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LSP DHL ecommerce is blocked Posted

Dear Seller,

 

Please be informed , with reference to the EGS announcement dated 13th Oct ’21 , effective 24th November ’21 DHL Ecommerce has blocked the option for shipment booking .

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

  cs-ecom.in@dhl.com , alternatively ops@ebay.com

Shipping solution for Gems & Jewelry by LEXSHIP Posted

Dear Sellers,

 

Greetings from eBay!

 

We are glad to inform you that Lexship is providing its shipping services to eBay sellers for their gems and jewelry products through eBay Global Shipping (“EGS”) platform.

 

How does it work?

 

You can now book your shipment of gems and jewelry items using any of the Lexship shipping services (i.e., Ship or Ship+) with no additional documentation requirement. Moreover, Lexship will facilitate sellers for the appraisal process for valuation of the item at no additional cost wherever such appraisal is required by the competent authorities.

 

Things to be followed by sellers:

 

  • Item value: Seller must ensure that value of the item on the invoice and airwaybill of the shipment must match the value of its corresponding eBay transaction order/proof of sale.

·         Item quantity: Seller must specify the exact quantity of the item(s) in the invoice. In case of loose gems, stones, beads, please provide the exact number of gems, stones, beads packed in the shipment.

·         Items description: The invoice must contain complete line-item description with the accurate HSN code.

Please note, your packages with inaccurate descriptions or incorrect value and quantity of items shall not be cleared by customs.

 

 

Do sellers need to provide valuation certificates?

 

No, Lexship will provide you this at zero cost as and when competent authorities require your product to be appraised. To ensure that there is accurate valuation, Lexship will collect your eBay transaction order receipts (i.e., proof of sale). Once Lexship receives the order, its operations team will connect with sellers on call. Sellers must share the corresponding eBay transaction order receipt by email to customerservice@lexship.com with the following subject line “EGS G&J Order – AWB XXXXXXXXXX”.

 

Is there any consignment value limit for such orders?

 

Yes, the consignment values of such orders must be in accordance with Duty De Minimis value of destination countries. Please find the limits of some of the countries accordingly:

 

Country / Region

Currency

USA

800 USD

UK

135 GBP

EU zone

150 EUR

Australia

1000 AUD

 

For example, in case of USA, you can combine multiple orders such that the total consignment value is less than 800 USD. Please note for EU and UK, combining multiple orders is not allowed on EGS due to latest IOSS-VAT reforms.

 

Eligible product categories for such Lexship services:

 

All jewelry items which satisfy the above consignment limit may be shipped through the aforesaid Lexship services.

 

Lexship SLAs and liability coverage in case the item is lost:

 

Service Type

Ship +

Ship

Transit time (in working days)

15 - 17 days

17 - 19 days

Is acceptance scan available?

Yes

Yes

Is delivery scan guaranteed?

Yes

Not Available (last tracking event = “arrived at destination country”)

Standard liability available?

Yes

No

Maximum liability covered

USD 40

Not Available

 

At present liability coverage is as per the values mentioned in the above table. Currently, no insurance is provided by Lexship to cover total product value.

 

 

Regards,

Team eBay Global Shipping

 

Important announcement regarding Logistic Service provider DHL eCommerce. Posted

Dear Seller,

 

Please be informed DHL eCommerce will be discontinuing their deferred non-time definite international cross-border products in India with effect from 30th November 2021. 

This decision will impact all DHL eCommerce’s deferred non-time definite international cross-border services mentioned below:

  • DHL Packet International Standard - PKD
  • DHL Packet Plus International Standard - PPS
  • Parcel International Direct – PLT

 

Last day for the pickups of these services by DHL eCommerce Solutions would be 27th November 2021.

If you have any specific inquiries pertaining to your pickups or deliveries, please contact

  cs-ecom.in@dhl.com , alternatively ops@ebay.com

 

Regards,

Team eBay Global Shipping

Maintenance Activity eBay Global Shipping Posted

Dear Seller,

 

We will be performing a scheduled maintenance  on 8th October ’21 from 10.30 pm to 1.30 am.

 

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

 

Regards,

eBay Global Shipping

Check your Shipping Invoice & AWB Posted

Dear Sellers,

 

EGS Platform is now live with the upgraded version with several changes. Hence, we recommend you to  cross check your AWB & Shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

 

Regards,

eBay Global shipping Team

Maintenance activity eBay Global Shipping Posted

Dear Seller,

 

We will be performing a scheduled maintenance and system upgrade on 5th October ’21 from 6 pm to 11 pm.

 

All operations around the platform including shipment bookings will resume immediately after the maintenance window.

 

Regards,

eBay Global Shipping

Launch of Bombino India Post Service under eBay Global Shipping Posted

Dear Seller,

Greetings from eBay!
 
