia-Ukraine crisis, which led to increased air space restriction, increased fuel prices and air lines surcharges.

Please note that this will affect all the shipments booked through Aramex, from April 1st, irrespective of destination country, weight slab & service type (ETP/EPP/EPX/PPX).

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact eBay Global Shipping Team.

Regards
eBay Global Shipping Team

Dear Sellers,

Greetings from eBay Global Shipping Team! We thank you for your wholehearted support for the eBay Global Shipping (“EGS”) program.

We are pleased to announce the launch of UPS Express Pvt Ltd (“UPS”), a global leader in logistics as a new logistic service provider (“LSP”) on EGS. Effective 11th March 2022, UPS shall provide “UPS Express Saver” service with a committed delivery time of 5-10 working days.

UPS Express Saver

At present, UPS Express Saver service is available only for UK and the following EU countries - Belgium, Denmark, France, Germany, Italy, Luxemburg, Netherlands, Spain, Switzerland and Vatican City. Set out below is a price comparison with other competitors:

• In UK and Germany, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 23% when compared to freight costs offered by existing LSPs on EGS.
• In the remaining countries, for shipments weighing more than 10 kg, freight costs offered by UPS are lower by an average of 20% when compared to freight costs offered by existing LSPs on EGS.

UPS’ maximum liability is 100 USD or invoice value, whichever is lower. Sellers may opt for additional insurance.

For the detailed price list and list of restricted categories, please click on https://www.ebayglobalshipping.com/tnc-pricing. For any queries, contact your eBay account manager or write to ops@ebay.com.

Regards,

Team eBay Global Shipping

Dear Sellers,

Please be informed due to the restricted availability of flights / transit connections and reduced space availability, India Post has temporarily suspended bookings under Air Parcel and Air Letter Mail services to USA till further notice.

As a result, Bombino India Post services to USA are also temporarily suspended till further notice.

In case of any further queries, kindly contact eBay Global Shipping Team.

Regards

The eBay Global Shipping Team

Dear Sellers,

Please be informed due to the ongoing disruption on account of the Russia – Ukraine conflict, there will be a considerable impact in the shipping operations of the logistic service providers (LSP) and deliveries will be affected.

The LSPs LEXSHIP, FedEx, DHL Express and Aramex have temporarily suspended their services to Russia and Ukraine

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
The eBay Global Shipping Team

Dear Sellers,

Effective 7th March 2022, FedEx is revising its Emergency Situation Surcharges (ESS) for Europe, Asia, Middle East, and Africa.

Please note for shipments originated from India to Europe, Asia, Middle East, and Africa the ESS surcharges have been revised upwards from Rs.17/kg to Rs.57/kg

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
eBay Global Shipping Team

Greetings from eBay Global Shipping Team!

Dear Sellers,

We have observed that, from January 13th, 2022, sellers who booked shipments through LEXSHIP did
not receive tracking updates and validation scans on eBay.

We are pleased to announce that, post connecting with concerned stakeholders, this issue has been
resolved. In case if you are still facing this issue, request you to raise a “Technical dispute” in Resolution Center.

Please note the transactions that are impacted due to No scan will be covered under EGS seller protection, provided they meet the eligibility criteria. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards,
Team eBay Global Shipping

Dear Sellers,

 Effective 14th February 2022, DHL Express is revising its Emergency Situation Surcharges (ESS) for
few of their zones. As per DHL Express team, this adjustment reflects changes in market dynamics, air
capacity availability and operational restrictions imposed related to COVID-19 measures from local
governments.

Hence please note that effective 14th February 2022, for shipments originated from India to both
Americas and Europe, the ESS surcharges have been revised upwards from Rs.16/kg to Rs.72/kg

For the revised pricing for the countries with revised Emergency Situation Surcharges (ESS), please click
on https://www.ebayglobalshipping.com/tnc/DHL_Services_TnC on the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
The eBay Global Shipping Team

Greetings from eBay Global Shipping team!

