Announcements

27th Sep,2019: Holiday Notification

Dear Sellers,

On Account of 2019 Maharashtra Assembly Elections 21st October’2019 will be a holiday for the  Mumbai office .
Hence, kindly expect a delay in revert.

Thanks,

eBay Global Shipping

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Dear Sellers,

Please note the charges applied when shipping through FedEx is applicable only on “your packaging” in case you use FedEx packaging additional charges will be applicable as per the FedEx rate chart.

In order to avoid additional charges please use your packaging.

Thanks,

eBay Global Shipping

 

9th Sep,2019: New interface notification 9 th September 2019

Dear Seller
 
Greetings from eBay!
 
It has been a great journey so far and we believe it will only get better in the coming years. Effective 9 th
September 2019, we have made 3 major enhancements in the ebay Global Shipping portal for a smooth
experience while shipping.
Please note our main aim here is to improve your shipping experience, below are the enhancements
implemented on the Portal
1. Resolution Center: Our main aim here is to make sure all your issues are resolved within the
stipulated time. Please note the below

  • Initiate dispute TAB - We have created a dispute Tab which makes it easier to open the specific case related dispute.
  • View ticket Status - The Ticket status helps you to view the current status of your dispute
  • Escalation Tab – For the disputes open beyond the TAT, the option is now available for escalation

To know more please find below the screenshots of the revamped Resolution center.
2. Buyer info edit:

  • The option to edit the “Buyer name” in the Buyer info while booking the shipment.
  • No requirement of whitelisting approval required for editing the buyer name.

New interface of the resolution center

Step 1: You will get 2 options- 1) Initiate Dispute 2) View ticket status. You can click on the dispute which
best described the issue you are facing. Enter the AWB no. and proceed to initiate a dispute.

Step 2: Click on view ticket status dropdown to view the status of your ticket. We have categorized your
disputes as per the below folders. Now you can track the status of your case by clicking on the individual
folders-
Brief description of the folders -
Pending for ebay/LSP - Once you initiate a dispute the case will reflect under “Pending for ebay/LSP”.
Pending for my action In case any information is required by the Logistic Partner or eBay, the case will
be assigned back to you and the same will reflect in the “Pending for my action’ folder.
Overdue Cases We have set a TAT for resolving each case. Once the case has crossed the TAT, the
cases will reflect in your “Overdue” folder.
Escalated Cases - Once the case is overdue and in case you are not receiving any satisfactory response,
an escalation button will be available against the case in your overdue folder. You can click on escalate
in order to escalate that case. Once you click on the escalate button, the cases will reflect in your
“Escalated” folder.
Pending for claims 30 Days In case any claim for the Product value needs to be settled, the same will
reflect in the “Pending for claims 30 Days” folder.
Pending for Freight Credit - In case any freight charges need to be credited from ebay global shipping,
the same will reflect in the “Pending for Freight Credit” folder.

Points to be noted while raising a dispute

  1. Raise all the request in the correct dispute Box so that we can try to resolve your concerns at the earliest.
  2. Mention all necessary details while raising a dispute and give a brief about your requests while raising a dispute.
  3. Share necessary screenshots while raising a dispute.
  4. For damaged shipments, kindly share supporting images of the damage done internally and externally.
  5. Check the “Pending for my Action” folder on a timely basis and revert with the requested details (if any) within 48 hours so that the issue can be addressed at the earliest.

For any further clarifications, feel free to contact your eBay Account Manager or team eBay Global shipping : Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com.

Regards,

Team eBay Global Shipping

2nd Aug,2019: FedEx Express Price Revision from September 1st, 2019

Dear Seller,

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program.  

 

We wish to inform you that effective September 1st, 2019, one of our logistics partners, FedEx Express will raise their current freight charges by 5%.

 

For a detailed revised price list, click on the https://www.ebayglobalshipping.com/tnc/Fedex_Services_TnC for the LSP T&C page in the eBay Global Shipping

Site: https://www.ebayglobalshipping.com/tnc-pricing 

 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

 

eBay Global Shipping Team.