We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

We are pleased to launch the Bombino India Post Service under EGS effective 3rd September 2021
How will this work?
Bombino will provide pickup service under EGS and handover your items to India Post for delivery to destination country.
Features of Bombino India Post:
    • Pickup from seller facility – within 2 working days in Mumbai, Delhi, Jaipur and Surat.
        ◦ Please note, at present, service is available only in areas where Bombino has pickup service. You can check whether your pin-code is serviceable on https://www.ebayglobalshipping.com/tnc-pricing.  
    • Handover to India post – within 24 hours of pick up in Mumbai and 48 hours of pick up in Delhi, Jaipur and Surat
    • Tracking visibility – same as the tracking visibility of India Post’s registered post service
    • Bombino Express’ liability in case of loss/damage is limited to INR 1500 or Freight value (whichever is lower)
    • Transit time between pick up till delivery – 15 to 20 working days
    • Item can only be shipped through CSB-V mode
    • Prohibited/restricted goods cannot be shipped via CSB-V mode

    • To book your shipment via this service please recharge to add the required balance in your prepaid EGS account.
    • Please note all existing Bombino Users need to reapply for Bombino Express.
How will this service benefit you?
    • Automatic AWB upload on eBay
    • Download pre-filled documents required by India Post (Postal Bill of Export 1 and invoice) for booking a shipment
    • No need for minimum number of items to book pickup
    • After pickup, you will receive validation scan for Bombino’s AWB on eBay  
    • Save time and manpower through Bombino’s pickup service
For the detailed price list and list of restricted categories, please check on

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.
 
Regards,
Team eBay Global Shipping

 

Maintenance activity eBay Global Shipping Posted

Dear Seller,


eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.


Regards,

Team eBay Global Shipping

Holiday Notification Posted
Launch of Bombino India Post Service under eBay Global Shipping Posted

Dear Seller,

Greetings from eBay!
 
We thank you for your wholehearted support to the eBay Global Shipping (“EGS”) program.

We are pleased to launch the Bombino India Post Service under EGS effective 3rd September 2021
How will this work?
Bombino will provide pickup service under EGS and handover your items to India Post for delivery to destination country.
Features of Bombino India Post:
    • Pickup from seller facility – within 2 working days in Mumbai, Delhi, Jaipur and Surat.
        ◦ Please note, at present, service is available only in areas where Bombino has pickup service. You can check whether your pin-code is serviceable on https://www.ebayglobalshipping.com/tnc-pricing.  
    • Handover to India post – within 24 hours of pick up in Mumbai and 48 hours of pick up in Delhi, Jaipur and Surat
    • Tracking visibility – same as the tracking visibility of India Post’s registered post service
    • Bombino Express’ liability in case of loss/damage is limited to INR 1500 or Freight value (whichever is lower)
    • Transit time between pick up till delivery – 15 to 20 working days
    • Item can only be shipped through CSB-V mode
    • Prohibited/restricted goods cannot be shipped via CSB-V mode

    • To book your shipment via this service please recharge to add the required balance in your prepaid EGS account.
    • Please note all existing Bombino Users need to reapply for Bombino Express.
How will this service benefit you?
    • Automatic AWB upload on eBay
    • Download pre-filled documents required by India Post (Postal Bill of Export 1 and invoice) for booking a shipment
    • No need for minimum number of items to book pickup
    • After pickup, you will receive validation scan for Bombino’s AWB on eBay  
    • Save time and manpower through Bombino’s pickup service
For the detailed price list and list of restricted categories, please check on

https://www.ebayglobalshipping.com/tnc-pricing
For any queries, contact your eBay account manager or write to ops@ebay.com.
 
Regards,
Team eBay Global Shipping

 

LEXSHIP Direct Service resumed for USA Posted

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 24th August 2021, LEXSHIP has resumed their service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay Global shipping site.


Regards,
Team eBay Global Shipping

eBay Global Shipping Update - For sellers who are using FedEx packaging under EGS Posted

Dear Sellers,

 

Greetings from team eBay!

Note: eBay Global Shipping platform is on maintenance from 11:15  pm to 12:15 PM on 10th August 2021.

This notification is with regards to the shipments booked via FedEx under eBay Global Shipping.

Please note that the FedEx packaging charges will be applicable if you are using FedEx packaging for shipments booked via FedEx through eBay Global Shipping.

Click the link to know details of FedEx packaging rates.: https://www.ebayglobalshipping.com/tnc-pricing

In order to avoid additional charges, we recommend you use your own packaging.

 

Regards,

eBay Global Shipping

Reduction in Freight rates by LEXSHIP in SHIP + service effective 5th August 2021 Posted

Dear Seller,

Greetings from eBay!

We are pleased to inform you that LEXSHIP has reduced the Freight rates for the SHIP+ service in 15 countries effective from 5th August 2021.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

Reduction in Freight rates for specific countries in DHL Packet Plus Standard service effective for the period 3rd August to 3rd November 2021 Posted

Dear Seller,

Greetings from eBay!

