Announcements

Increase in Emergency Situation Surcharges (ESS) by FedEx Posted Mar 02, 2022 at 2:22 PM — Copy link

Dear Sellers,

Effective 7th March 2022, FedEx is revising its Emergency Situation Surcharges (ESS) for Europe, Asia, Middle East, and Africa.

Please note for shipments originated from India to Europe, Asia, Middle East, and Africa the ESS surcharges have been revised upwards from Rs.17/kg to Rs.57/kg

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
eBay Global Shipping Team

eBay Global Shipping Updates- Impact to the Delivery Timelines Posted Feb 17, 2022 at 3:23 PM — Copy link

Dear Sellers,

Greetings from eBay Global Shipping!

This is with regards to the current situation in Canada which is also spreading to other countries. Due to the ongoing “Freedom Convoy” agitation by truckers in Canada which is further spreading to EU countries (France, Germany, Belgium & Netherlands for now) along with New Zealand & Australia, there is a high chance of impact to the B2C/ D2C package delivery timelines. Requesting you to kindly inform your consignee regarding the same to avoid account defects.

Please feel free to contact us or your eBay Account manager in case of any further queries.

Regards,
Team eBay Global Shipping

Tracking Issues of LEXSHIP shipments on eBay RESOLVED! Posted Feb 16, 2022 at 6:36 PM — Copy link

Greetings from eBay Global Shipping Team!

Dear Sellers,

We have observed that, from January 13th, 2022, sellers who booked shipments through LEXSHIP did
not receive tracking updates and validation scans on eBay.

We are pleased to announce that, post connecting with concerned stakeholders, this issue has been
resolved. In case if you are still facing this issue, request you to raise a “Technical dispute” in Resolution Center.

Please note the transactions that are impacted due to No scan will be covered under EGS seller protection, provided they meet the eligibility criteria. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards,
Team eBay Global Shipping

FedEx Express services to and from Tonga are temporarily disrupted Posted Feb 15, 2022 at 5:17 PM — Copy link

Dear Seller,

FedEx Express services to and from Tonga are temporarily disrupted, due to the severe impact of the volcanic eruption and resulting tsunami on air connectivity to the country. FedEx is not accepting any shipments to and from the country until further notice.

We regret any inconvenience this may cause.

Thanks & Regards,
Team ebay global shipping!

Increase in Emergency Situation Surcharges (ESS) by DHL Express Posted Feb 09, 2022 at 1:18 PM — Copy link

Dear Sellers,

Effective 14th February 2022, DHL Express is revising its Emergency Situation Surcharges (ESS) for
few of their zones. As per DHL Express team, this adjustment reflects changes in market dynamics, air
capacity availability and operational restrictions imposed related to COVID-19 measures from local
governments.

Hence please note that effective 14th February 2022, for shipments originated from India to both
Americas and Europe, the ESS surcharges have been revised upwards from Rs.16/kg to Rs.72/kg

For the revised pricing for the countries with revised Emergency Situation Surcharges (ESS), please click
on https://www.ebayglobalshipping.com/tnc/DHL_Services_TnC on the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards
The eBay Global Shipping Team

Price revision by DHL Express and Lexship Posted Jan 15, 2022 at 1:39 AM — Copy link

Greetings from eBay Global Shipping team!

As we start the new year 2022 and the carrier applied rates and surcharges are expected to change, Lexship and DHL Express have made some freight revision to their services. For your convenience, we’re providing a summary of the rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the rate increase, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

DHL Express :

Effective 20th January 2022, DHL Express will be revising the current freight charges .Below will be the average freight increase across different countries and weight slabs.
- In USA, the freights will increase by an average of 14%.
- In U.K and Germany, the overall freights will increase by an average of 28%
- In Australia, for weight slabs under 2.5 kg the freights will increase by an average of 20%
- In Canada, the freights will increase by an average of 15%

Lexship:

Effective 15th January 2022, Lexship has revised the current freight charges for service SHIP and SHIP + .Below are the average freight increase across different countries and weight slabs.
- In USA, the Ship+ rates has increased by an average of 13% but when compared to Ship Direct rates ,the prices for USA has decreased by an average of 1%.
- Sellers who are using Ship+ service to USA are recommended to use “Ship Direct” as it is more economical, faster and end-end trackable solution.
- In Canada the ship+ rates has increased by 5% and Ship rates reduced by 7%
- In UK, the freights of Ship and Ship+ services has increased by an average of 28%
- In Germany the ship+ rates has increased by 2% and Ship rates has increased by 6%
G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Ship Direct

Detailed price list will be available on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

As always, Thank you for selling on eBay.