26th Jul,2019: Commercial shipments

Dear Seller,

 

Commercial shipments < INR 5,00,000 is allowed through courier mode, using CSB V shipping bill applicable when shipping thorough Logistic Providers FedEx and DHL Express

 

Thanks,

eBay Global Shipping

25th Jul,2019: Customs Board (CBEC) has issued a notification commercial shipments

Dear Sellers,

 

 

The Customs Board (CBEC) has issued a notification on August 03, 2018 which states that commercial shipments < INR 5,00,000 is allowed through courier mode, using CSB V shipping bill.

 

Effective today commercial shipments < INR 500000 is applicable  via FedEx and DHL Express.

 

Please note this would be not be applicable for rest of  the Logistic Partners eBay Global Shipping who are offering CSB V.

 

 

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification in August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay Global Shipping Team

 

Regards,

Team eBay Global Shipping

25th Jul,2019: DHL eCommerce announcements for the country Singapore

Dear Seller,

Please be informed the service  DHL Packet Plus International under DHL eCommerce will not be available for the country Singapore, consignments to Singapore can be shipped through the DHL Packet International – Standard service only till further notice.

For any queries feel free to contact  team eBay global shipping.

Thanks,

eBay Global Shipping

7th Jun,2019: Notification Regarding AD (Authorized Dealer) Code

Dear Seller,

As per a notification by CBEC on 27th Feb 2019 - AD (Authorized Dealer) Code has been made mandatory for shipping through CSB (Courier Shipping Bill) V. This new regulation is applicable with immediate effect.

For a more detailed understanding of the notifications, please click on the links below:

http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/notifications/notfns-2019/cs-nt2019/csnt16-2019.pdf;jsessionid=AE69DF3C423662D78A959C76C93BD14D?Ref=email&dm_i=9WO,660Y6,GK7TID,O9IAN,1

http://www.cbic.gov.in/resources//htdocs-cbec/customs/cs-act/notifications/notfns-2019/cs-nt2019/csnt15-2019.pdf;jsessionid=C5E49AAC92A0CB3F1C7CBCBDF3C9E67F?Ref=email&dm_i=9WO,660Y6,GK7TID,O9IAN,1

To make this change easier for you, we have incorporated an additional field in our CSB V tool. You simply need to fill the AD Code (as an additional field) in your user profile & generate the Air Way Bill (AWB).This feature is currently live with the Logistic Provider DHL Express .The AD code will be mentioned in the Invoice once you book a shipment. PFB screenshot –

 

 

In case of any queries please contact your Account Manager / Team eBay Global Shipping.

Thanks & Regards,

Team eBay Global Shipping

31st May,2019: Aramex will not be shipping items to USA and Canada with effect from June 10, 2019

Dear Seller,

Please be informed the logistic service provider, Aramex India Pvt Ltd, will not be shipping items to USA and Canada with effect from June 10, 2019, till further notice. We suggest using the alternative shipping services for US and Canada available under eBay Global shipping through our other logistic service providers.

For any queries feel free to contact your eBay Account Manager or team eBay global shipping.

Thanks,

eBay Global Shipping

31st May,2019: Expedite service option for shipping through eBay Global Shipping

Dear Seller,

We would like to inform you of a change in the shipping options available to users shipping through the eBay Global Shipping platform. Effective 15th June 2019, the below process will be applicable.

1.       When the Buyer Selects expedited shipping options at the time of check out, users shipping through eBay Global Shipping will get only two shipping options:

          a) DHL Express

          b) FedEx – Priority

2.       The two shipping options listed above will be applicable when the buyer selects from any of the expedited shipping options below during check out:


SHPMT_MTHD
EXPEDITED_SHIPPING_FROM_OUTSIDE_US
FEDEX_INTERNATIONAL_ECONOMY
FEDEX_INTERNATIONAL_ECONOMY
FEDEX_INTERNATIONAL_ECONOMY
EXPEDITED_SHIPPING_FROM_INDIA

 

Please note the order where the buyer selects expedite will look as per the screenshot below:

Please note this change in order to enhance the seller and buyer experience while shipping the order on eBay.