We are pleased to inform you that DHL eCommerce has revised the Freight rates for 5 Countries in DHL Packet Plus Standard service effective for the period 3rd August to 3rd November 2021

Country Avg Reduction in Price (%)
UK 40
Germany 35
France 30
Italy 20
Spain 35

 

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc-pricing in the eBay
Global shipping site.

 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping


 

Shipping Invoice Posted

Dear Sellers,

 

EGS Platform is now live with changes in the shipping invoice format to accommodate requirements related to EU VAT regulations. Hence, we recommend you cross check your shipping invoice before handing over to the Logistic Service Provider.

In the case of any concerns, kindly reach out to the eBay Global shipping team by raising a Technical dispute on the Resolution center.

 

Regards,

eBay Global shipping Team

 

Important update: Changes in European Union VAT rules w.e.f 1st July 2021 Posted

Dear Seller,

Greetings from eBay!

This is in reference with our AB post dated 10 th September 2020 wherein we had communicated about the changes to VAT import regulations for the UK and EU in 2021.

Further, note that for eBay orders placed after 1 July 2021, where eBay has collected import VAT on your shipment into the EU (up to a consignment value of €150), eBay’s IOSS (Import One-Stop Shop) number will be available.

To offer you a smooth shipping experience, eBay Global Shipping (“EGS”) will pass on eBay’s IOSS number for shipments to EU electronically to the selected logistic service provider for consignments up to a value of €150 with effect from 22 nd July 2021.

It is important that you follow the below mentioned Do’s and Don’ts while booking shipments to EU and UK on EGS.

Do’s:

  • Ensure correct value of goods in the invoice: The value of the goods on the invoice and airwaybill (“AWB”) must match the value of your eBay transaction order.
  • Proof of Purchase: Send the copy of your eBay transaction order/proof of purchase with your shipment to the logistic service provider.
  • Description of Goods: Ensure that the item description in the AWB and invoice is simple and precise so that custom authorities are able to identify the goods.

Don’ts:

  • Multiple orders under one AWB: The consolidation of multiple orders under one AWB will not be accepted.
  • Multiple line items under one order: Orders with more than one line item cannot be split and booked under more than one AWB.
  • Prohibited/Restricted goods: All goods falling under prohibited category are excluded from IOSS number arrangement. eBay will not collect import VAT on such goods and therefore, do not share the IOSS number for such goods.
  • B2C Shipment: The shipment should be a B2C shipment (i.e. you are selling products to end consumers).

For any further clarification please reach out to the eBay global shipping team.


Regards,
Team eBay Global Shipping

URGENT ACTION NEEDED: Mandatory fields to be updated on ICEGATE and EGS Platform Posted

Dear Seller,

 

As you are aware that Central Board of Indirect Taxes and Customs vide its notification dated February 27, 2019 has made the Authorized Dealer (“AD”) code mandatory for shipping through Courier Shipping Bill (“CSB”) -V. There have been further regulatory changes in Express Cargo Clearance System for exporting shipments via CSB-V through courier mode.

 

Per the aforesaid notification, exporters/sellers are expected to register/update their AD code and bank account number (used for foreign remittances) under their accounts (“ICEGATE accounts”) on www.icegate.gov.in. 

 

We therefore, request you to complete the following two activities at the earliest for smooth processing of your shipments:

 

  • Register/update your AD code and bank account number (used in foreign remittances) in your ICEGATE accounts. Click here to access an advisory for Authorized Dealer Code Bank Account Registration on ICEGATE. 

  • Update your AD code and AD code document on eBay Global Shipping (“EGS”) platform www.ebayglobalshipping.com . Please note that your AD code on EGS platform must match with the AD code updated on ICEGATE.

 

We recommend you keep the below pointers in mind while you update your AD code on ICEGATE:

 

  • Register your AD codes at all ports in India (eg. DEL, BLR, BOM, MAA, AMD), since your shipments may be routed via any port basis logistic service provider’s preference.

  • Only 1 (one) AD code can be registered at each clearance port. However, the same AD code can be registered at multiple ports.

  • Customs turnaround time for approval of registration is minimum 48 working hours.

 

In case of any further clarifications, please reach out to your account manager or EGS team.

 

Regards,

Team eBay Global Shipping

Compliance requirements for Shipments moving to EU and UK via DHL Express Posted

Dear Seller,

 

Greetings from eBay!

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

Kindly note the following guidelines from DHL Express especially for consignments headed to EU & UK:

  • Ensure correct value of goods in the invoice: Your invoice must have the correct value of goods. The value of the goods on the invoice and airwaybill must be the same as per your eBay transaction order. 

  • Proof of Purchase: Please send copy of your eBay transaction order/Proof of Purchase (“POP”) with your shipment. 

  • Upload the POP: Please ensure the POP is uploaded on the DHL URL: https://dhl-ecom.com/3c/signin.aspx. 