The eBay Global Shipping Team

Price revision by Lexship and resumption of “LEXSHIP Direct” service in USA Posted Jan 11, 2022 at 11:01 AM — Copy link

Greetings from eBay Global Shipping team!

As we start the new year 2022, the carrier applied rates and surcharges are expected to change and Lexship has brought some freight revision to their services. For your convenience, we’re providing a summary of these rate increases below. As always, we continue to work closely with our carrier partners to provide you with the best shipping rates. While we have tried to summarize the increases, the actual change in the rate depends on the weight and zone. We encourage you to check the carrier rates to understand how these changes may impact your shipments.

Effective 10th January 2022, LEXSHIP has resumed their service - LEXSHIP Direct for USA. “Lexship Direct” is end-end trackable solution with a delivery time line of 8 to 12 days.
Effective 15th January 2022, Lexship has revised the current freight charges for service SHIP and SHIP + and below are the average freight increase across different countries and weight slabs.
- In USA, the Ship+ rates will be increased by an average of 13% but when compared to Direct rates the prices will be actually decreased by an average of 1%.
- Sellers who are using Ship+ service to USA are recommended to use “Lexship Direct” as it is more economical, faster and end-end trackable solution.
- In Canada the ship+ rates will be increased by 5% and Ship rates will be reduced by 7%
- In UK, the freights of Ship and Ship+ services will be increased by an average of 28%
- For Australia, Lexship is discontinuing its origin tracking Ship service and starting destination tracking Ship+ service.
- In Gemany the ship+ rates will be increased by 2% and Ship rates will be increased by 6%
G&J shipping solution provided by Lexship can be availed through all their three services – Ship, Ship + and Direct

Detailed price list will be available shortly on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site. In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

As always, Thank you for selling on eBay.

The eBay Global Shipping Team

Temporary delays in pickup of shipments by FedEx Posted Dec 20, 2021 at 1:48 PM — Copy link

Dear Seller,

Following the strategic alliance between FedEx and Delhivery Limited effective December 5, 2021, FedEx will provide pick-up and delivery services for international shipments in New Delhi, Mumbai and Bengaluru, while Delhivery will provide pick-up and delivery services in all other locations across India.

As FedEx and Delhivery align and integrate their processes, eBay sellers may experience some delays in arranging pickups.

If FedEx has not picked up your item, please reschedule pickup in the following manner:

If FedEx has not picked up your item on the scheduled pickup date, please reschedule pickup for the next day. Please note FedEx’s pickup reference number is valid only for the scheduled date.
On eBay Global Shipping (“EGS”), you must reschedule pickup on the same day the pickup is scheduled. For eg: If the scheduled pickup date is December 20, 2021, you may reschedule only till end of day on December 20, 2021.
If you don’t reschedule pick up on the same day, please cancel the AWB and generate a new AWB against the order.
Please note that FedEx’s AWB number is only valid for a period of 9 days. After this period, if FedEx does not pick up your item, you need to cancel the AWB and rebook pickup to generate a new AWB.

EGS is working with FedEx to reduce delays in pickup. In the meantime, we appreciate your patience and understanding.

In case of any queries, please raise a dispute on EGS Resolution Center at: https://www.ebayglobalshipping.com/resolution-center-seller-interface

Regards,

Team EGS

Aramex – Additional countries serviceable under EPX service - Effective 3 rd Dec 2021 Posted Dec 02, 2021 at 11:54 PM — Copy link

Dear Seller,

Greetings from eBay!
We wish to inform you that effective 3 rd December 2021, Aramex Express has extended EPX service to the below mentioned countries with weight slab from 50 to 2000 grams.

Countries

GERMANY

SPAIN

USA

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc/aramex_Services_TnC in the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.
Stay Safe!

Regards,
Team eBay Global Shipping

eBay Global Shipping (EGS) Terms and Conditions Update Posted Nov 30, 2021 at 10:08 PM — Copy link

Dear eBay Global Shipping users,

We made changes to eBay Global Shipping (“EGS”) Platform Terms and Conditions. We believe that these updates help us serve all our EGS users better.

You may kindly review the updated EGS Terms and Conditions here. These changes are effective immediately for new users and from January 1, 2022, for existing users.

To continue using our EGS Services after January 1, 2022, you must agree and accept the updated EGS Terms and Conditions. If you choose not to accept the updated EGS Terms & Conditions, you shall not be able to avail EGS Services.