In case of any queries please contact your Account Manager / Team eBay Global Shipping.

 

Regards,

Team eBay Global Shipping

 

31st May,2019: Regarding valid description of goods along with HS (Harmonized System) code

Dear Seller,

The customs authorities at Origin, Destination and Transiting countries insist on the valid description of goods along with HS (Harmonized System) code to be included along with shipping documents.

HS Code is an internationally accepted product coding system used by all countries globally to classify all imported and exported goods. When you are looking to ship a product overseas, it is a legal requirement that you have valid goods description with an HS code mentioned in the shipping documentation. When goods and offerings are recognized via valid goods descriptions including their specific HS codes, which are globally acceptable, the identification of goods becomes easy, and resultant possibilities of misinterpretation tend to reduce. Valid goods descriptions and HS Codes are mandatory to avoid delays, detention, possible fines, additional storage costs or repatriation in transit or at the destination.

You are hereby requested to comply with the requirement and have the correct information (Commodity Description and HS Code) at the time of booking the shipment. This will ensure complete export documentation with relevant customs authorities correctly.

 

Thanks,

eBay Global Shipping

14th May,2019: Error while booking shipments through Bombino Express Resolved.

Dear Sellers,

 

The below issue has been resolved and you will now be able to book the shipments via Bombino Express.

 

Thank You for your cooperation.

 

Regards,

Team eBay Global Shipping.

 

____________________________________________________

 

Dear Sellers,

 

You will be unable to book shipments via Bombino Express due to the following error – “This is soap fault error or time out for getting the response.” Our technical team is trying to get this issue resolved at the earliest.

 

Appreciate your patience and cooperation on the same.

 

Regards,

Team eBay Global Shipping

24th Apr,2019: Leave your valuable Feedback

Dear Seller,

Your feedback is valuable to us. To help us create a better experience for you, kindly leave a feedback on - https://www.ebayglobalshipping.com/seller-feedback.

Regards,

Team eBay Global Shipping.

10th Apr,2019: Update for pickups through the LSP Aramex

Dear Seller,

Greetings from eBay!!!

This is with regards to the Aramex pick up model. Going forward, it’s imperative to have an updated Pick up address & Seller Contact details while booking shipments through the eBay Global Shipping Portal as currently, we are receiving few cases where our Pick up partner is not in a position to contact the seller which is leading to missing/Delayed pick up. We request you to kindly update the below details for a smooth transition of pickups -

 

  1. Complete Pick up Address (Including Landmark & Pin codes)
  2. Contact name & Contact Number (For Mobile – complete 10 digits number & for land line complete 13 number e.g. - +9122448800000)

 

Please note there should be at least 02 hours gap from the Booking till the actual pick up timings, this is critical because the Pickup team will action pick up within one hour from the time of Booking unless they don’t mention pickup time in particular.

Thank You for your support and cooperation.

Regards,

Team eBay Global Shipping.

25th Feb,2019: Price revision by the Logistic Partners effective 1st March 2019

Dear Seller

Greetings from eBay!

It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program.  

We wish to inform you that effective March 1st, 2019, our logistics partners will raise their prices by an average rate as mentioned below:

LSP

Average hike %

DHL Express

10%

DHL eCommerce

12%

Aramex

5%

 

Please note due to operational reasons DHL Packet International – Economy service under DHL eCommerce will be discontinued after 31st March 2019.

For a detailed revised price list, please click on the LSP T&C page in the eBay Global Shipping site: https://www.ebayglobalshipping.com/tnc-pricing 

For any queries or clarification, feel free to write to us or contact your eBay account support.

 

Thank you,

eBay Global Shipping Team.