  • Failure to upload POP: If you fail upload the POP, there may be a delay in delivery or return by DHL Express. 

 

Please reach out to DHL Express contact Mr. Manmeet Dhillon, email id :manmeet.dhillon2@dhl.com and Mobile: +91 0 7506670145 for your  username and password for login to the DHL URL.

For any further clarification please reach out to the eBay global shipping team. 

 

Thanks & Regards,

Team eBay Global Shipping

Compliance requirements for Shipments moving to EU and UK via DHL Express Posted

 

Dear Seller,

Greetings from eBay!

 

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

 

  • An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.

  • Complete line items description with correct HSN code - The invoice must contain complete line items description along with the correct HSN code.

  • Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. DHL Express requires you to send copy of your eBay transaction order with your shipment for smooth custom clearance.

 

Packages with inaccurate descriptions or incorrect value of goods may delay custom clearance process and attract fines by the relevant customs authorities. It is likely that the shipments may be refused/returned to originating country at shipper’s cost by the logistic carrier.

 

You are requested to follow the requisite compliance strictly while shipping to destination countries (including UK and EU) to ensure that your shipments are delivered quickly and enable a smooth shipping experience.

 

You may reach out to your Account Manager for your query/clarification, if any.

 

Thanks & Regards 

Team eBay Global Shipping   

 

Restriction lifted for >30 kg parcels for USA in DHL Express Posted

Dear Sellers,

 

Please be informed ,  DHL Express has removed the restriction  on the weight limit of 30 kg per piece (actual scale weight) for shipments  originating from and destined to the USA, effective 8th June 2021. 

 

Regards,

eBay global shipping

DHL Express Shipments >30 kg for US Posted

Dear Sellers,

 

Please be informed , DHL Express will implement a temporary weight limit restriction of 30 kg per piece (actual scale weight) for shipments only originating from and destined to the USA, effective Friday 28th of May, 2021. This means that from this date, DHL Express will not pick up any pieces over 30 kg in actual scale weight with origin or destination USA.

 

This suspension will apply until further notice.

 

Regards,

eBay global shipping

Revision in the FedEx Express Emergency Situation Surcharge Posted

Dear Seller,

Please note effective 26th May 2021 , FedEx will be increasing the  Emergency Situation Surcharge for Zone E . The surcharge will be INR 75 per half kg for parcels with weight up to half kg and INR 150 per kg for parcels with weight 1kg and above.

The surcharge applicable will be visible to you at the time of booking the shipment via FedEx .

 

Thanks,

eBay Global Shipping Team

Aramex launches their Postal Service on eBay Global Shipping- Effective 6th May 2021 Posted

Dear Seller,

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

We are pleased to inform you that effective 6th May 2021, Aramex is launching their New Postal service under eBay Global Shipping

Service type for the postal service:

  1. Ecommerce Plus Postal: EPP 

  2. Ecommerce Tracked Postal: ETP

Benefits:

Ecommerce Plus Postal: EPP

Ecommerce Tracked Postal: ETP 

Fully Tracked

Fully Tracked

Small Packet Service

Small Packet Service

Max weight up to 2 kg

Max weight up to 2 kg

SLA 15-17 days 

SLA 15-17 days 

POD (Proof of Delivery)

  

 

For the detailed price list & further details on restricted categories, please check the TnC page - https://www.ebayglobalshipping.com/tnc

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Regards,

Team eBay Global Shipping

 
Maintenance activity eBay Global Shipping Posted

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 11:00 PM to 12.00 PM on 09th September 2021.

 

Regards,

Team eBay Global Shipping

DHL eCom - Price revision in the Parcel Direct Service for Country Canada- Effective 4th May 2021 Posted

Dear Seller,

Greetings from eBay!

We wish to inform you that effective 4th May 2021, DHL eCommerce will raise the current freight charges  by 10% for the service: DHL Parcel Direct (PLT) for the Country Canada applicable on eBay Global Shipping .

For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Stay Safe!

Regards,
Team eBay Global Shipping

 
Compliance requirements for Shipments moving to EU and UK via DHL Express Posted

Dear “Seller”,

 

 

Greetings from eBay!

 

As you may know that EU is imposing ICS2.0 to further regulate the provisions of complete and accurate customs data in order to optimize security and safety screening, combat counterfeiting and piracy, prevent unfair competition and ensure full collection of duties and taxes.

 

DHL Express Guidelines: Kindly note the following guidelines from DHL Express for your necessary actions:

 

  • An accurate goods description on airway bill and invoice- The description of goods must have its trade name and not the generic name such as samples, bags, spares parts, equipment, apparel, gifts, etc.
     
  • Complete line items goods description with correct HSN code - The invoice must contain complete line items goods description along with the correct HSN code.
     
  • Ensure correct value of goods in the invoice – The customs (especially EU & UK) are very focused on the valuation of goods. It is pertinent to mention that your invoice must have the correct value of goods. Please ensure that value of the goods on the invoice and airwaybill are same as per your eBay transaction order. We recommend to send copy of your eBay transaction order with your shipment for smooth custom clearance.