Thank you for your ongoing patronage.

eBay Global Shipping Team

LSP DHL ecommerce is blocked Posted Nov 24, 2021 at 10:34 AM — Copy link

Dear Seller,

Please be informed , with reference to the EGS announcement dated 13th Oct ’21 , effective 24th November ’21 DHL Ecommerce has blocked the option for shipment booking .

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

cs-ecom.in@dhl.com , alternatively ops@ebay.com

Shipping solution for Gems & Jewelry by LEXSHIP Posted Nov 16, 2021 at 5:08 PM — Copy link

Dear Sellers,

Greetings from eBay!

We are glad to inform you that Lexship is providing its shipping services to eBay sellers for their gems and jewelry products through eBay Global Shipping (“EGS”) platform.

How does it work?

You can now book your shipment of gems and jewelry items using any of the Lexship shipping services (i.e., Ship or Ship+) with no additional documentation requirement. Moreover, Lexship will facilitate sellers for the appraisal process for valuation of the item at no additional cost wherever such appraisal is required by the competent authorities.

Things to be followed by sellers:

Item value: Seller must ensure that value of the item on the invoice and airwaybill of the shipment must match the value of its corresponding eBay transaction order/proof of sale.

· Item quantity: Seller must specify the exact quantity of the item(s) in the invoice. In case of loose gems, stones, beads, please provide the exact number of gems, stones, beads packed in the shipment.

· Items description: The invoice must contain complete line-item description with the accurate HSN code.

Please note, your packages with inaccurate descriptions or incorrect value and quantity of items shall not be cleared by customs.

Do sellers need to provide valuation certificates?

No, Lexship will provide you this at zero cost as and when competent authorities require your product to be appraised. To ensure that there is accurate valuation, Lexship will collect your eBay transaction order receipts (i.e., proof of sale). Once Lexship receives the order, its operations team will connect with sellers on call. Sellers must share the corresponding eBay transaction order receipt by email to customerservice@lexship.com with the following subject line “EGS G&J Order – AWB XXXXXXXXXX”.

Is there any consignment value limit for such orders?

Yes, the consignment values of such orders must be in accordance with Duty De Minimis value of destination countries. Please find the limits of some of the countries accordingly:

Country / Region	Currency
USA	800 USD
UK	135 GBP
EU zone	150 EUR
Australia	1000 AUD

For example, in case of USA, you can combine multiple orders such that the total consignment value is less than 800 USD. Please note for EU and UK, combining multiple orders is not allowed on EGS due to latest IOSS-VAT reforms.

Eligible product categories for such Lexship services:

All jewelry items which satisfy the above consignment limit may be shipped through the aforesaid Lexship services.

Lexship SLAs and liability coverage in case the item is lost:

Service Type	Ship +	Ship
Transit time (in working days)	15 - 17 days	17 - 19 days
Is acceptance scan available?	Yes	Yes
Is delivery scan guaranteed?	Yes	Not Available (last tracking event = “arrived at destination country”)
Standard liability available?	Yes	No
Maximum liability covered	USD 40	Not Available

At present liability coverage is as per the values mentioned in the above table. Currently, no insurance is provided by Lexship to cover total product value.

Regards,

Team eBay Global Shipping

Important announcement regarding Logistic Service provider DHL eCommerce. Posted Oct 13, 2021 at 9:35 PM — Copy link

Dear Seller,

Please be informed DHL eCommerce will be discontinuing their deferred non-time definite international cross-border products in India with effect from 30th November 2021.

This decision will impact all DHL eCommerce’s deferred non-time definite international cross-border services mentioned below:

DHL Packet International Standard - PKD
DHL Packet Plus International Standard - PPS
Parcel International Direct – PLT

Last day for the pickups of these services by DHL eCommerce Solutions would be 27th November 2021.

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

cs-ecom.in@dhl.com , alternatively ops@ebay.com

Regards,

Team eBay Global Shipping

Maintenance Activity eBay Global Shipping Posted Oct 08, 2021 at 3:41 PM — Copy link

Dear Seller,

We will be performing a scheduled maintenance on 8th October ’21 from 10.30 pm to 1.30 am.

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

Regards,

eBay Global Shipping

Check your Shipping Invoice & AWB Posted Oct 06, 2021 at 10:51 AM — Copy link

Dear Sellers,

EGS Platform is now live with the upgraded version with several changes. Hence, we recommend you to cross check your AWB & Shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

Regards,

eBay Global shipping Team

Maintenance activity eBay Global Shipping Posted Oct 05, 2021 at 11:08 AM — Copy link

Dear Seller,

We will be performing a scheduled maintenance and system upgrade on 5^th October ’21 from 6 pm to 11 pm.