31st Jan,2019: Bombino Express Price Revision From February 1st, 2019
Dear Seller
 
Greetings from eBay!
 
It has been a great journey so far and we believe it will only get better in the coming years. We want to take this opportunity to thank each one of you for your wholehearted support and confidence that you have placed in our Global Shipping Program. 
 
We wish to inform you that effective February 1st, 2019, one of our logistics partners, Bombino Express Pvt. Ltd., will raise their current freight charges by an average of 20%.
 
For a detailed revised price list, click on the “Price list effective from 1st February 2019 New Price List” tab for the LSP TnC page in the eBay Global Shipping site: https://www.ebayglobalshipping.com/tnc-pricing
 
For any queries or clarification, feel free to write to us or contact your eBay account support.
 
Thank you,
 
eBay Global Shipping Team.
30th Jan,2019: Changes will be applied on EGS Shipping Platform

Dear Seller,

Please be informed that effective from 31st Jan’2019, the following changes will be applied on the shipping platform www.ebayglobalshipping.com

        1. The Auto AWB sync will be applied on all the Shipments booked through eBay Global Shipping.

As per the current process on www.ebayglobalshipping.com, once an eBay sold order is booked for shipment and the AWB is generated, sellers have the option to update the details of the AWB either manually or through the Auto update function on their eBay account.

Kindly note that applying the mandate of automating the AWB update on your eBay account will help eliminate typo errors and will also help save the time taken to do the manual update on several orders at one time.

  1. Buyer info edit option will no longer be available on the shipping platform.

The checkout address of the buyer on the eBay site where the transaction was completed will be applicable when booking the shipment on the Shipping Platform.

For any further clarifications, feel free to contact your eBay Account Manager or team eBayglobalshipping: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com 

Thanks, 
eBay Global Shipping

6th Dec,2018: Introduction of CSB V through DHL eCommerce India Pvt Ltd.

Dear Sellers,

We are delighted to announce the Introduction of CSB V for eCommerce shipments effective 06th December’2018 through the Logistic Service Provider – DHL eCommerce India Pvt Ltd.

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification in August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

 

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay Global Shipping Team: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary: cchalissary@ebay.com.

Regards,

Team eBay Global Shipping

13th Nov,2018: Introduction of CSB V through FedEx Express Pvt Ltd

Dear Sellers,

We are delighted to announce the Introduction of CSB V for eCommerce shipments effective 13th November’2018 through the Logistic Service Provider – FedEx Express Pvt Ltd.

A Brief update on the CSB V

The Customs Board (CBEC) has issued a notification on August 03, 2018 which states that commercial shipments < INR 5, 00,000 is allowed through courier mode, using CSB V shipping bill.

Key Features:

Benefits:

  • Smooth Custom Clearance
  • GST Compliance
  • MEIS Claim
  • Less Paperwork.

The key features and the benefits are subject to applicable laws of India including Courier Imports and Exports (Clearance) Regulations, 1998, Central Goods and Services Tax Act, 2017 and the relevant rules, regulations and state legislation on Goods and Services Tax.

Further information on CSB V please follow the Link https://www.ebayglobalshipping.com/about-csb-v

For queries feel free to contact your eBay Account Manager or the eBay global shipping Team: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary:cchalissary@ebay.com.

Regards,

Team eBay Global Shipping

11th Oct,2018: Welcome to eBay Global Shipping

Dear Sellers,

Please be informed that effective from Friday 12’Oct’18, the shipping platform www.ebayglobaldelivery.com will be deactivated.

Your accounts from the existing shipping platform will be automatically moved to the www.ebayglobalshipping.com platform. All processes for shipping will continue to be the same.

For any queries feel free to contact your eBay Account Manager or team eBayglobalshipping: Shalini Sebastian: shasebastian@ebay.com, Pritish Raut: priraut@ebay.com and Carolyn Chalissary: cchalissary@ebay.com.

Thanks,
eBay Global Shipping