 

Packages with inaccurate descriptions or incorrect value of goods may delay custom clearance process and attract fines by the relevant customs authorities. It is likely that the shipments may be refused/returned to originating country at shipper’s cost by the logistic carrier.

 

You are requested to follow the requisite compliance strictly while shipping to destination countries (including UK and EU) to ensure that your shipments are delivered quickly and enable a smooth shipping experience.

 

You may reach out to your Account Manager for your query/clarification, if any.

 

Thanks & Regards 

 

eBay INCBT Team

LEXSHIP Direct for USA Posted

Dear Seller,

Greetings from eBay!

 We are pleased to inform you that effective 9th March 2021, LEXSHIP has introduced an additional service – LEXSHIP Direct for USA which is an economy service with a delivery timeline of 8 to 12 working days .

For the detailed price list, please check the TnC page.
 

Regards,
Team eBay Global Shipping

LEXHShip - revised UK rates for SHIP Posted

Dear Seller,

Greetings from eBay!

 

We are pleased to inform you that effective 24th February 2021, LEXSHIP has revised the rates for UK in SHIP service with an Average reduction of 20%

For the detailed price list, please check the TnC page
 

Regards,
Team eBay Global Shipping

eBay Global Shipping - Ship Smarter With Bulk Shipments!!! Posted

Dear Seller

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. Effective 15th January 2020, the bulk booking feature has gone live on the ebay Global Shipping portal. This feature will enable you to have a smooth experience while shipping all your bulk orders.

 

What is Bulk Booking-

 

Bulk booking feature can be used if you have multiple shipments to book. Through this feature, you can book multiple shipments at one go. The bulk shipment feature will allow you to save time and the hassle of booking shipments manually by entering package details in one by one.

 

How does it work?

 

The bulk shipping tool will automatically download your sold orders in a CSV file. You can then enter the required details in the file which you have downloaded (For e.g. parcel dimensions, logistic partner) and upload your orders by clicking on the “upload orders” button. Once the orders are uploaded, you can select the item you wish to book by simply clicking on the book shipment button.

Note- Kindly enter all the details in the CSV file. In case any field is left blank, you will receive an error post uploading the CSV file and the details then will have to be re-entered.

 

Benefits of Bulk booking-

 

  • Your time is precious, so it is far more efficient to upload all of your orders in one go rather than manually booking the orders one by one.
  • Quick and easy capture of all your orders in a CSV template.

 

PFB link for the detailed process of Bulk Booking-

https://www.ebayglobalshipping.com/howto/bulk-shipment-booking-process

 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thanks & Regards,

Team eBay Global Shipping

Aramex revised price list - Effective 19th February 2021 Posted

Dear Seller,

Greetings from eBay!

We are pleased to inform you that effective 19th February 2021, Aramex has revised the rates for Middle East countries in the Express service.

 

             Country      Average Reduction in Price (%)
              Israel                                  40
   Rest of the middle east                                  15

 

Aramex has also introduced an additional service “ EPX” which is a deferred service with an estimated delivery of 7 to 10 working days.

For the detailed price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.

In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.

Regards,
Team eBay Global Shipping

 
Announcement Posted

Dear Seller,

We’re committed to resolving your queries and may reply to your email within two (2) working days.  In case your concerns/queries require an internal enquiry, we’ll keep you updated on the progress.

Our system prioritizes the emails in the order as they are received. Your multiple emails on the same issue may slow down our response. For instant answers to your queries, request you to follow the below steps:

1. Kindly raise a ticket on the eBay Global Shipping Resolution Centre.

2. In case you have already raised a ticket on the eBay Global Shipping Resolution Centre, you may kindly email to ops@ebay.com mentioning the dispute ID in subject line of your email.

3.For Disputes raised and which needs to be escalated please use the option to escalate against the dispute in the resolution center

 

We appreciate your patience and continued support.

 

Regards,

eBay Global shipping Team

Price Revision, Defects / Metrics protection Offered and CSB V mode of shipping Posted

Dear Seller,

 

Greetings from eBay!

Note: Price Revision effective January 11th,2021 for DHL Ecommerce.

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. 


We wish to inform you regarding the price revision effective January 11th, 2021 for the Logistic Service Provider DHL eCommerce 


For a detailed revised price list, click on the T&C page in the eBay Global Shipping
Site: https://www.ebayglobalshipping.com/tnc-pricing


For any queries or clarification, feel free to write to us or contact your eBay account support.

 

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Note: Defects / Metrics protection Offered and CSB V mode of shipping on EGS

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program.

For a hassle free experience in shipping with FedEx, please ensure you upload the below mentioned documents on the eBay Global shipping portal and share the same on email with the FedEx SPOC anup.srivastava@fedex.com for approval.