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

Regards,

eBay Global Shipping

Launch of Bombino India Post Service under eBay Global Shipping Posted Sep 23, 2021 at 5:43 PM — Copy link

Dear Seller,

Greetings from eBay!

We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

We are pleased to launch the Bombino India Post Service under EGS effective 3rd September 2021
How will this work?
Bombino will provide pickup service under EGS and handover your items to India Post for delivery to destination country.
Features of Bombino India Post:
    • Pickup from seller facility – within 2 working days in Mumbai, Delhi, Jaipur and Surat.
        ◦ Please note, at present, service is available only in areas where Bombino has pickup service. You can check whether your pin-code is serviceable on https://www.ebayglobalshipping.com/tnc-pricing.
    • Handover to India post – within 24 hours of pick up in Mumbai and 48 hours of pick up in Delhi, Jaipur and Surat
    • Tracking visibility – same as the tracking visibility of India Post’s registered post service
    • Bombino Express’ liability in case of loss/damage is limited to INR 1500 or Freight value (whichever is lower)
    • Transit time between pick up till delivery – 15 to 20 working days
    • Item can only be shipped through CSB-V mode
    • Prohibited/restricted goods cannot be shipped via CSB-V mode

    • To book your shipment via this service please recharge to add the required balance in your prepaid EGS account.
    • Please note all existing Bombino Users need to reapply for Bombino Express.
How will this service benefit you?
    • Automatic AWB upload on eBay
    • Download pre-filled documents required by India Post (Postal Bill of Export 1 and invoice) for booking a shipment
    • No need for minimum number of items to book pickup
    • After pickup, you will receive validation scan for Bombino’s AWB on eBay
    • Save time and manpower through Bombino’s pickup service
For the detailed price list and list of restricted categories, please check on

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.

Regards,
Team eBay Global Shipping

Maintenance activity eBay Global Shipping Posted Sep 09, 2021 at 5:43 PM — Copy link

Dear Seller,

eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.

Regards,

Team eBay Global Shipping

Holiday Notification Posted Sep 09, 2021 at 3:34 PM — Copy link

Launch of Bombino India Post Service under eBay Global Shipping Posted Sep 03, 2021 at 4:43 PM — Copy link

Dear Seller,

Greetings from eBay!

We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.

Regards,
Team eBay Global Shipping

LEXSHIP Direct Service resumed for USA Posted Aug 24, 2021 at 6:55 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 24th August 2021, LEXSHIP has resumed their service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.

Regards,
Team eBay Global Shipping

eBay Global Shipping Update - For sellers who are using FedEx packaging under EGS Posted Aug 10, 2021 at 4:20 PM — Copy link

Dear Sellers,

Greetings from team eBay!

Note: eBay Global Shipping platform is on maintenance from 11:15 pm to 12:15 PM on 10th August 2021.

This notification is with regards to the shipments booked via FedEx under eBay Global Shipping.

Please note that the FedEx packaging charges will be applicable if you are using FedEx packaging for shipments booked via FedEx through eBay Global Shipping.

Click the link to know details of FedEx packaging rates.: https://www.ebayglobalshipping.com/tnc-pricing

In order to avoid additional charges, we recommend you use your own packaging.

Regards,

eBay Global Shipping

Reduction in Freight rates by LEXSHIP in SHIP + service effective 5^th August 2021 Posted Aug 04, 2021 at 12:42 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that LEXSHIP has reduced the Freight rates for the SHIP+ service in 15 countries effective from 5^th August 2021.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

Reduction in Freight rates for specific countries in DHL Packet Plus Standard service effective for the period 3^rd August to 3^rd November 2021 Posted Aug 02, 2021 at 3:13 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that DHL eCommerce has revised the Freight rates for 5 Countries in DHL Packet Plus Standard service effective for the period 3rd August to 3rd November 2021

Country	Avg Reduction in Price (%)
UK	40
Germany	35
France	30
Italy	20
Spain	35

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

Shipping Invoice Posted Jul 22, 2021 at 7:17 PM — Copy link

Dear Sellers,

EGS Platform is now live with changes in the shipping invoice format to accommodate requirements related to EU VAT regulations. Hence, we recommend you cross check your shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

Regards,

eBay Global shipping Team

Important update: Changes in European Union VAT rules w.e.f 1^st July 2021 Posted Jul 22, 2021 at 1:03 PM — Copy link

Dear Seller,

Greetings from eBay!

This is in reference with our AB post dated 10 th September 2020 wherein we had communicated about the changes to VAT import regulations for the UK and EU in 2021.