As we start the new year 2022 and the carrier applied rates and surcharges are expected to change, Lexship and DHL Express have made some freight revision to their services. For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

DHL Express :

• Effective 20th January 2022, DHL Express will be revising the current freight charges .Below will be the average freight increase across different countries and weight slabs.
  • In USA, the freights will increase by an average of 14%.
  • In U.K and Germany, the overall freights will increase by an average of 28%
  • In Australia, for weight slabs under 2.5 kg the freights will increase by an average of 20%
  • In Canada, the freights will increase by an average of 15%

Lexship:

• Effective 15th January 2022, Lexship has revised the current freight charges for service  SHIP and SHIP + .Below are the average freight increase across different countries and weight slabs.
  • In USA, the Ship+ rates has increased by an average of 13% but when compared to Ship Direct rates ,the prices for USA has decreased by an average of 1%.
  • Sellers who are using Ship+ service to USA are recommended to use “Ship Direct”  as it is more economical, faster and end-end trackable solution.
  • In Canada the ship+ rates has increased by 5% and Ship rates  reduced by 7%
  • In UK, the freights of Ship and Ship+ services has increased by an average of 28%
  • In Germany the ship+ rates has increased by 2% and Ship rates has increased by 6%
• G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Ship Direct

Detailed price list will be available on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

As always, Thank you for selling on eBay.

The eBay Global Shipping Team 

Greetings from eBay Global Shipping team!

As we start the new year 2022, the carrier applied rates and surcharges are expected to change and Lexship has brought some freight revision to their services. For your convenience, we’re providing a summary of these rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the increases, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

• Effective 10th January 2022, LEXSHIP has resumed their service - LEXSHIP Direct for USA. “Lexship Direct” is end-end trackable solution with a delivery time line of 8 to 12 days.
• Effective 15th January 2022, Lexship has revised the current freight charges for service  SHIP and SHIP + and below are the average freight increase across different countries and weight slabs.
  • In USA, the Ship+ rates will be increased by an average of 13% but when compared to Direct rates the prices will be actually decreased by an average of 1%.
  • Sellers who are using Ship+ service to USA are recommended to use “Lexship Direct”  as it is more economical, faster and end-end trackable solution.
  • In Canada the ship+ rates will be increased by 5% and Ship rates will be reduced by 7%
  • In UK, the freights of Ship and Ship+ services will be increased by an average of 28%
  • For Australia, Lexship is discontinuing its origin tracking Ship service and starting destination tracking Ship+ service.
  • In Gemany the ship+ rates will be increased by 2% and Ship rates will be increased by 6%
• G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Direct

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

As always, Thank you for selling on eBay.

The eBay Global Shipping Team

Dear Seller,

Following the strategic alliance between FedEx and Delhivery Limited effective December 5, 2021, FedEx will provide pick-up and delivery services for international shipments in New Delhi, Mumbai and Bengaluru, while Delhivery will provide pick-up and delivery services in all other locations across India.

As FedEx and Delhivery align and integrate their processes, eBay sellers may experience some delays in arranging pickups.

If FedEx has not picked up your item, please reschedule pickup in the following manner:

• If FedEx has not picked up your item on the scheduled pickup date, please reschedule pickup for the next day. Please note FedEx’s pickup reference number is valid only for the scheduled date. 
• On eBay Global Shipping (“EGS”), you must reschedule pickup on the same day the pickup is scheduled. For eg: If the scheduled pickup date is December 20, 2021, you may reschedule only till end of day on December 20, 2021. 
• If you don’t reschedule pick up on the same day, please cancel the AWB and generate a new AWB against the order.
• Please note that FedEx’s AWB number is only valid for a period of 9 days. After this period, if FedEx does not pick up your item, you need to cancel the AWB and rebook pickup to generate a new AWB.

EGS is working with FedEx to reduce delays in pickup. In the meantime, we appreciate your patience and understanding.

In case of any queries, please raise a dispute on EGS Resolution Center at: https://www.ebayglobalshipping.com/resolution-center-seller-interface 

Regards,

Team EGS

Dear Seller,

Greetings from eBay!
We wish to inform you that effective 3 rd  December 2021, Aramex Express has extended EPX service to the below mentioned countries with weight slab from 50 to 2000 grams.

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc/aramex_Services_TnC in the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.
Stay Safe!

Regards,
Team eBay Global Shipping

Dear eBay Global Shipping users,

We made changes to eBay Global Shipping (“EGS”) Platform Terms and Conditions. We believe that these updates help us serve all our EGS users better.

You may kindly review the updated EGS Terms and Conditions here. These changes are effective immediately for new users and from January 1, 2022, for existing users.

To continue using our EGS Services after January 1, 2022, you must agree and accept the updated EGS Terms and Conditions. If you choose not to accept the updated EGS Terms & Conditions, you shall not be able to avail EGS Services.

Thank you for your ongoing patronage.

eBay Global Shipping Team