 

  • IEC document (to be shared on mail)
  • FedEx SLI Upload (all mandatory columns to be filled in)
  • LUT
  • AD code on bank Letter head
  • GSTIN certificate (to be shared on mail)

 

In case of incomplete information, the shipments could be returned to you and also charges could be levied on the same.

 

Applicable charges –

 

1) Penalty levied by Origin customs

2) Custodian Warehouse charges if held in Origin customs

 

Hence, requesting you to kindly share all the mandatory details/information that is required for smooth clearance of your shipment. Please ignore in case you have uploaded all the correct documents.

 

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1. Defects / Metrics protection Offered

We are pleased to inform you that effective 1st November’2020, sellers will be pro-actively protected for shipments sent via eBay Global Shipping between 1st November’2020 and 30th April’2021 if the item is shipped within handling time.

 

Additional benefits offered apart from the current benefits –

Defects / Metrics protection which includes -

  • Late Shipment Rate (Seller Standard)
  • Open INR (Service Metrics)
  • Negative/Neutral Feedback

In case of any further queries, kindly contact your eBay Account Manager or the eBay Global Shipping Team.

 

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2. CSB V mode of shipping on EGS

 Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.

Effective 26th November 2020, CSB V will be the shipping mode on eBay global shipping and CSB IV /Regular option of booking shipments  will not be available .

 

For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

  1. LUT /Bond /GSTIN Invoice 

  2. AD Code no to be updated in the User profile page

  3. AD Code letter from your bank 

  4. IEC

  5. SLI (CSB V requirement when shipping via FedEx)

 

For the LSP FedEx , it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 25th November, 2020

Kindly see the screenshots for your reference.

 

 

 

Please ignore in case you have already updated the required information. 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

 

Thanks & Regards,

Team eBay Global Shipping

 
 
 
 

Stay Safe!

 

Regards,

Team eBay Global Shipping

Reminder for CSB V Compliance Requirement Posted

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

 

  1. LUT /Bond /GSTIN Invoice 

  2. AD Code no to be updated in the User profile page

  3. AD Code letter from your bank 

  4. IEC

  5. SLI (CSB V requirement when shipping via FedEx)

 

For the LSP FedEx, it is mandatory for the upload of correctly filled SLI in Excel format along with the rest of the documents.

Please update the above mentioned requirements, in your user profile on www.eBayglobalshipping.com by 24th November, 2020. 

Kindly see the screenshots for your reference.


 


 

Please ignore in case you have already updated the required information. 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

CSB V Compliance Requirement Posted

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

 

  1. LUT /Bond /GSTIN Invoice 
  2. AD Code no to be updated in the User profile page
  3. AD Code letter from you bank 
  4. IEC
  5. SLI (CSB V requirement when shipping via  FedEx )

 

Please update your AD Code and LUT, if applicable, in your user profile on www.eBayglobalshipping.com by 30th October, 2020 failing which you shall not be able to book your shipments through EGS facility.  Kindly see the screenshots for your reference.

 

Step 1: AD Code, IEC & LUT update: 

.

 

Step 2: AD Code letter from your bank upload: 

 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

 
Maintenance activity eBay Global Shipping Posted

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 09:00 PM to 12:00 AM on 21th October 2020.

 

Regrads,

Team eBay Global Shipping

CSB V Compliance Requirement Posted

Dear Seller,

 

Greetings from eBay!

 

We thank each one of you for your wholehearted support and confidence that you have placed in the eBay Global Shipping Program. 

 

Given that the Express Cargo Clearance System (ECCS) is live, all export consignments through courier are required to be shipped via CSB V mode.  For shipping via CSB V mode, you need to submit the following in eBay Global Shipping portal. 

  1. LUT /Bond /GSTIN Invoice 
  2. AD Code with AD Code letter from you bank 
  3. IEC

 

Please update your AD Code and LUT, if applicable, in your user profile on www.eBayglobalshipping.com by 30th October, 2020 failing which you shall not be able to book your shipments through EGS facility.  Kindly see the screenshots for your reference.

 

Step 1: AD Code, IEC & LUT update: 

.

 

Step 2: AD Code letter from your bank upload: 

 

In case of any queries please contact your Account Manager or Team eBay Global Shipping.

 

Thanks & Regards,

Team eBay Global Shipping

 
DHL express Posted

Dear Seller,

 

Please note DHL express has extended the limit of shipping via CSB V  up to maximum of INR 500000.

 

Regards,

eBay Global Shipping

Maintenance activity eBay Global Shipping Posted

Dear Seller,

 

eBay Global Shipping platform will be on maintenance from 09:30 PM to 12:00 AM on 05th Octomber 2020.

 

Regards,

Team eBay Global Shipping

 

DHL eCom revised price list - Effective 1st October 2020 Posted

Dear Seller,


Greetings from eBay!