Further, note that for eBay orders placed after 1 July 2021, where eBay has collected import VAT on your shipment into the EU (up to a consignment value of €150), eBay’s IOSS (Import One-Stop Shop) number will be available.

To offer you a smooth shipping experience, eBay Global Shipping (“EGS”) will pass on eBay’s IOSS number for shipments to EU electronically to the selected logistic service provider for consignments up to a value of €150 with effect from 22 nd July 2021.

It is important that you follow the below mentioned Do’s and Don’ts while booking shipments to EU and UK on EGS.

Do’s:

Ensure correct value of goods in the invoice: The value of the goods on the invoice and airwaybill (“AWB”) must match the value of your eBay transaction order.
Proof of Purchase: Send the copy of your eBay transaction order/proof of purchase with your shipment to the logistic service provider.
Description of Goods: Ensure that the item description in the AWB and invoice is simple and precise so that custom authorities are able to identify the goods.

Don’ts:

Multiple orders under one AWB: The consolidation of multiple orders under one AWB will not be accepted.
Multiple line items under one order: Orders with more than one line item cannot be split and booked under more than one AWB.
Prohibited/Restricted goods: All goods falling under prohibited category are excluded from IOSS number arrangement. eBay will not collect import VAT on such goods and therefore, do not share the IOSS number for such goods.
B2C Shipment: The shipment should be a B2C shipment (i.e. you are selling products to end consumers).

For any further clarification please reach out to the eBay global shipping team.

Regards,
Team eBay Global Shipping

URGENT ACTION NEEDED: Mandatory fields to be updated on ICEGATE and EGS Platform Posted Jul 19, 2021 at 11:25 AM — Copy link

Dear Seller,

As you are aware that Central Board of Indirect Taxes and Customs vide its notification dated February 27, 2019 has made the Authorized Dealer (“AD”) code mandatory for shipping through Courier Shipping Bill (“CSB”) -V. There have been further regulatory changes in Express Cargo Clearance System for exporting shipments via CSB-V through courier mode.

Per the aforesaid notification, exporters/sellers are expected to register/update their AD code and bank account number (used for foreign remittances) under their accounts (“ICEGATE accounts”) on www.icegate.gov.in.

We therefore, request you to complete the following two activities at the earliest for smooth processing of your shipments:

Register/update your AD code and bank account number (used in foreign remittances) in your ICEGATE accounts. Click here to access an advisory for Authorized Dealer Code Bank Account Registration on ICEGATE.
Update your AD code and AD code document on eBay Global Shipping (“EGS”) platform www.ebayglobalshipping.com . Please note that your AD code on EGS platform must match with the AD code updated on ICEGATE.

We recommend you keep the below pointers in mind while you update your AD code on ICEGATE:

Register your AD codes at all ports in India (eg. DEL, BLR, BOM, MAA, AMD), since your shipments may be routed via any port basis logistic service provider’s preference.
Only 1 (one) AD code can be registered at each clearance port. However, the same AD code can be registered at multiple ports.
Customs turnaround time for approval of registration is minimum 48 working hours.

In case of any further clarifications, please reach out to your account manager or EGS team.

Regards,

Team eBay Global Shipping

Compliance requirements for Shipments moving to EU and UK via DHL Express Posted Jul 05, 2021 at 12:00 PM — Copy link

Dear Seller,

Greetings from eBay!

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

Kindly note the following guidelines from DHL Express especially for consignments headed to EU & UK:

Ensure correct value of goods in the invoice: Your invoice must have the correct value of goods. The value of the goods on the invoice and airwaybill must be the same as per your eBay transaction order.
Proof of Purchase: Please send copy of your eBay transaction order/Proof of Purchase (“POP”) with your shipment.
Upload the POP: Please ensure the POP is uploaded on the DHL URL: https ://dhl-ecom.com/3c/signin.aspx.
Failure to upload POP: If you fail upload the POP, there may be a delay in delivery or return by DHL Express.

Please reach out to DHL Express contact Mr. Manmeet Dhillon, email id :manmeet.dhillon2@dhl.com and Mobile: +91 0 7506670145 for your username and password for login to the DHL URL.

For any further clarification please reach out to the eBay global shipping team.

Thanks & Regards,

Team eBay Global Shipping

Compliance requirements for Shipments moving to EU and UK via DHL Express Posted Jun 26, 2021 at 1:09 AM — Copy link

Dear Seller,

Greetings from eBay!

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.

Complete line items description with correct HSN code - The invoice must contain complete line items description along with the correct HSN code.

Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. DHL Express requires you to send copy of your eBay transaction order with your shipment for smooth custom clearance.

Packages with inaccurate descriptions or incorrect value of goods may delay custom clearance process and attract fines by the relevant customs authorities. It is likely that the shipments may be refused/returned to originating country at shipper’s cost by the logistic carrier.

You are requested to follow the requisite compliance strictly while shipping to destination countries (including UK and EU) to ensure that your shipments are delivered quickly and enable a smooth shipping experience.

You may reach out to your Account Manager for your query/clarification, if any.

Thanks & Regards

Team eBay Global Shipping

Restriction lifted for >30 kg parcels for USA in DHL Express Posted Jun 08, 2021 at 5:36 PM — Copy link

Dear Sellers,

Please be informed , DHL Express has removed the restriction on the weight limit of 30 kg per piece (actual scale weight) for shipments originating from and destined to the USA, effective 8^th June 2021.

Regards,

eBay global shipping

DHL Express Shipments >30 kg for US Posted May 28, 2021 at 12:16 PM — Copy link

Dear Sellers,

Please be informed , DHL Express will implement a temporary weight limit restriction of 30 kg per piece (actual scale weight) for shipments only originating from and destined to the USA, effective Friday 28th of May, 2021. This means that from this date, DHL Express will not pick up any pieces over 30 kg in actual scale weight with origin or destination USA.

This suspension will apply until further notice.

Regards,

eBay global shipping

Revision in the FedEx Express Emergency Situation Surcharge Posted May 25, 2021 at 12:22 PM — Copy link

Dear Seller,

Please note effective 26th May 2021 , FedEx will be increasing the Emergency Situation Surcharge for Zone E . The surcharge will be INR 75 per half kg for parcels with weight up to half kg and INR 150 per kg for parcels with weight 1kg and above.

The surcharge applicable will be visible to you at the time of booking the shipment via FedEx .

Thanks,

eBay Global Shipping Team

Aramex launches their Postal Service on eBay Global Shipping- Effective 6^th May 2021 Posted May 06, 2021 at 11:45 AM — Copy link

Dear Seller,

Greetings from eBay!

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

We are pleased to inform you that effective 6th May 2021, Aramex is launching their New Postal service under eBay Global Shipping

Service type for the postal service:

Ecommerce Plus Postal: EPP
Ecommerce Tracked Postal: ETP

Benefits:

Ecommerce Plus Postal: EPP	Ecommerce Tracked Postal: ETP
Fully Tracked	Fully Tracked
Small Packet Service	Small Packet Service
Max weight up to 2 kg	Max weight up to 2 kg
SLA 15-17 days	SLA 15-17 days
POD (Proof of Delivery)

For the detailed price list & further details on restricted categories, please check the TnC page - https://www.ebayglobalshipping.com/tnc

For any queries or clarification, feel free to write to us or contact your eBay account support.

Regards,

Team eBay Global Shipping

Maintenance activity eBay Global Shipping Posted May 06, 2021 at 10:47 AM — Copy link

Dear Seller,

eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.

Regards,

Team eBay Global Shipping

DHL eCom - Price revision in the Parcel Direct Service for Country Canada- Effective 4^th May 2021 Posted May 03, 2021 at 11:07 AM — Copy link

Dear Seller,

Greetings from eBay!

We wish to inform you that effective 4^th May 2021, DHL eCommerce will raise the current freight charges by 10% for the service: DHL Parcel Direct (PLT) for the Country Canada applicable on eBay Global Shipping .

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Stay Safe!

Regards,
Team eBay Global Shipping

Compliance requirements for Shipments moving to EU and UK via DHL Express Posted Apr 20, 2021 at 8:59 PM — Copy link

Dear “Seller”,

Greetings from eBay!

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.
Complete line items goods description with correct HSN code - The invoice must contain complete line items goods description along with the correct HSN code.
Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. We recommend to send copy of your eBay transaction order with your shipment for smooth custom clearance.

You may reach out to your Account Manager for your query/clarification, if any.

Thanks & Regards

eBay INCBT Team

LEXSHIP Direct for USA Posted Mar 09, 2021 at 12:06 AM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 9th March 2021, LEXSHIP has introduced an additional service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, please check the TnC page.

Regards,
Team eBay Global Shipping

LEXHShip - revised UK rates for SHIP Posted Feb 26, 2021 at 6:19 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 24th February 2021, LEXSHIP has revised the rates for UK in SHIP service with an Average reduction of 20%

For the detailed price list, please check the TnC page

Regards,
Team eBay Global Shipping

eBay Global Shipping - Ship Smarter With Bulk Shipments!!! Posted Feb 22, 2021 at 11:35 AM — Copy link

Dear Seller

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. Effective 15^th January 2020, the bulk booking feature has gone live on the ebay Global Shipping portal. This feature will enable you to have a smooth experience while shipping all your bulk orders.