We are pleased to inform you that effective 1 st October 2020, a price reduction by an average
12% for the DHL eCommerce service: DHL Parcel Direct (PLT) for the Countries UK, Australia
and Canada will be applicable on eBay Global Shipping .


For a detailed revised price list, click on https://www.ebayglobalshipping.com/tnc in the eBay
Global shipping site.


In case of any further queries, kindly contact your eBay Account Manager or eBay Global
Shipping Team.


Stay Safe!


Regards,
Team eBay Global Shipping

Important instructions for DHL eCommerce activation Posted

Dear Seller,

 

As per the customs notification “Public notice no. 24/2020 issued, vide C No. VIII (12)/ACE/Tech/PN/06/2020-21 dated 29.07.2020” ECCS is live in Delhi port for CSB V & IV  from August 2020.

To ensure activation of your DHL eCommerce account and seamless clearance of your export  shipments, we request you to submit the following details in soft copy to the DHL ecommerce Account manager , with the EGS team in CC .

 

For activation via  CSB V  , seller has to submit

1.LUT /Bond  or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2 AD Code

 

For activation via CSB IV , seller has to submit

1. LUT /Bond  or a letter on the company letter head stating seller agrees to submit the Invoice with GST payment

2. AD code is not mandatory ( However we strongly recommend to have AD code handy for CSB IV shipments incase if its required in future as per regulatory guideline)

 

If the above details are not shared with the LSP, you could see an error while booking your shipments.

For Shipments booked via CSB IV please note :

  • GST Invoice needs to be submitted with every shipment booked along with the AWB to DHL eCommerce .
  • GST invoice should be stamped and signed .
  • GST invoice will be available for download via an email from DHL eCommerce with the handover information.

In case of any clarifications please contact your DHL Ecommerce account manager or the EGS team

 

Regards,

eBay Global Shipping team

Account Opening Registration Page - New Updates Posted

Dear Seller,

Greeting from ebay!!!

 

We are committed to improve your shipping experience on eBay Global Shipping platform (“EGS”) and with this aim, we are happy to inform you that we have revamped the Account Opening Registration Page. PFB updates-

Personal Settings:

When you click on your user profile you will be directed to the Personal Settings page. Two new fields have been added as below -

  1. Select Form of Organization: Kindly select the appropriate option from the dropdown. The value selected will reflect the respective document fields on the KYC/Common Documents tab.

 

  1. PAN: Kindly enter a valid PAN no.

 

Pickup Addresses:

This page displays all the pickup addresses that you have added. You can add a new address by clicking on the Add Address button. The section adjacent to the address specifies whether the LSPs have Approved/Disapproved the address with subsequent remarks (if any). 




If the address is disapproved, you will be able to view the reason for disapproval in the remark column as shown in the screenshot below-

 

KYC/Common Documents:

This page displays the related document fields with respect to the form of organization selected on the Personal Settings tab. The below screenshot refers to a seller who has selected Company as his form of organization.

An additional option has been provided to upload the AD code on the bank letter head.

 

After uploading the necessary documents, kindly click on the Submit button to submit the documents. Once the documents are submitted the tab will be disabled and you will not be able to re-upload the documents.

 

Logistic Partners:

This page displays all the Logistic Service Providers (LSP) associated with EGS portal.

Kindly click on the checkbox associated with LSPs and upload the respective documents and click on the Apply button in order to apply for the account opening process. The documents submitted on the KYC/Common Documents tab will be displayed in a disabled field for all the LSPs. 

 

 

Each document will have a Status attribute which will display the current status of the document along with the date. 

 

For E.g. The status of a document could be as follows - 

  1. Uploaded: This indicates that the you have uploaded the document.

  2. Approved: This indicates that the LSP has approved the document.

  3. Disapproved: This indicates that the LSP has disapproved the document.

  4. N.A: This indicates that no action has been taken against the document.

 

Each document will have a Remarks attribute which will display the remarks from the LSPs.

You can view the current status of the approval process to the extreme right of the LSPs name on the accordion bar.

The status of the approval process will be as follows - 

  1. Pending

  2. Approved

  3. Disapproved    

 

The Below screenshot refers to a seller who has successfully applied for an account opening request for Aramex. 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Regards,

Team eBay Global Shipping

 

AD code in the Personal details Posted

Dear Seller,

 

Kindly update your AD code in the Personal details tab along with the GSTIN no in pick up address TAB.

 

Thanks,

eBay Global shipping

DHL Ecommerce Update Posted

Dear Seller,

Greetings from eBay!!!

DHL eCommerce is currently upgrading their systems to align with the new regulations and to enable the shipments to be filed under ECCS – CSB V & IV environment. Due to this up-gradation you might face issues while booking your shipments, incase of issue please reach out directly to your DHL Ecommerce Account manager for resolution.

To ensure seamless clearance and export of your shipments, we request you to submit the shipment invoice as per the new ECCS format directly to DHL eCommerce. Shipments sent under the new ECCS format only will be considered for customs clearance and further connection and delivery.