What is Bulk Booking-

Bulk booking feature can be used if you have multiple shipments to book. Through this feature, you can book multiple shipments at one go. The bulk shipment feature will allow you to save time and the hassle of booking shipments manually by entering package details in one by one.

How does it work?

The bulk shipping tool will automatically download your sold orders in a CSV file. You can then enter the required details in the file which you have downloaded (For e.g. parcel dimensions, logistic partner) and upload your orders by clicking on the “upload orders” button. Once the orders are uploaded, you can select the item you wish to book by simply clicking on the book shipment button.

Note- Kindly enter all the details in the CSV file. In case any field is left blank, you will receive an error post uploading the CSV file and the details then will have to be re-entered.

Benefits of Bulk booking-

Your time is precious, so it is far more efficient to upload all of your orders in one go rather than manually booking the orders one by one.
Quick and easy capture of all your orders in a CSV template.

PFB link for the detailed process of Bulk Booking-

https://www.ebayglobalshipping.com/howto/bulk-shipment-booking-process

For any queries or clarification, feel free to write to us or contact your eBay account support.

Thanks & Regards,

Team eBay Global Shipping

Aramex revised price list - Effective 19^th February 2021 Posted Feb 18, 2021 at 10:25 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 19th February 2021, Aramex has revised the rates for Middle East countries in the Express service.

Country	Average Reduction in Price (%)
Israel	40
Rest of the middle east	15

Aramex has also introduced an additional service “ EPX” which is a deferred service with an estimated delivery of 7 to 10 working days.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

Announcement Posted Jan 21, 2021 at 5:57 PM — Copy link

Dear Seller,

We’re committed to resolving your queries and may reply to your email within two (2) working days. In case your concerns/queries require an internal enquiry, we’ll keep you updated on the progress.

Our system prioritizes the emails in the order as they are received. Your multiple emails on the same issue may slow down our response. For instant answers to your queries, request you to follow the below steps:

1. Kindly raise a ticket on the eBay Global Shipping Resolution Centre.

2. In case you have already raised a ticket on the eBay Global Shipping Resolution Centre, you may kindly email to ops@ebay.com mentioning the dispute ID in subject line of your email.

3.For Disputes raised and which needs to be escalated please use the option to escalate against the dispute in the resolution center

We appreciate your patience and continued support.

Regards,

eBay Global shipping Team

Price Revision, Defects / Metrics protection Offered and CSB V mode of shipping Posted Nov 24, 2020 at 12:29 PM — Copy link

Dear Seller,

Greetings from eBay!

Note: Price Revision effective January 11th,2021 for DHL Ecommerce.

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program.

We wish to inform you regarding the price revision effective January 11th, 2021 for the Logistic Service Provider DHL eCommerce

For a detailed revised price list, click on the T&C page in the eBay Global Shipping
Site: https://www.ebayglobalshipping.com/tnc-pricing

For any queries or clarification, feel free to write to us or contact your eBay account support.

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Note: Defects / Metrics protection Offered and CSB V mode of shipping on EGS

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

For a hassle free experience in shipping with FedEx, please ensure you upload the below mentioned documents on the eBay Global shipping portal and share the same on email with the FedEx SPOC anup.srivastava@fedex.com for approval.

IEC document (to be shared on mail)
FedEx SLI Upload (all mandatory columns to be filled in)
LUT
AD code on bank Letter head
GSTIN certificate (to be shared on mail)

In case of incomplete information, the shipments could be returned to you and also charges could be levied on the same.

Applicable charges –

1) Penalty levied by Origin customs

2) Custodian Warehouse charges if held in Origin customs

Hence, requesting you to kindly share all the mandatory details/information that is required for smooth clearance of your shipment. Please ignore in case you have uploaded all the correct documents.

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1. Defects / Metrics protection Offered

We are pleased to inform you that effective 1^st November’2020, sellers will be pro-actively protected for shipments sent via eBay Global Shipping between 1^st November’2020 and 30^th April’2021 if the item is shipped within handling time.

Additional benefits offered apart from the current benefits –

Defects / Metrics protection which includes -

Late Shipment Rate (Seller Standard)
Open INR (Service Metrics)
Negative/Neutral Feedback

In case of any further queries, kindly contact your eBay Account Manager or the eBay Global Shipping Team.