Request your support and understanding for seamless movement of your shipments. Apologies for the inconvenience caused.

Regards,

Team eBay Global Shipping

Important Notification on the Transit Time Posted

Dear Seller,

Greetings from ebay !!!

There is an over all delay in the transit time due to the tremendous pressure to clear the backlog of pending shipments and packages stuck at the airports. The backlog is also due to the 100% customs check of the shipments at the origin and with flight capacity across the world continuing to be constant, there are inordinate delays in the connection, transit and next level scans of shipments on which Logistic Service Providers (LSPs)  have limited control currently hence LSPs are unable to quote any guaranteed transit time under current situation

Please note below the approx. extended transit time :

 

LSP

Delivery Timelines (Working Days)

LEXship

25 to 40 days

DHL eCommerce

27 to 45 days

FedEx

5 to 10 days

DHL Express

5 to 10 days

Aramex

10 to 15 days

 

Regards,

Team eBay Global Shipping

Price Revision effective August 3,2020 - DHL Express & DHL eCommerce Posted

Dear Seller,

Greetings from eBay!

 

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in eBay Global Shipping Program. 

We wish to inform you regarding the price revision effective August 3, 2020 for the below Logistic Service Providers-

1.           DHL Express

2.           DHL eCommerce

For a detailed revised price list, click on the T&C page in the eBay Global Shipping

Site: https://www.ebayglobalshipping.com/tnc-pricing

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

eBay Global Shipping Team.

Update on DHL eCommerce – Parcel Direct service . Posted

Dear Seller,

 

We wish to inform you that we are coordinating with our logistic service providers to develop the best solutions to deliver your commodities in a streamlined and efficient manner.

 

In view of that we are pleased to inform you that DHL eCommerce has extended their Parcel Direct service to Europe and Canada effective 8th July 2020.

For further details on the pricing please refer to the T&C page on www.ebayglobalshipping.com

 

Regards,

eBay Global Shipping Team.

Important notification on the SLA's Posted

Dear Seller,

Greetings from ebay !!!

There is an over all delay in the transit time due to the tremendous pressure to clear the backlog of pending shipments and packages stuck at the airports. The backlog is also due to the 100% customs check of the shipments at the origin and with flight capacity across the world continuing to be constant, there are inordinate delays in the connection, transit and next level scans of shipments on which LSPs  have limited control currently.

Given below the approx. extended transit time :

LSP Delivery Timelines (Working Days)
LEXship 25 to 30 days
DHL eCommerce 27 to 40 days
FedEx 5 to 10 days
DHL Express 5 to 10 days
Aramex 10 to 15 days


Regards,

Team eBay Global Shipping

DHL Express Emergency Situation Surcharge Posted
Dear Seller,
 
Please note effective 18th June 2020 , DHL Express is charging an Emergency Situation Surcharge on all shipments.
 
The surcharge applicable has been added to the shipping cost ,the revised price is available for your view on the shipping calculator and the T & C page .
 
Thanks,
eBay Global Shipping Team
Waiver of Temporary Surcharge applied by DHL Express and FedEx Posted

Dear Sellers,

Greetings from eBay!

We are pleased to inform you that the pickup and delivery operations for DHL Express and FedEx Express have resumed for limited postal codes.

The disruption and uncertainty in the global cargo industry has increased the cost of Logistic Service Providers (LSP) for their services.  Therefore, DHL Express and FedEx Express have implemented the following temporary surcharge on all shipments effective April 1, 2020 until further notice.​

Logistic Provider Billing Method Chargeable Weight (in Kgs) Charge Amount (INR)
DHL Express Fixed Charge Up to 2.50 No charge
Per Shipment 2.51 – 30.00 200/-
30.10 – 70.00 1,200/-
70.10 – 300.00 4,000/-
>300.00 16,000/-
FedEx Express Per Parcel   Minimum Rs.73/- or Rs.17/- per kg, whichever is higher.

In order to support our sellers for their financial position amid Covid-19, eBay has decided to provide 100% waiver of aforesaid temporary surcharge applied by DHL Express and FedEx on all shipments booked during May 2020 via eBay Global Shipping.

 

In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.

Good luck and Stay Safe!

Regards,

Team eBay Global Shipping

Resumption of DHL Express and FedEx Services in specific pin codes Posted

Dear Seller,
Greetings from eBay!


We wish to inform you that we are coordinating with our logistic service providers to develop the best solutions to deliver your commodities in a streamlined and efficient manner.
In view of that we are pleased to inform you that the pickup and deliveries services of DHL Express and FedEx have resumed for limited postal codes effective May 5th, 2020. However, their serviceability is
subject to change basis the applicable government notifications. We will continue to update you with more serviceable postal codes.


In case of any further queries, kindly contact your eBay Account Manager or eBay Global Shipping Team.
Stay Safe!


Regards,
Team eBay Global Shipping