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2. CSB V mode of shipping on EGS

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.

Effective 26th November 2020, CSB V will be the shipping mode on eBay global shipping and CSB IV /Regular option of booking shipments will not be available .

For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal.

LUT /Bond /GSTIN Invoice
AD Code no to be updated in the User profile page
AD Code letter from your bank
IEC
SLI (CSB V requirement when shipping via FedEx)

For the LSP FedEx , it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 25th November, 2020

Kindly see the screenshots for your reference.

Please ignore in case you have already updated the required information.

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

Stay Safe!

Regards,

Team eBay Global Shipping

Reminder for CSB V Compliance Requirement Posted Nov 19, 2020 at 11:29 AM — Copy link

Dear Seller,

Greetings from eBay!

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode. For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal.

LUT /Bond /GSTIN Invoice
AD Code no to be updated in the User profile page
AD Code letter from your bank
IEC
SLI (CSB V requirement when shipping via FedEx)

For the LSP FedEx, it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 24th November, 2020.

Kindly see the screenshots for your reference.

Please ignore in case you have already updated the required information.

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

CSB V Compliance Requirement Posted Oct 23, 2020 at 2:30 PM — Copy link

Dear Seller,

Greetings from eBay!

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

LUT /Bond /GSTIN Invoice
AD Code no to be updated in the User profile page
AD Code letter from you bank
IEC
SLI (CSB V requirement when shipping via FedEx )

Please update your AD Code and LUT, if applicable, in your user profile on www.eBayglobalshipping.com by 30th October, 2020 failing which you shall not be able to book your shipments through EGS facility. Kindly see the screenshots for your reference.

Step 1: AD Code, IEC & LUT update:

Step 2: AD Code letter from your bank upload:

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

Maintenance activity eBay Global Shipping Posted Oct 21, 2020 at 1:49 PM — Copy link

Dear Seller,

eBay Global Shipping platform will be on maintenance from 09:00 PM to 12:00 AM on 21th October 2020.

Regrads,

Team eBay Global Shipping

CSB V Compliance Requirement Posted Oct 17, 2020 at 10:34 AM — Copy link

Dear Seller,

Greetings from eBay!

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

LUT /Bond /GSTIN Invoice
AD Code with AD Code letter from you bank
IEC

Step 1: AD Code, IEC & LUT update:

Step 2: AD Code letter from your bank upload:

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

DHL express Posted Oct 07, 2020 at 12:21 PM — Copy link

Dear Seller,

Please note DHL express has extended the limit of shipping via CSB V up to maximum of INR 500000.

Regards,

eBay Global Shipping

Maintenance activity eBay Global Shipping Posted Oct 05, 2020 at 11:53 AM — Copy link

Dear Seller,

eBay Global Shipping platform will be on maintenance from 09:30 PM to 12:00 AM on 05th Octomber 2020.

Regards,

Team eBay Global Shipping

DHL eCom revised price list - Effective 1^st October 2020 Posted Sep 30, 2020 at 11:57 PM — Copy link

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 1 st October 2020, a price reduction by an average
12% for the DHL eCommerce service: DHL Parcel Direct (PLT) for the Countries UK, Australia
and Canada will be applicable on eBay Global Shipping .

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Stay Safe!

Regards,
Team eBay Global Shipping

Important instructions for DHL eCommerce activation Posted Sep 16, 2020 at 3:11 PM — Copy link

Dear Seller,

As per the customs notification “Public notice no. 24/2020 issued, vide C No. VIII (12)/ACE/Tech/PN/06/2020-21 dated 29.07.2020” ECCS is live in Delhi port for CSB V & IV from August 2020.

To ensure activation of your DHL eCommerce account and seamless clearance of your export shipments, we request you to submit the following details in soft copy to the DHL ecommerce Account manager , with the EGS team in CC .

For activation via CSB V , seller has to submit

1.LUT /Bond or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2 AD Code

For activation via CSB IV , seller has to submit

1. LUT /Bond or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2. AD code is not mandatory ( However we strongly recommend to have AD code handy for CSB IV shipments incase if its required in future as per regulatory guideline)

If the above details are not shared with the LSP, you could see an error while booking your shipments.

For Shipments booked via CSB IV please note :

GST Invoice needs to be submitted with every shipment booked along with the AWB to DHL eCommerce .
GST invoice should be stamped and signed .
GST invoice will be available for download via an email from DHL eCommerce with the handover information.

In case of any clarifications please contact your DHL Ecommerce account manager or the EGS team

Regards,

eBay Global Shipping team